We cannot recommend Van City RV, Kalispell, MT, as a quality shop that cares about their clients…read more Van City RV had our RV for over two months and did not keep it secured, thus leading to the loss of $1,700.00 of our personal property from our RV.  Van City refused to turn the claim into their insurance company. Initially Van City requested that we email them an itemized list of damages and they would get back to us with a resolution. Despite our sending repeated emails, Van City has ghosted us. None of our missing personal property has been returned to us.  We had entrusted our RV to Van City because our side access door had window damage and Van City was working to replace the window. However, the new part was determined to also be damaged and it was two weeks before a replacement window was received. During this time, Van City only covered the window opening with plastic sheeting thus leaving our RV accessible to anyone who wanted to enter it. During the time Van City had care, custody and control of our vehicle, they repeatedly assured us that our RV was secured when it was not. Additionally, Van City replaced our RV batteries and did not reinstall the Battery Isolator Disconnect Switch Key. When we contacted them about the missing key, we were informed that they could not provide one for us. However, they did provide a website for us to procure our own replacement key. Save yourself some heartache and find an RV dealer that takes its responsibility seriously.

My friend LJ and I were traveling through Montana. The awning flew up on top of the RV and was no…read morelonger usable! These guys were so helpful and told us to make it to them and they would take it off so we could continue the journey! They are amazing, kind and so very helpful! we definitely recommend these men for service and to use to buy! Amazing!

First-timer here. Went into Bish's RV of Kalispell and met salesman Mike. He was fantastic and…read moreextremely knowledgeable and patient with us. We were quite impressed with Mike and his warm demeanor and exceptional professionalism. He steered us towards the RV we needed, not just the most expensive on the lot! Mike is a first-rate salesman! Also, Bruce from Service helped us understand how to set up our new RV. He was exceptionally friendly, helpful, and knowledgeable! Great representative for this company! Theron in Parts was also fantastic! Exceptional knowledge as well, and very patient with this newbee! He went above and beyond finding parts and accessories for my new purchase. General Manager Damian rounded out this top-notch team and was very professional and caring for our circumstances. All in all, I give this dealer 6 out of 5 stars!!!

Bruce in the Service department was great. Very knowledgeable and got us the parts and repairs we…read moreneeded.

My first review was based on not buying an RV from them just interacting with staff. I have now…read morebought an RV. Steve and the owner were nice but not much else was done to the RV We got it home and the batteries were dead. The parking brake was damaged and didn't work. We found nothing in the RV in way of books explaining anything about it...we asked Steve a few times if former owners could be contacted to get the books. We heard nothing back. Fast forward weeks later and we found a compartment in the RV we didn't know about and all the Manuels and service info were in this compartment! This was so simple why couldn't the staff just find out for us?! I guess if you can't find an RV this place is a good start but I don't think any real check of the rv's is completed prior to buying a unit.

I don't normally bother to rate a poor experience. I just don't go back. but this pretty much…read moremucked up some personal plans we had for this summer and we can't let that go. I can't speak to their actual maintenance service because we never got ther. early in June/end of May we stopped in to arrange for an RV maintenance date. we also wanted a 'fridge replaced. The appointment lady decided she would call us once her parts lady got back to her and we agreed. 2 weeks later...nothing.We called. So sorry. Appointment lady out but we will have her call you when she gets back. 1 1/2 weeks later....nothing. we call again. she was out for lunch and the dude answering sounded apologetic and said he would put us on top of the pile from being on the bottom and she woukd call. Nothing. By now plans are gone and other issues needing our attention have surfaced. we never, EVER heard back from them. WORST service we've had in a very long time. As in no service. Cant say we woukd ever recommend them or try again. They don't care.

First RV dealer in this way to busy town to make an effort to help me get back on the roadread more

From the owner: we specialize in Mobile RV Repair and Service, horse trailers service and utility trailers…read moreservice motorhomes appliances leveling systems and slide outs

Excellent customer service. We were traveling through Kalispell for 6 days and needed a replacement…read moreM/W for our 2 yr. old Greystone. Pushbutton Latch quit working to open it up. Window seal on one window was pulling away. Short somewhere to solar charging system. One RV dealer said they won't be able to get to us until September for working on trailer. Went to Wild Horse RV, they were able to work us in that Saturday. They special ordered a replacement Greystone M/W. Tech arrived at our RV Park and removed old M/W and of course installation was a bit challenging due to redesign of M/W from 2 yrs ago for tech but he got it done. Mobile tech tested solar it was charging as should be. Went up on roof and found where connection was loose & source of short that had caused a breaker for SOLAR to trip. That was fixed. Tech was able to reuse window seal and reinstall it back in place as it should be. The Tech tested and explained that the SOLAR inverted GFCI outlets were tight when new and will wear down so plugging in will get easier. Give them a fair shake when you need RV service done. They'll even do mobile service and come to your spot. Two thumbs up!

This is an old report but I figure I should share - Really wanted to Love these guys as they're…read morepersonable and probably trying to do a great job but I had them ruin a set of $1000 batteries when they left lights on and my rig was unplugged. I came in the shop and found the batteries at 0%. They said if I didn't want my batteries dead I'd need to get a solar charger. This just didn't make sense since I left the rig in their care for several weeks. At least own the fact that the batteries were nuked!

I say don't go near these people. In May of 2021, I was beginning a trip to Alaska but my teardrop…read morehad a tire that kept blowing out because of a bent axle and a taillight that would not work. As a woman traveling alone, I was very worried about having trouble on the Alaska Highway in the middle of nowhere. I contacted Done Rite and they said they could get me fixed up and on the road. I left teardrop with them and received a call later saying that the axle was not bent, that the tires just needed to be greased and they were having trouble getting the tail light to work. Didn't seem right and I questioned how a lack of grease could cause a blow out and the guy assured me this was the case and I did not have a bent axle! For some stupid reason I believed him (he was personable and made me feel as if he were doing me a favor by getting me back on the road) so I acquiesced. The lights they said had to be rewired (whole trailer) and a bad tail light and greasing wheels was $800!!!!! Yes, you guessed it--on my return trip in July, in less than 3000 miles, I had my brand new tire blow out on the Alaska Highway and was I pissed. Fortunately, a guy pulled over to help and he was a mechanic! He knew nothing of the history but told me, as he put my spare on, that the wheel needed to be greased!!!! When i returned to Missoula, I called up and asked to speak to owner to discuss the trouble--I was told he would call back. Nothing, I called several weeks later and got the same treatment. They DO NOT STAND BEHIND their work as stated--they are dishonest and dishonorable--stay away! I never was able to ask what happened or have them try to make it right.