Responds quickly, honest and thorough. Made repairs previous companies never even addressed. Has…read morebeen ongoing issue but now is running great.

From the owner: We are a woman owned 4th generation heating and air conditioning contractor. We specialize in…read morefixing what others can’t or won’t in lieu of an easy sale! We won’t ever sell you anything you don’t need! We have great success getting more airflow and correcting ductwork that has been improperly designed.

our unit was frozen up.. called RTs because it was locally owned by a fellow Vet.. was told I had a…read morebad coil and they could replace the whole furnace cheaper than just the coil.. I agreed $4000 later they had to keep coming out to get it working properly. I was told that they had to bypass a defrost board to get the air to work and they would order the part to fix it.. 2 months after the initial install they finally came back to replace it- then I was told I owed another almost $400. I was never told about the additional cost .. the lack of communication from this company is ridiculous.. I hate leaving bad reviews on places but this has been a terrible experience

Our Air went out in the heat of July, we had a newborn baby in the home and needed help quickly…read more RT's was out the next day after calling, they also were able to get it replaced shortly after. RT's made the process as quick as possible, were very respectful and polite. I trusted the men working in my home as they were very professional. They did a great job and I will not be going anywhere else for Heating and Cooling needs besides RT's in the future. - John H.

I would give zero stars if that were an option. We submitted online for an estimate for a new air…read moreconditioner and was given a window of when someone would show up. No one showed up so I called the number on the website. The lady was one of the rudest people I have ever dealt with. I asked if anyone would be coming and was told they didn't have our information and couldn't come today since they were handing emergencies which I can understand. She said they could come tomorrow, but could not give any time. I feel that is unsatisfactory. Then asked if I knew the square footage of the home which I did not then with a very rude voice asked if I thought I could find out. First, you are extremely rude then won't give a time frame of when you can come out after you missed the first appointment with no sense of even apologizing. On top of that the kids in the background was so loud you can barely hear her. I have a child, but he knows to be quiet when I'm on the phone. I spent 20 years in the service the last thing I need is someone being extremely rude to me when I'm trying to spend my money to get some air conditioning in a home. I wouldn't t recommend this company to anyone.

From the owner: The last thing you want to happen is for your air conditioning and heating to break down during…read morethese Kentucky months. For over 14 years, we've been improving and expanding our skills for all of your family's HVACR needs. Our licensed team of technicians stand behind every job we do, and guarantee it'll be done right the first time. We strive to bring the comfort back to your home as soon as possible. We're a local family business and we enjoy the chance to help out our community. We come right to your home, so you don't have to go anywhere -- we want you to always feel comfortable. Don't spend another minute looking for relief, our technicians will work with you to make sure everything runs like new.

Horrible service. Had to come back several times to re fix it. Rigged it all to hell. DOES NOT KNOW…read moreWHAT HE'S DOING. Very nasty rude man too.