RESPONSE TO OWNER WRITTEN JULY 31st Hi Valerie, Thank you for reading and responding to my review. You are correct, it's been a while since Cheyenne was at my home, but I can only write reviews - good or bad - when I have the time to do so. Yes, I do remember Cheyenne had some concerns about my ideas for a deck expansion and that it was unlikely everything I wanted could be done. However, he offered to come back with an engineer to fully look at the structure and discuss potential options. The other clear understanding was that you or he would be in contact to provide an estimate for complete replacement and/or repainting of our baseboard trim. Neither a bid for the baseboard trim nor a second visit regarding the deck occurred. I will have to disagree with you that it is the customer's responsibility to chase down bids and estimates from businesses. I respect that Cheyenne is quite busy; that acknowledged, if he is unable to contact clients directly, then perhaps this is something that can be delegated to you since you seem to handle much of the scheduling and were originally pleasant to deal with. Generally speaking, potential customers who read owner responses to these reviews can see through 'spin,' backpedaling, and a deflection of responsibility. In other words, it's always best to just acknowledge what could have been done better and move on. As someone who once ran his own business and is currently managing a medical office, I have quite a bit of experience in dealing with unhappy customers, so let me share a response that would have been more productive, professional, and accurate: "Hi Chris, thank you for taking the time to review Blue Collar, LLC. I am sorry about your experience and if you and Cheyenne got off to a bad start. Cheyenne had concerns about your deck expansion and didn't think he would be able to do this for you. I do apologize, though, for any misunderstanding about returning with an engineer to discuss possible rebuild options. I also apologize if the estimate for your baseboard trim got overlooked. This time of year is incredibly busy for us and sometimes there is some lag time to when we can get to our estimates. Sorry if this caused any delays to your project." Anyway, thank you for your time and attention to the review. There's not much more for me to add, so I will not be reviewing and responding after this message. read more

Just a post of our experience with Blue Collar Home Remodeling. First of all it wasn't good. We had hired them to fix our loose tiles in our bathroom. When the pro showed up we talked about just replacing the loose tile and he said that wouldn't work we needed to do the whole floor which was 64 square feet as he didn't think we could match the tile. The job was to remove cabinets, toilet and countertops with backsplash without damaging them so they could reinstall them again after floor was tiled. The job was started on Monday he was removing the backsplash when my wife asked him if it was just possible to remove the loose tiles and replace them only since we found the same tiles as the ones already installed. This way we wouldn't take the chance of damaging the cabinets since we were putting back in the same tile. He stopped and we all agreed that's what we would do. He left to go get retooled and returned the next day to get started on the floor. No change order paperwork was presented to us with the new price as we were now going from 64 square feet to 18 square feet and no removal of cabinets or toilet since those tiles would not need to be changed. According to their contract it states that any change to the job needs to have change order and re signed by all. Anyways when he brought us in to look at the completed job before he left. We were horrified at the job he did. He also stated he was going to take only $300 dollars of the job. Which was just ridiculous as we had already given them $2812.00 down which was non refundable and they wanted us to give them another $2500.00 at the completion of the job. Number one the job was cut way more then in half of the work that was going to be done. Number two the job that was done was terrible and not completed. He stated that the damage from him removing the backsplash to the walls was there when he started and that he didn't do it. He blamed our previous contractor from 10 years earlier which was a lie. So now I'm going to have to redo all work that he did again and repair the damage that was done to our walls. read more