So I just had a horrible experience with blue dot. Every single person I interacted with was not a good experience at all. So to start I had a very old AC unit. I was aware that it needed to be replaced specially since R-22 is no longer available. So first they sent a tech out to look at unit. The tech didn't wear a mask the entire time he was in my house looking at the unit. Of course the tech said right away that it needed to be replaced when he saw how old it was. I was then charged 89 dollars for the tech to do absolutely nothing just to say that the unit needed to be replaced. He then set up for a sales rep to come out to go over the purchase of a new unit. I got a credit card to pay 89 dollars. The thing is I had not used this credit card for weeks. Later that night I had multiple fraudulent charges on my credit card. They use paper to write down some of the CC info but it could have been very easy in his stack of paper work to write down all the info. It just seemed very odd that I had not used the card for weeks and the same day I gave this card to a this tech I get fraudulent charges the same night. The next day when I ended talking to multiple people from blue dot about this, they all extremely unhelpful with the whole situation and were patronizing. Saying things like this tech has been a supervisor and makes over 100k/yr so they can't see him stealing a customers CC for some food purchases. As if the monetary value is the only reason someone would steal someones CC. So the previous day when the sales man came over, he was extremely pushy. Telling me they have deals and we can get someone out tomorrow to do the install. He keeps telling me that I can get a free furnace when I didn't need one but he just ends up replying it is free so why not. Without sitting down and looking at information he tells me it is going to cost 9k. I am like hold up. You are telling me how much this is going to cost without going over anything. He then says we can go sit down go over things. This should have been the first red flag and I should have cut my loses with the 90 for the tech and looked into other companies. The thing is I have a lot going on at this time, getting ready to buy a house and move all the things that go with that, have some health things going on and I am dealing with brain fog. So with knowing the AC needed to at the very least get a recharge but by all means should be replaced for the next person going to live at my old place, meant I needed to get something done. Long story short I ended signing a contract to get the AC and furnace replaced for 9k but the furnace was suppose to be free. If you look at the screen shot fro the carrier site, the cost for the unit I ended up getting with installation should have been under 4k. Yet I ended getting duped and ended up paying more then double what I should have considering the furnace was free. And of course I financed this so I am getting charged interest and losing even more money since was severely over charged. Now to move onto the issues with installation guys. So when they were installing the unit they said the breaker box needed to be at least 3 feet away from the unit. As the old breaker box was right behind the unit. He said he could put it where it was at and move the AC unit closer to where the door was for the distance or he could have the breaker box closer to the door. I said I wanted the AC unit where the old one was and have the box closer to the door. If you look at my picture below, the old unit was next to the 4x4 wood piece. Well they ended having two feet away from where the old unit was. So I am losing that much more space for my back patio area. They also left all this trash there as you can see in the other picture. And then they hook up the furnace and all the equipment for the AC that needs to go inside and didn't bother to hook up the humidifier. You can see in the picture the just wrapped the wire up for it and left it not hooked up. Avoid this company like the plague Edit: So I ended up talking to Tamika and she was just as useless as the rest of everyone else from this company. Just basically said that they were sorry that the service was bad and that they could give me one free year warranty service. I had horrible service from you guys every step of the way and you want me to deal with you more? I already have a warranty when I bought the equipment. So trying to give me something I already have. When I said this to her on the phone she quickly got off the phone. Clearly She knew she was full of ****. Likely she will not call back either. This whole company is full of scammers looking to take advantage of you. Stay away at all costs. read more

This review addresses the recent purchase & installation of a replacement HVAC system for my home. I was extremely pleased with Blue Dot during the whole process. I have nothing but good things to say about the Sales Rep (John V) and the 2 Technicians (Ramon R & Carlos G). Our Sales Rep (John V) was flexible with his time. Initially meeting us on a Saturday morning, and a few days later, coming back to my house after I got home from work, to finalize the contract. John was personable, professional, and he did not make me or my wife feel pressured to buy. Actually, while the other companies played the 'call from the manager' game, BlueDot left us alone and waited for us to contact them. To that point, I called John several times with follow up questions and requests for clarifications. If I didn't get to talk to him directly, his return calls were prompt and he had answers to my questions. At no time did I feel pressured to buy. Those factors, along with my own research drove my decision to purchase from Blue Dot. The install process went smoothly, and the install team (Ramon R & Carlos G) were very professional. Throughout the install process they informed me about what they were going to do during install, and how they were going about it. They kept me informed on their progress during the day. This was the first HVAC system I've had replaced, so I was curious about the overall process and whenever anyone does work in my house, I like to see what's going on. Anytime I went downstairs to see the progress, Ramon or Carlos were quick to ask if I had any questions and took the time to answer any I had. This was appreciated, as I've had some other contractors in the past who have given me attitude because they felt I was bothering them while they worked. In the end, the install went smoothly. About 7 hours from when they pulled into my driveway to when they left for the day. Before they left, the guys provided me a final walk through of what they had done during the day. Showed me the new components of the system, as well as walk me through the operation of my new 'smart home' thermostat. The technicians left the inside of my house as clean as they found it, and aside from the cooler inside temperature, you wouldn't have known they were there. I do have one point of disappointment, which caused me to remove one of the stars. For some reason, there is a huge stain on my driveway where the BlueDot Truck was parked. I don't know what it is, and it will take me some time to clean it up. I don't know if the truck had a leak, or it came from a piece of equipment. To summarize, I am happy with my sales & install experience with Blue Dot, and I would recommend John and the install team to neighbors & friends. County inspection is currently being scheduled. Once that's completed, I will make any updates if I feel the need. read more

Our AC crapped out at the end of August 2013. Blue Dot had the best reviews, so I called for an estimate. Dan K. came out the next day to check out our system. He showed us that the compressor coil had rusted through and noted that the system was about thirty-five years old. He gave us the option of just replacing the coil for $2,000 or the whole system for $5,000. (He helped us choose a system that would work for our home and our wallet. We ended up needing the smallest system they had and he didn't try to up-sell.) Because we bought in the off season, we got an awesome deal, $99/month and 10 years full parts and labor warranty in addition to the manufacturer's warranties. Tony C. and Mike M. scheduled the install for my day off and gave us an 8 hour time window. (This is necessary because they don't know how long other installs will take and don't want to make unrealistic promises.) They showed up earlier than expected and got straight to work removing the old system and prepping the room for the new stuff. The always informed us what they were doing and asked for permission before moving or altering anything and explained why. *Tony accidentally broke a glass figurine I'd forgotten to move when he moved my fridge to make space in the tiny furnace room, and was so upset he was nearly in tears and offered to replace it. It wasn't a big deal to me, but I was really impressed that he cared about my stuff and my home that much.* All in all, they were very professional and very knowledgeable. They were honest, informative and cleaned up their mess before they left. Tony even moved the thermostat to a better spot away from a vent so that the system would work better. I will most definitely be calling these guys for my HVAC needs from here on out. read more

This will rank as the worst customer experience that I have ever had. Period. Worst of all, it occurred at my home. Having since then read one too many reviews of this company on this website and the Better Business Bureau website, I can see that I have a lot of company. I requested a free HVAC replacement estimate from the Home Depot. They contracted Blue Dot to come out and do the estimate. I told the rep I already had the unit inspected and that I had decided to replace the unit rather than repair it based on its age. Everything went down hill from there. I was talked down to and verbally accosted by the rep. He tried arguing with me about everything: the need to replace the unit, having his service tech come out to do another inspection, signing me up to be on their supposed month long wait list for installation, financing terms that I was not interested in. He then quoted a price that was close to 4 times the closest competitor or the industry average. I had to ask him to leave because of his belligerence. I know professionalism when I see it. I am a professional. Sadly, if these are the persons that Blue Dot allows to represent it, I am not spending thousands of dollars with this company. Can you imagine what it would be like dealing with warranty or service issues with this company? Oh by the way, for good measure, the rep slammed my door on his way out. Wow, Blue Dot, wow! Incredible. Absolutely appalling behavior and experience. Thankfully, I looked elsewhere, and my experience since then has been the complete opposite. read more

Very personable and easy to work with. That was the only plus. It's unfortunate. This company plays on emotions and utilizes a friendly face to upsale you on their products. It's not necessary... A fused wire burnt out in my electric heat pump. They came the next date, a little late with the so called "part" costing $280. They came in claiming they had the wrong part. Then no one in the company could find he part after searching several of their supply shops in the area. That day...they had an estimator come in and give me a quote for roughly $3500 on an air handler. Sadly this part cost half of what they charged. This is typical in this industry. You pay for the labor really. Before I agreed, I googled the manufacturer and found the fused wire online for $2.33. I double checked the specs and it matches my unit (which was ONLY 6 yrs old). This took me 10 minutes and a phone call to the manufacturer. Because of company/supplier agreements, they struggled to find this part and purchase it. This is a fundamental flaw in their business model...work for the customer not your suppliers. Remember, you are servicing us. After I called them out, they ordered the heat pack, and came and installed it. This was their olive branch after a fiasco of weak attempts of giving me a reasonable solution. I signed up for their annual maintenance plan with fidelity of a good service. They have been prompt and professional in taking care of my other HVAC. To this I commend them...but much of my trust has still to be earned after the initial events. read more

I wanted to avoid that moment when you come home and either your house is sweltering hot or bone chilling cold because your aging HVAC system finally decided to retire. I reached out to 3 local companies at 6:30 AM on 2/16/15 and the ONLY one to call me back was Blue Dot. They were not just the only one to call me back, but by 8:10 AM the SAME morning I had an appointment for the SAME day. I met with John M. and after a thorough review of my needs he provided me with options...yes options. John made sure I was informed of each option and helped me in choosing the one best for me. John also worked with me on pricing and made sure I was aware of the available rebates, discounts, etc. Within 1 1/2 hrs I had a finalized deal and a install appointment for Thursday 2/19/15. On 2/19/15 Robbie, Steve, Mike and Wade showed up in record low temperatures all with smiles on their face and ready to gain another satisfied customer. Robbie informed me of the process that would take place throughout the day and did a great job at setting my expectations. The crew worked diligently from 8:30 AM until 6:00 PM at removing my old systems, installing the new and going over step-by-step with me everything that had been done. They setup the new thermostat and explained to me everything I need to know. Being OCD I never expected to find everything neatly done and organized to my liking, but man was I wrong. The job they did was fantastic both inside and out. If you are in the need for HVAC services don't waste your time calling around....call Blue Dot. read more

We had a very disappointing experience with Blue Dot AC Services. We initially called for help when our AC stopped working during one of the summer heat waves. The first technician spent 6 hours mainly inspecting and testing the outside unit and recommended a coolant refill. Based on his advice, we paid over $1,000 for the service. Less than a week later, the AC failed again. We called Blue Dot back, and a second technician was sent out. Within five minutes, he diagnosed the real problem, a leak that had been missed during the first visit. Had this been caught in the original inspection, we never would have spent all that money on a coolant refill that ended up leaking out again almost immediately. To make things worse, we've tried multiple times to speak with a supervisor or upper management and no one has returned our calls. Their website advertises a one-year guarantee for exceptional service, but we haven't been able to reach the appropriate party to even discuss our concerns. The lack of accountability and poor customer service has made an already frustrating situation even worse. We feel completely let down by this company and their failure to uphold their "100% guarantee" service policy. Not only was the initial work incomplete, but Blue Dot also failed to take accountability for the costly mistake. Based on our experience, their service lacked professionalism, their guarantees are meaningless, and their customer support is almost nonexistent. I strongly caution others before choosing Blue Dot. read more

Blue Dot is fantastic. We had to replace our entire A/C system. Blue Dot came out and provided an estimate the a wee higher than BGE home. However, I immediately got a much better felling from Blue Dot than the guy from BGE. As soon as Blue Dot salesman (Lou) put on the booties, I got the impression they were going to treat my home well. After the sales visit, there was an engineering problem with our old house, so the next day, Blue Dot Field Supervisor (Wes) came out to ensure our purchase would be correct for our old home. It was. They were able to install the parts in three days, (not the three week away appointment BGE offered). On the evening before installation, the BD office called to confirm the time and date. On the day of installation, the BD crew (Tom, Ray, & Tony)arrived in military precision and set straight to work. They treated our home with great care, by covering the floors, wearing booties, not dragging, banging, or bumping the equipment. After a long day for them, I'm sure they were ready to go home, but they took the time to explain the system, maintenance, rebates, etc. They cleaned up and our system ahs been running perfectly every since. Our neighbor even commented to us how polite the crew had been on the street. Overall we were very impressed with their entire operation. It was a pricey repair, but Blue Dot made it as painless and convenient as possible. I fully recommend their service. read more

Update on initial gas conversion and install...Second week: Four trips to fix the humidifier (first trip wrong ground wiring, second trip humidifier doesn't "connect" to thermostat, third and fourth trips to set the fan and humidifier to constantly run; fifth trip is scheduled to put a switch in the fan so we can turn the humidifier off). Third week: The BIGGEST issue is BGE came out to investigate a gas smell and we had our gas turned off at 6 p.m.; we had had gas continually leaking since the install 15 days before; "it's a pretty big leak". Blue Dot was super quick to get someone out that night as the temps were down in the 20s, but he was a SERVICE guy, not an INSTALL guy and we were told only INSTALL handles leaking gas pipes. He couldn't fix it because there was a hole in the elbow piping (truly very apologetic) so we went all night without heat - house was in the low 50s the next morning. Plus side, with the gas turned off, no chance of the garage door opener sparking a fire! Actually, there was a second problem that BGE gave us a red ticket for as well - an inside manifold had been installed that was not needed and the BGE tech said it would give us problems down the road with gas pressure. Blue Dot did remove that the next day. Very, VERY scary to think we had a gas leak for two weeks - and very VERY thankful to be safe now! read more

Scheduled my semi-annual HVAC checkup before the cooling season started. I have a fantastic Infinity Hybrid (gas/ heat pump) system that Blue Dot installed about 3 years ago. love, love, love it! Thomas L. came out this morning to do the inspection and I couldn't have been more pleased! He was friendly, very knowledgeable and answered every question we had. Spent lots of time explaining the computerized thermostat controls. He pointed out several ways that I could save money on my system. I had the humidity level set too low for winter, I had turned the fan on to run constantly and forgot to turn it back to auto and I was running the system on gas furnace only as I do prefer that WARM gas heat. In the warmer months it is much more efficient to set the system to hybrid so the heat pump can run when it's not so cold outside. Even so, my gas & electric bills are almost half of what they were with the old heat pump and we are so much more comfortable! It's always easy to schedule appointments with Blue Dot. They will let you choose a morning or afternoon appointment, always call a half hour before they arrive and are very professional. I had a couple of minor issues with the system when it was first installed and they came right out and fixed it at no charge. I would love to be able to request Thomas L. for every service call! read more

We can't say enough good things about our recent experience with Blue Dot. Our sales person, Dan, was very professional and helpful and didn't pressure us or rush us at all. He answered all of our questions and gave us various options to choose from. He also advised that the installation could take place the same week that he gave us the estimate which we were pleasantly surprised to hear since it has gotten very cold here and we assumed they would be too busy to take on our job for a few weeks. The installers and technicians that came out to our house were the BEST !!! Norm, Kevin and Robbie were very professional and polite. They went above and beyond the call of duty and we feel they were very knowledgeable and conscientious about their work. We felt very comfortable knowing that they were the ones replacing major systems in our home. Our job was a rather large one (furnace, cac and hot water heater) and they worked all day long (didn't even leave for a lunch break !) They wore booties in the house and cleaned the entire area before leaving. They were even very kind to our dogs :) We would definitely recommend Blue Dot to anyone for their heating and air conditioning needs. Thanks SO much Dan, Norm, Kevin and Robbie !!! Have a very Happy Thanksgiving and a very Merry Christmas !!! read more

Phenomenal Service!!! Adam was the technician that we were lucky enough to have the pleasure to have as our provider. He went above and beyond to do whatever it took to take care of our problem, which was no heat. He came to our house at 8pm at night and didn't charge extra for the after hours call. We had another repair company to our home earlier in the day. Not only did they not diagnose the problem correctly, they didn't bleed the lines completely and then on top of that the tech tried to tell us that 6 different expensive parts needed to be replaced. Needless to say we showed him the door. After a quick check with Google we found Blue Dot and I was soon on the phone with Adam. I explained to Adam what had happened with the other company tech and he actually had tips for me to try on my own to save me the money on the service call for him to come out. I agreed to try his suggestions and call him back if they failed, which was his suggestion. I ended up calling him soon enough and the rest is history. I would definitely recommend Adam from Blue Dot any and every time you have a heating problem. My particular heating system is an oil boiler heated multi zone system with baseboard radiators. Keep up the good work Adam & Blue Dot :-) read more

I called Blue Dot to repair my 25 year old AC/heat pump. I got a next day appointment and left work early. My appointment was 1-5 pm. I called around 3pm as was told they were running behind. Ok, I understand. I waited another 2 hours, nothing. I called at 5pm, then 6pm and was told the tech was on the way. At 7pm, he still did not show up and was told the office would call me back. The office never did and as I was leaving the house at 8pm, the tech was coming up my steps. He quickly diagnose a $1300 repair. Of course, I don't have $1300 lying around. Explained my options. A salesman came the next day. The diagnosis was explained to me in plain English and since my unit was the original that came with house, I financed a new unit. Within a few days (due to my schedule not theirs), the team came and replaced the unit. The team arrived on time and filed in my house on a mission. A mission to cool down my hot house. Anthony and Jeremy W. were wonderful. They worked quickly, quietly, and neatly. They answered all my questions and explained all the new machinery to me. My experience with Blue Dot was bumpy until the salesman showed up. I would recommend them for AC repair or replacement. Thanks, Blue Dot! read more

Our furnace was having issues, it would come on for a minute or so then shut off. I called Blue Dot to come out and take a look. The tech arrived on time, was friendly but said we needed several parts and it may take 2 weeks to receive them. So he recommended talking to one of their comfort specialist about getting a whole new gas furnace. He arrived within a couple hours the same day and talked to us about our options. We decided to replace the whole unit, scheduled it for the earliest date, but wouldn't have heat for the weekend. The installation team arrived and took a look at our current furnace. After checking a few things, Chuck decided to pull out the sensor and clean it. Low and behold that was the issue, a dirty heat sensor. Brant and Chuck went out of their way to really do what was best for the customer. They were friendly, knowledgeable, clean and were willing to go into detail what they found. I couldn't be happier with Brant and Chuck, they saved us thousands of dollars and a significant headache with what would have been an installation nightmare. read more

We decided to replace our 16 year old AC and furnace as we wanted to prevent possible problems with our HVAC system. The heating consultant that they sent, Alex H, was very friendly and knowledgeable. He provided us with estimates for a number of options - similar to those from other HVAC companies that quoted for this work. A day later I received a call from Blue Dot offering a discount on that quote and we accepted that quote. Alex made the one and a half hour drive to visit with us again, to walk us through the contract details, and to explain install process. This was a really nice touch as usually contracts are signed electronically these days. The Blue Dot install team came on time on the scheduled day and did a neat and professional job with the install - performing all the necessary checks and tests, and left the work area clean and tidy - and with the HVAC systems working well. The whole purchase and install process couldn't have gone smoother. We are very happy with BlueDot and will certainly use them again preferentially for our HVAC needs. read more

****I WOULDN'T USE ANYONE ELSE!!!!!!!!*****Blue Dot is amazong! From my initial use of their online chat sevice with Marion to the installation team of Larry S. and Kevin G. Blue Dot had both a extreemly knowledgeable technician, Tyrone, and Comfort consultant, Phil W., come out to look at my old A/C unit. I had the technician scheduled to come by between 0900 and 1200. He was at my house at 0845!! The comfort consultant was scheduled to be at my house at 1000, which he was! Both completed their jobs without trying to sell me anything. Instead they gave me all the facts and let me make my decision! the Installation team wan't any different! I was given a window of time of when they would be at my home, between 0800-0930. They were at my house at 0825! They got to work imeadately. Again, both Larry and Kevin, were very knowledgeable and answered all my questions They were both extreeml friendly, and were very careful to keep my house clean while they worked. I couldn't talk more highly about Blue Dot and the service they provide! read more

My furnace is only 3 years old and been on the fritz since last winter. I called the hvac contractor that installed the furnace last winter to do service work to. They told me it was the blower but I have realized the company knew nothing about the furnace they sold me. I called blue dot at 6:30 pm and the tech was here at 10:30 pm. James R was the tech and he was awesome. Within 20 mins he found out what was wrong with the furnace, simply routine work that the other tech told me they did. James fixed the furnace and we know have a working furnace. I signed up for the service plan and excited I finally found a reliable company and tech that knows what they are doing. Tech: James R If you call for service I highly recommend James. Very personable, respectful and knows what he is doing. In the future, any work that needs to be done I will be requesting him. Price was beyond reasonable and a lot less than BGE home services. You will be better off to go with blue dot than BGE. read more

Under warrantee compressor was replaced by Blue Dot in February. When we used the AC for the first time in May it cooled for about one day. Service Tech who came out said he adjusted the thermostat and left. AC worked for another day and then just blew hot air but did not cool. Second service tech told us the compressor was failing. AC cooled for another day and then failed holiday weekend. Blue Dot sent out Richard H after 6pm so I would not need to miss another day of work. He diagnosed the problem as having too much refrigerant in the system when the compressor was installed. That was causing the system to overheat. He siphoned off some refrigerant and got the AC functioning again. Finally, cool air. Hopefully it will last and Blue Dot will only be coming out for the routine twice a year maintenance. Richard was professional and was able to explain the problem in a manner in which we could understand. We really appreciate his expertise and ability to get the system working. read more

Blue Dot has gone considerably downhill in the last couple of years -not the tech field folks, they (like our BD tech tonight) are highly customer-focused, friendly and seem quite knowledgeable. But BD 'hq' scheduling and customer service interactions range from substandard to missing. I had a routine service call since I have a yearly service contract. The tech was supposed to arrive between noon and 4 PM. 4 PM came and went, no calls or updates. 5 o'clock came and went. It is now nearly 8 PM and the routine service for the season is just finishing up. We called BD earlier and asked where the tech was, and they said he'll be right over. 90 minutes later, he was 'right over'. I should feel lucky though, since two tech appointments in the last couple of yrs resulted in no one showing up and no one from Blue Dot called to say it was either going to be late or it was canceled. If you're thinking about getting a service contract with them, it would be wise to look elsewhere. read more