I recently requested several quotes for the installation of a new pool motor, and out of the four…read morecompanies I contacted, Brett was the first person to call me back. That alone already set him apart. After speaking with me and learning that I'm selling my deceased Aunts house and simply looking for the most cost-effective option, Brett actually recommended that I purchase a motor myself and even sent me the Amazon link. He knew right away that he probably wouldn't be getting the job. I'm also quite a distance away, and if Brett had done the work, he would have installed a higher-quality motor and done it the right way. But this review isn't about getting the job--it's about integrity and customer service. Brett took the time to help, educate, and point me in the right direction even though he knew there was no business in it for him. That kind of honesty and willingness to help is rare these days. I only wish Murdoch Pool Service was closer to me in Escondido because I would absolutely use them for my own pool service. Thank you, Brett, for taking the time to help and for showing what real customer service looks like!

I've been using Murdock pools for pool maintenance. I highly recommend them. the owner is very…read morekind and will help answer and your questions and needs. they've done an amazing job keeping ip my pool. If there's any service need outside of the weekly visit they're happy to help. Their cost is very reasonable as well.

Had alge problem that couldn't cure. Called Jonathan and he came out and took care of problem for…read moreus. Very good communication and would recommend his service for your needs.

Very professional, they have been keeping my pool clean for years. Jonny has great communicationread more

Justin and his team have been great. Very communicative and highly reliable. We are happy with the…read moreservice.

Justin is a SUPER NICE GUY and a very straight shooter.... He was knowledgeable, helpful, and…read morehelped me with my problem (to no benefit to him as he didn't service my area) in a quick phone call... 5 Stars!!!

I was texting with Ron who had sent me a picture of a dollar bill that he found in my filter,…read moreasking "is this how you tip me? :-)" It made me smile and I realized I have been using these guys for a year or so and it's time to help their business with a great review. They have been awesome! For several reasons. First off, the pool is sparkling, every time and they go above and beyond to keep it that way. Fundamentally, this is the most important part. I don't think a pool guy should be in business if they can't get that part right. Panda Bear Pool Care nails it every time. Second, they are just amazing people, through and through. Genuinely nice to see them and talk to them, but most of the time, they are like pool-cleaning ninjas - in and out before you even know they were there. They also add their own unique sense of humor to it all and frankly, they just brighten up my day when they do. Their communication regarding pool needs is always spot-on and timely. I would highly recommend Ron and Heather. Amazing team with amazing service. Thanks, guys!

Frequent increases in pricing, with simultaneous decrease in professionalism and quality…read more -Filters are not being cleaned thoroughly, or at all, even though we're billed for filter cleaning. -Somehow end up paying close to $200/month, though we still have to buy our own chlorine tabs. -Proper/essential chemicals not being applied, or are being shorted from pool. New pool company notified that we were missing a bunch of chems, and are surprised that the pool isn't green yet. How is this possible if I am paying all this money for chems? -Constantly being told we owe X amount from other invoices, or late fees even though we've already paid, or received the invoice late. How are you going to charge us a late fee when you don't send us the bill on time? -Makes a huge mess in the back when "cleaning" anything out. Piles of leaves, dirt, you name it. But at least the pool is clean, right? -No longer offers winter cleaning schedule pricing (ie: Instead off $100/month for a once a week service, changing it to $50/month for a bi-weekly service). Paying for full service that is not needed during the winter. All of these prices are constantly shoved down your face in the name of "quality" and for the "sake of our health". Nothing but a sob story to pull at your heart strings, and keep you from noticing their cut corners. Also if you're WFH, or a retired induvial staying at home, be prepared to have them argue with each other and bring up their personal issues out loud whilst "cleaning" your pool. Hopefully your neighbors don't mind the yelling! After informing them that their services are no longer needed, we're met with no response. Should tell you all you need to know, and that they don't care. Thanks a lot, Ron! Given that you like to handle things "Mano-Y-Mano" style (Per the arguments I overhear out back), I'm sure you'll be a little upset over this review. But I'd highly advise against anything, should you blow a fuse. Best of luck to those who hire this company!

Dustin does an amazing job cleaning and maintaining my pool. He is prompt in his service, a great…read morecommunicator, and shows up around the same time every week. If you are looking for a reliable pool service, Pearce Pools is the way to go!

I've been searching for a reliable and knowledgeable pool technician for months and went through a…read morecouple of different companies before finding Pearce Pools. Dustin at Pearce Pools went beyond my expectations and finally put an end to the frustration. He was professional, thorough, and clearly knew exactly what he was doing. My pool is now looking great, and it's such a relief to have someone I can trust taking care of it. The difference in quality and attention to detail was noticeable right away. If you're tired of guessing and want your pool done right, I highly recommend Pearce Pools!

Here is why you hire Pool Scrubs:…read more I got a call from my tenant on Tuesday letting me know that a hose was left in the pool while she was at work and it flooded the street below and the neighbors had to come over to shut off the main water valve. Whoops? The instant thought was that the pool company came over, cleaned the pool, filled the pool, and forgot to turn off the water... a rational thought, right? Well, yes, it is. The fact of the matter is that while rational, it's the furthest thing from the truth and Pool Scrubs has receipts! Yes, I do like to see the "we cleaned your pool today" email that comes with a picture attached but never did I think that it would be used to solve a mystery. You see, that picture that was timestamped showed exactly when Pool Scrubs (Justin) was there and that they were not the culprit that caused the great flood of 2024. It showed when they were there, that there was no hose in the pool, and that it was certainly someone else deserving of the blame. Thanks to you Justin and Christine for helping me to piece this all together... you do awesome biz for your customers!

In answer to Pool Scrubs review response- Eucalyptus…read more"Grove"? Running the pump only 2-3 hours daily? Constant complaints about the new vacuum not cleaning the steps that you did not recommend? Air B&B hosting? Only 8 years of service, and Jeff last serviced our pool in 2017, eight years ago? Discontinued my service professionally? You must be thinking of another customer, because NONE of that applies to me. There's a SINGLE eucalyptus tree beyond my back fence owned by the neighbor, that's been there since long before I even bought the house, or hired Jeff - and has been majorly trimmed by its owner, most recently in October. The last time I only ran the pump 3 hours a day was shortly after Jeff started servicing the pool many years ago (during whose tenure it was always beautiful). Granted he asked me to increase it to 4 in the winter and 6 in the summer, which I did, but it was always beautiful the whole time. I assumed the length of time changes had to do with the chemical test results. I've been running the pump 8am-3:45 or 4:00, as my electric bill proves, ever since I was asked to increase it to 8 hours after Jeff stopped coming. Which you've verified many times. I don't understand your failure to believe it runs 7.75 hours daily year-round especially since you've verified it yourself many times. Most recently just a few months ago your tech actually unlocked (using the gates code), opened, and walked into my garage without my permission to check it (and while I was home! Why wouldnt he knock on my door?! What if my pets had been loose in there??!!! What if I had been fumigating? Tons of reasons that was FAR from okay. My caregiver thought he was a burglar.) Every single time you've checked it's been set to 7.75 or 8 hours. The clock time gets out of sync with the actual time due to power outages occasionally (hence 3:45 instead of 4:00-when rates shoot skyward) but it has been set to run at Least 7.75 hours ever since I was first asked to increase it to 8 hours. The new vacuum was literally the exact same model as the old one, which was in fact the one Jeff recommended and installed when he reopened the pool all those years ago and worked well the whole time he did the pool. I wish I had tried to repair it before getting the new one though, would've saved me $$. The repeated steps complaint was because they were always filthy, I really didn't care whether your guy or the vacuum cleaned them I just didn't like how they always had algae on them. Now I'm told that algae is why the plaster is so badly chipped on the stairs, so apparently it was a very valid complaint (that yes, I did make every few weeks, because it never got addressed). It obviously wasn't often enough to get anything done about it though. And I have never been an Air B&B Host. Where on earth would you get that idea? The condition of my pool would've been too embarrassing to rent out the house anyway, lol. You call the way you discontinued my service professional? After all these years with you, an hour after charging my account/leaving my place, (leaving algae on the steps and wall as usual, and refusing to clean my filter as you had previously agreed to during that visit) I got a text that my pool was "too difficult" for you to maintain and you wouldn't be back. Literally no notice at all, no instructions for me how to care for it nor notes about when things had last been done. I paid you timely every month without fail, even when you couldn't get my pool clean for months at a time and even the times you didn't show up, and emailed us pictures of other peoples pools as proof of service. Given that kind of customer loyalty, I think basic professionalism would've warranted giving notice (a month would've been nice, but at least two weeks) and maybe some notes to your [disabled] customer before stopping service. But apparently I have a much more demanding view of professionalism than you do.

I messaged them & they responded super quickly! What a blessing!! Sent me a phone number so that we…read morecould talk more in-depth about what I needed, which was awesome. It was an absolute pleasure to speak with Michael!

The master geek pool service was phenomenal. They were professional, polite, kind, and amazingly…read moreefficient. They are now my go to Pool repair people.

The entire Master Geek Pool and Spa team have been incredible partners for us over the past two…read moreyears. We operate several Airbnb properties in the area with pools and spas, and having a reliable service team is absolutely critical. Master Geek has never disappointed. Their cleanings are consistently thorough, their support is incredibly responsive, and their repair work is always professional and done right. There have been multiple situations where they stepped in quickly and saved us during tight guest turnarounds. Before finding them we went through several other pool services that were unreliable and frankly terrible. Since switching to Master Geek, everything has been smooth and dependable. If you need a pool and spa team that shows up, communicates well, and takes pride in their work, I could not recommend them more highly. They have been one of the best service partners we have for our properties.