I had a very good experience with Blue Dot of Maryland yesterday. They replaced my heat pump and did it competently and efficiently. I like them and would recommend them to others. read more

Blue dot installed a steam boiler, but they do not provide any form of maintenance. So you end up going with another company for the upkeep. Incredibly weird and inconvenient. Update as of Jan 13 2025: I tried to contacting QA, and no answer. Ton of money was spent to get a boiler, and no help whatsoever to maintain it. When ask what to do, they literally told me to find another company to maintain it. When asked to do me one favor and shut the boiler down / lay it up, they said it would cost $700. What a joke! Stay away from this company! read more

Had a sales rep at Home Depot convince me to do a heat pump service. They said they can come out the same day. On the day of the appointment they call to reschedule making the excuse that they're too busy. Ok no problem we rescheduled like two weeks in advance. Day of the second appointment I get a text the tech is on the way. Ok cool! Then ten minutes later I get a call telling me they're too busy and need to reschedule. From my experience and all these other experiences I'm reading on here how is this company in business? read more

After 5 years of problems, frustration, and lack of customer service, I've had enough and feel it is my duty to warn others of this terrible company. To start with, after replacing all major systems and buying an annual plan, they never showed up when scheduled; it always had to be rescheduled due to emergency requests from other customers willing to pay emergency prices, which tells anyone that they want your money up front but are at their mercy once they have it. I first hired this service 5 years ago with their annual service, and every time they come out, they tried to upsell my 84-year-old mother on every system, equipment, and service, even though I told Blue Dot after every visit, DO NOT talk to my mother about anything, and yet they always did and tried to have her sign an estimate to start the service. After escalating my complaints and being told a manager would contact me, no one ever did. They are just a greedy corporation. After the last cancellation and reschedule after taking a day off from work, I fired them and asked them to cancel the auto-renewal in November. This was their representative's (Erin's) response: Unfortunately, we are unable to turn off the auto-renewal feature, so you must cancel the entire service. I have 5 months remaining on it, so I will lose that time. Quite the racket they have going. With 100 other companies in the area, I strongly recommend that you never use Blue Dot or their affiliates (RotoRotor). read more

Hiring BlueDot has probably been my biggest mistake as a homeowner. Maria Sposato (sale rep) was not only uninformed about basic information we needed for the installation of our $10k minisplits (2), but she would provide bad information and then blame others for giving us wrong information. The service team rescheduled the installation at the very last minute 3 or 4 times - either because Maria forgot to schedule us or because of foreseeable reasons. On one of those occasions, we tried calling Maria several times and she admitted later that she was avoiding us because she felt uncomfortable addressing the issue. After the minisplits were installed, one did not work and eventually began leaking water. We tried to contact Maria but never got a response - I suppose after she collects her commission, she considers the job done. After that, we came into contact with Tamika Loney (manager) and Jesse Sweiger (service manager). Both of them can put on a disingenuous professional front, but there is absolutely no follow through or care on their ends. They said they would prioritize our case because of how poorly it's been handled, but then continued to provide disorganized and lacking service while not following through on simple things. For instance, they have messed up scheduling service appointments several times and did not provide answers to questions they said they would follow up with. We have had service cancellations at the last minute, 5+ occasions of service guys coming into our home (3rd or 4th guy fixed the leaking issue but then a clicking issue started after that), and my husband has taken off almost a full week of work (collectively) to be home for a service call, only for them to reschedule at the last minute/not show up. Glenda from the Resolution Department said no matter what, we would get a new unit to replace the one we've had issues with. We still have the same problematic unit. Today, we had a service call follow-up scheduled because the same problematic unit has been clicking and there was no-show and no call by the service team. The individual service men have all been pleasant enough to deal with, but as a whole the job has been unsuccessful and incredibly frustrating. There has been no genuine attempt by BlueDot to fix anything and it's costing us not only the price of the minisplits but the cost of taking time away from work. Please - if you are considering BlueDot - spare yourself the headache and costs and go to a more reputable company. read more

If I could give this company negative stars, I would. Awful, Awful, Awful. My 80 year old neighbor's air handler stopped blowing. I went over and looked at it and I knew it was something with the blower motor. She called Blue Dot to come out to diagnosis the problem. They told her the motor was bad and quoted $4,100 to fix it. 4k to replace a fucking motor! She called me and I told her to get a second opinion because this seemed WAY TOO HIGH. Another company came out and was able to get the motor and system running without motor replacement and at a fraction of the cost Blue Dot quoted. The tech from Blue Dot tried to sell her a new system. He told her it would be more beneficial to replace her system instead of spending $4,100 to replace the motor since there's no guarantee that there wouldn't be additional problems. After she told him she was getting a second opinion and the tech left, the sales manager called her and tried to pressure her to buy a new system. Her system is 12 years old but worked flawlessly up until the blower motor failed. I feel this company is using predatory pricing to get people with older systems to purchase a new system. Instead of being honest with the pricing of the repair, they quoted her an astronomical price to manipulate her into buying a new system. I also feel they were taking advantage of her age and the fact that she is a woman. What an awful way to do business. Should be a crime to do this shit. DO NOT USE THESE CLOWNS. read more

Blue Dot Forest Hill Maryland installed a AO Smith commercial water heater in my townhouse 4 years ago and it just suddenly flooded my basement , it was literally leaking from the top and apparently the seal failed. They sent a guy here to look at it and I felt like I was dealing with a cheap car salesman. the price to replace the unit more than doubled and he seemed to have very little interest in helping me get the warranty covered. He recommended I call the manufacturer but he was more than happy to try to sell me 8,000 to 9,000 new units. I kept telling him we can't afford this and his recommendations just kept going higher. Looked at my contract again and it says 100% Money back guarantee... What a joke Then had the nerve to tell me I should have purchased additional warranty... not a good look read more

See all

My AC was working just fine 2 days before they came out for an AC "systems" check. The tech claimed that the entire system needs replacing. Funny after he left the AC no longer works. I was warned. read more

I find it extremely concerning that a Blue Dot professional looked me in the face and lied about me needing a new $15000 hvac system. My current system is only 3 years old by the way. Luckily, I'm not stupid so I got a second opinion. $80 later I'm up and running with no issues. read more

Blue dot said they would be at my house last night to unplug a drain. It was a Saturday night and we were willing to pay for emergency service. They said they would be at my house between 6pm and 9pm. Nobody showed up or called. When we called them at 10pm, we were told THEY DON'T DO DRAINS!!! Never bothered to say anything and never showed up. Will NEVER call them again and will discourage anybody from using them ... read more

tried making an appointment twice. First time came an hour late and second time no show

Avoid! Because you will never get the service! Maybe HVAC maintenance service is too little for them. First appointment on Jan 21 2026, they moved to Jan 29 (8am to noon). They said they did not service Delaware on Wednesday and that was a scheduling issue. On Jan 28, they texted me to confirm the appointment. I moved my schedule to accommodate the service window (4 hrs window). They moved the appointment on their own to Feb 5 after waiting for half an hour. I could not do it on the Feb 5. So rescheduled to Feb 2 (2-6 pm) BASED ON the time windows they provided. Again, I moved around my work schedule to make that 4 hours window open. You would assume that should mean something. They texted me to confirm on Feb 1. Then after waiting 40 mins on Feb 2, they moved the appointment on their own will to Feb 5 again with the same time window that I couldn't make it. Called them to move it and made them aware that this customer has been moved multiple times (even with the time windows that they provided). They provided Feb 9 with several time windows (basically the whole day. Actually, they gave you the whole day to choose from all the time). Make therm to confirm that these are REAL time windows (not those overbook it and see who can go type of windows). I chose the 8am to noon again to make sure that the first appointment wouldn't be affected. Told them that this customer has been moved multiple times and there weren't much wiggle room for any services if they kept moving. Texted you to confirm appointment on Feb 8. After 1.5 hrs waiting on Feb 9, they MOVED THE APPOINTMENT on their own again! I understand the demand for heating services should be super high in this cold beginning of 2026. I am not asking for the sky to rush any orders. I selected the service time windows BASED ON what they provided, so that I moved my schedule around (free up for 4 hours!!). I have particularly asked them to put down the notes on how many times my appointments have been moved. So just do not move this one again. If your business is busy, just block out the time window! Leave the real available time windows for selection and honor the agreement! I do not think honoring the agreed service time should be an issue raised by a customer at all when you run any business. read more

I should have looked at the reviews; I will from now on. They have a call center that gets it wrong half the time. I bought the plan but kept getting randomly cancelled an hour before until I called. Eventually I called to cancel but wanted to know what it would mean to cancel (penalties, ect.), the call center told them I wanted to cancel, so they canceled and charged me a penalty. When I called they could not reinstate my plan. Not a good company to me. read more

They sell your personal information upon first contact. The guys that came to do the inspection were fine enough. They never succeeded in actually doing the inspection so I did pay a hundred bucks for nothing . But the selling of the personal information. Just slimy read more

This company sent a text every single day about my appointment but never showed. I "wouldn't " recommend this company to my worst enemy.

I rarely write reviews, but I feel obligated to warn others. My experience with Blue Dot has been beyond frustrating. They are essentially holding our money hostage for a repair we no longer want, and communication has been non-existent. We paid for a diagnostic visit and agreed to move forward with a repair. The technician said it would be 3-5 business days for install. Since we were using Blue Dot as a second opinion due to the other company saying the part is back order until late August, I called to request a status update. Was repeatedly told id hear back in 24 hours but never received a response. I requested to speak with a manager twice, again, no follow-up. Then my husband tried calling as well and customer service said they "couldn't" reach anyone in parts, management, or billing. When he finally told the rep that we'd be reporting the charge as fraud to our bank, suddenly a manager called me to say the part "should" be in the next day... which was a holiday but no idea when it could be installed. By this point, we'd lost all trust in the company. We didn't want them to perform the repair, we just want our money back minus the diagnostic fee. I was told by the manager last week that the refund would be processed within 3-4 weeks (never have I heard of a refund take this long!) and that I'd receive written confirmation after I pushed for it. It's now days later and I've received nothing from her. Blue Dot advertises a "100% satisfaction guarantee" and claims they'll refund your money if they can't meet expectations. But when it came time to follow through, they vanished. No one should have to fight and chase down a company just to get their own money back for a service that was never completed. We will be moving forward with a charge dispute and filing complaints with the BBB and Maryland Attorney General if we do not hear back in a timely manner. This company does not stand behind their word. Proceed with caution, better yet, AVOID AVOID AVOID!!! read more

Absolutely horrible experience with Blue Dot. My mother's boiler (that Blue Dot installed two years ago) broke on Thanksgiving morning and Blue Dot's skeleton staff didn't include a single person who could work on a boiler. We were told someone could come out the following day, Friday 11/28. That technician said a part had to be ordered and it would arrive on Tuesday 12/2 or Wednesday 12/3. The part did arrive on Wednesday -- yet Blue Dot couldn't send anyone to install it because the ONE person on staff who can work on boilers was out of the office Wednesday and Thursday. We were promised a technician would be at my mother's house first thing Friday morning. Instead, he showed up at 2:20 PM. To make matters worse, he STILL couldn't fix the boiler because there was another part he didn't have. My mother has now been without heat for over a week, and Blue Dot's only "solution" was to offer space heaters. That is completely unacceptable. Most of the customer service and resolution specialists I spoke with were unhelpful, dismissive, and in several cases rude and unprofessional -- with the sole exception of Salie, who was wonderful. It is now day NINE and my mother still does NOT have heat. This is by far the worst service experience I have ever dealt with. Poor staffing, broken promises, zero accountability, and total disregard for a vulnerable customer without heat in the winter. Do yourself a favor and look elsewhere. read more

During the last major snowstorm our furnace stopped working consistently. We are 78 and 76 years old and Blue Dot installed another Carrier HVAC system about 12 years ago. We had another contract with Bue Dot Services in Forest Hill, Maryland for annual maintenance of our HVAC equipment. We called to have them review the equipment. This was the first week of February 2026. After two visits we were told that we needed a new unit and they would send a salesman to our house the next morning. We spent the night in a nearby motel. The next morning a salesman came to our house and discussed several options with us. P.C. reviewed several options with us. The first option was a Carrier product for $21,000, the second option was a Rheem product for $27,000 and the third option was another Carrier product for over $30,000. We were told there was a possibility that a new unit could be installed the next day. We selected the Rheem product (B-RHON-GHCS-36190-96100) and provided a check for half of the cost. As part of the cost, Blue Dot contracted a company to shovel our lawn so that the system could be installed ($300). The system was installed in one day and technicians had to return several times because the system was not programmed correctly. We were told that Baltimore County would need to come to inspect the work. After a month, we called Blue Dot because no one came from Baltimore County called us. Then, Blue Dot scheduled the appointments. We feel that we were taken advantage of because of our age and the situation. We strongly recommend that people should get more that one quote from DIFFERENT CONTRACTORS. We have been told by other companies that the equipment and installation should not have cost more than $13,000. read more

I was in Home Depot and one of the associates told me about a deal they had for a 2999 AC through blue dot. So I figured I would give them a try to schedule the service on a Tuesday with a window from 8 AM to 12 noon. 1215 I still have not had arrive at my home. When I called that he said, the technician was about 45 minutes away, not a very good start since I have taken half a day at work off and expected to be done and able to go in for the afternoon. So I had to end up taking an entire day off of work. The tech finally arrived at 1:33 pm. He was quick inspecting my system. Told me what I knew that my system was old and kept convincing me to just replace it even though it was still functioning. Kept pressuring me to se up an appointment for a free estimate Got $29.99 worth of service, so can't complain. I wasn't in the mood to really listen to anything he had to say after he ruined my day by arriving more that a hour and an half late. Definitely won't be using them when I need a new HVAC system. read more

I had Blue Dot come to my home to do some regular system cleaning. They told, my mom who was home at the time, that my 3 old Carrier Electric furnace was leaking oil and needed to be replaced ASAP. Spoiler alert....electric furnaces don't leak oil. She replaced it. $6000. The perfectly fine furnace that was taken wound up on eBay. That guy was a crook! read more

Plumbing Issue - No hot water. Friday appointment confirmed - expected time for Tech arrival 8:00 am - 12:00 pm. No show and no call. I contacted office for update - was told either Tech or Plumbing Manager would call me. At 3:30 pm - still no show and no call I called again. Was told a manager would call me - no show/no call. At 5:45 pm a rep called and indicated they would not make it out today. They said I could reschedule - next available appointment - Monday. Even though they work on Saturdays - they were not willing to send someone out. Three days with no hot water was a non-starter - I cancelled the appointment. Rating - Unreliable and extremely poor communication. read more

Horribly customer service and no remorse for their actions. Stood up on back to back appointments that were made by them, waited around for hours with no show or call, when I called to complain they basically said that I never told them that my equipment had arrived even after several calls to question when someone was coming. My best advice is to find another service provider read more

I've been using blue dot for nearly 15 years with no issues until recently, but the issues have been a doozy. Over the summer I was told my AC unit was near end of life. Given the age of the unit, totally believable. I indicated I'd be open to a quote to replace the unit. The salesman who came out to give me the quote was beyond pushy. Very unprofessional. Now I had them out for my regular winter maintenance. The tech who came out indicated my furnace was putting out carbon monoxide and shut my unit down. Thankfully I called for a second opinion. Not sure if his equipment was faulty or he was deliberately trying to screw me into buying a new furnace hoping I wouldn't bother with a second opinion. Either way, fool me twice, shame on me. Highly recommend staying away from Blue Dot. read more

It was a horrible experience dealing with Blue Dot Heating and Cooling company I will never use them again or recommend anyone to use it. I regret getting my AC unit from this unprofessional company, they lack customer experience, they don't know how to treat a customer. On Saturday, January 24th at 7:12AM, I requested heat restoration service, providing only my name and address as requested. I was informed that a technician will stop between 10AM and 2PM. At 1:30, I called to ask about the technician and was told he was delayed but would arrive and contact me; however, he never did. Multiple follow-up calls yielded the same response. I expressed that I was concerned that I had an 89-year-old mom, and it was getting late and the storm was approaching. Finally, around 4:09PM I got a call from a person name Adrian who refused to provide me with his ID #, and asked me a few questions that led to tell me that they cannot service my unit because it was oil heat, I told him that I was shock and upset that it took them all this time to make the determination without showing up or doing any follow-up calls, he didn't care and left me hanging with no apology, and up to date there was never a follow-up call. Stay away from Blue Dot read more

Blue dot does not follow through with appointment appointments. I used them for an air-conditioning issue they scheduled me and then canceled. I have a heating issue now and I've called them they have canceled three times in a row. They wasted my time three days. Evening appointments do not exist even though they tell you that they do and will Schedule you. It's always an excuse they do not have technicians in the evening hours . I would not use them if you are in need of emergency service. In fact I wouldn't use them at all. Very unprofessional. read more

The salesman/pitch --over the top, old fashioned, pushy, condescending, and drawn out. Longest 2 hour presentation of my life. Total turn off--the typical salesman games. AND TOO EXPENSIVE!!!!!!!!!!!! read more

Blue Dot gave me a 4 hour window appointment (8am- 12pm) for 7/5/25. I called twice to inquire when the tech would arrive. Despite assurances that a message was being sent to the local dispatcher, no message was sent to me until 3:20 pm. I then received a text rescheduling me to 7/8/25, 8am - 12pm. I received a text on 7/8/25 at 11:20 am informing me that they would not be there during the appointment, but would be there today. I took off time from work to be home in the morning, but had to go back to work. The dispatcher assured me she would call back when the tech was on his way to my house. That call came at 2:40 pm, and on that call, the dispatcher apologized profusely and said she would discount the fee from $119 to $69. The tech arrived, found the issue that was an installation error, made the repairs, then presented me with his tablet to sign in two places without showing me what I was signing. Lo and behold, I received an invoice for $119. No discount for their horrible customer service. Run, run as fast as you can and as far as you can, away from Blue Dot. Every instance of transactions have been slimy and hiding details. I will be following up this review with a call to the local office to get the invoice corrected to the $69 quoted price. read more

Totally unreliable and unapologetic. I confirmed an appointment with them to service a rental house of mine at 8:51 am on a Saturday. They verbally confirmed the appointment window from 10-2 for the day and then sent me text back up letting me know they would call before they headed to the house. I had tenants waiting and sent someone over to walk the plumber through the intricacies of the house. Everyone was in place by 10am. At 11:50 a rep from Blue Dot called me to say that they didn't have anyone available to do the service call and that they'd like to reschedule for Monday. No apology or basic understanding of the fact that tenants had taken off work for this appointment or that I had multiple people in place as a result of them confirming the appointment. They didn't care. They simply let me know that there was nothing they could do other than reschedule. I will not be waisting any more of my time with them and would strongly recommend that you don't either. read more

We had a technician named Justin come out to inspect our AC condenser and give us a replacement estimate and the experience was nothing short of frustrating. From the start, he was impatient and dismissive. By the end, it felt like he was trying to pressure us into signing a $10-15k contract on the spot, without even letting us think it over. He claimed there was "no equipment available," "no one working in the heat," and acted like replacement was our only choice. When I politely asked for the quote by email so we could review it overnight, he shot back, "Oh, you just want to see the numbers?" and then abruptly left without providing it. We expect honesty, transparency, and respect when working with any service provider but this visit delivered none of that. We'll be taking our business elsewhere and urge others to be cautious of pushy sales tactics and unprofessional behavior. read more

Today is the last day I will be using Blue Dot most un organized company I have every seen substitute tech shows up today after they bump me (2) weeks ago buyer beware these guys are a joke call someone else or proceed at your own risk it's a like a black hole on a distant planet what a joke of a company. read more

Two days ago they sent two different guys out to do the same job, look at my system and leave. The following day I called 3 times because they were given the go ahead by my landlord to fix it so I was expecting a call to let me know when they would. Each time they took my number assuring me someone would call....no one did. So finally after the last call I got a call back at 5:30 pm ..he said they never got the go ahead and I know that isn't true because my landlord happens to be my BFF so I know she spoke to them. And he told me he spoke to her as well....anyways here's day 3 no heat ..someone supposed to be here between 12 to 4. Its after 4. No tech no call. This place sucks. I don't know how else to put it read more

Installed a new furnace. The techs were knowledgeable and efficient. They explained every step of the job and instructed how the new technology works. read more

They called and said I'm do for a annual check up for my furnace. My furnace heater and AC worked fine no issues next thing I know they're telling me I have a carbon monoxide leak cracks in my furnace and I need to replace it immediately. I was really worried and concerned they try to force me into buying a furnace. When I said I wanted to get a second opinion he got upset. It went from me getting a tune-up on my furnace ( That they called me and said they were running a special on) to this dude trying to sell me a car, a furnace for $11,000 read more

I took time out of my day to be available for an estimate after they relentlessly called me to schedule an appointment Like every hour on the hour until I answered just for no one to show up Lame and u professional I'm guessing that is where all my spam emails are coming from L read more

8/27/25 1 Star Review *BE AWARE OF TECHNICIAN TIYESE POPE* Today was a scheduled appointment for seasonal maintenance. The service window was fromr 8-12 pm. No one showed during this time period. I had to call Blue Dot three different times to get an ETA for the technician arrival. It's now 2:15 pm a technician-Tiyese Pope arrived. An attitude with a chip on his shoulder was clear and already detected. He asked unprofessional questions of, how long have I been living at my address. He also asked, how old was I and How much did I pay for my HVAC unit. I said to this technician those questions asked were not pertinent for the reason why he was here. I said to him he was here to provide a service for seasonal maintenance to air conditioning unit. This technician appeared to be angry with his tone, facial expressions, disposition and body posture because I wasn't answering his unprofessional questions. He then said, he was the best and immediately left without doing the job that Blue Dot dispatched him to do. I had no other choice but to call Blue Dot to express my concerns and report the incident. Blue Dot took my information, gave me a call back with speaking to Michael, in plumbing. Michael, apologize for the incident and stated he would discuss the matter further with his manager. He then stated, he would send a request for another technician to provide the service today. About 4:30 pm another technician-Jeff Baker arrived to my address. This young man was the complete opposite of the other technician-Tyiese Pope, who walked off the job without completion. I'm a very dissatisfied customer, who has experienced this unprofessionalism and disrespect from this technician-Tyiese Pope. *Another review will follow regarding the second technician that was dispatched* ***************************** 8/27/25 5 Star Review *TECHNICIAN JEFF BAKER TRUE PROFESSIONAL* Another seasonal maintenance from Blue Dot. Blue Dot sent a second technician to do the job that the first one didn't do. My technician was "Jeff Baker" very skilled, respectful and exhibited professionalism. He advise me on the benifit of installing air purifiers, air scrubber with surge protectors for my HVAC system. Jeff checked wiring to ensure everything was connected and working properly. He checked thermostat to ensure the air was set at a temperature that would provide comfort for the home. He cleaned the air conditioning unit outside and sprayed it down with a hose. Blue Dot still gives a 4 hour window for service. Technician-Jeff Baker, thank you. read more

keep in mind that the sales process is hard core hard sell and they have ALOT of wiggle room. I asked their salesman to leave our home (he called from the driveway with a price drop of $3000 for one unit). so they are definitely Italy trying to get you to pay way above a reasonable amount to make a good profit. on top of that, their service was terrible. I would not work with this company again. the last person they sent was absolutely the worst service experience of my lifetime. read more

3 tries and could NOT fix system 2 different techs? could / would Not fix NEVER received phone call Answering people very sympathetic workers not so much If you called to report a problem No effort made to respond in a timely fashion Rated a one star because you do not offer NEGATIVE read more

Install of my new air conditioning system was OK. A part from the old system needed to be installed on the new system after the county inspection. Sorry to say these folks don't return phone calls and they don't provide customer service to finish the job. Would not recommend this company and I personally will never use them again. read more

I wish I could give less than 1 star! Our AC went out on a Saturday, nearly 100 degrees outside. Blue Dot sent a service person the same day. The blower motor was not working and they were unable to fix it. They said it would cost $3000 dollars to replace the motor and take a month to order the part. He said that our 10 year old furnace was at the end of it's lifespan and he suggested replacing it and would send a salesperson to give us a quote for a new furnace/AC system. The salesperson arrived around 9pm, nearly an hour late. He gave a quote of 18-20 THOUSAND. When we said we needed to think about it, he started with the aggressive sales tactics. He tried to pressure us into giving him a check that that time. After refusing to sign anything or give him any money, he abruptly left. We found another company to replace the motor for a little less than $1000 and in 1 day. If you read the reviews for Blue Dot, the theme is the same. The repair will be so expensive, not worth it, you should replace the whole system for an exorbitant amount of money. It feels as though they are all salespeople and not a repair service. read more

If you're trying to pay more than you should for a low level know-nothing technician...only for them to condemn your system for being 7-10 years old and call their sales guys out to sell you a new one, by all means, you should call these guys as they'll have you covered on that. Sell Sell Sell Sell Sell, that's what they're about. They are a part of the national Franchise Corporation know as ARS or American Residential Service Company. I think we all know they're are after one thing (in my opinion).....$$$$. If you want a service company (NOT a sales company) call someone local, not a corporation. read more