Excellent service. Quick repair and reasonable price. Will definitely go back when needed.read more

I've taken many vehicles to Rob at the mechanic's shop. Always treated me well. An honest and great…read moreguy to work with. They do excellent work and are very thorough.

I got rear-ended and it crushed in the rear bumper and tail light. Something happened to my…read morealignment during the accadent. During repairs the bumper was never replaced only the cover and tail light. Regarding the alignment I now need they said the shop beside them can do it. I agreed only under the condition insurance would pay for it. Turns out insurance wil not cover it but they went ahead and sent my vehicle over anyways and now claim that I'm required to pay them. Charlies is a chop shop style body shop and I am extremely disappointed in their quality of work and business. They only replace what you can see and not the actual problems. They half ass everything and do not own up for their mistakes. Now I owe another shop because they did not wait to hear back from the insurance company. Yeah they'll get you in fast but believe me you will not be happy when you find out you waisted your money on this company.

I had a piece that needed painted for my car. It required extensive sanding and priming with a…read morespecial sealer before it could be painted. The sanding was not done completely, NO primer was applied to the fender and consequently, the paint never stayed on. It was flaking off within 6 days. I called the guy because it also was not installed correctly on my car and he stated, "oh I'd have to charge you to reinstall the fender!" I could have done a better job with spray cans than they did!

The owner is very honest and reliable. Service is always thorough and I never second guess or leave…read morewondering if they were trying to pull a fast one over on me. Unfortunately we have had that situation at other shops before. Whether it's an alignment, detail, frame issue, re paint or other issue they always complete the work in a timely manner. The service here is top tier and something to be proud of. I value this shop and the knowledge the individuals working there have. Price is affordable and convenient. Highly recommend

We recently had debris hit the left frontend and hood of our Lexus RX350 while on the freeway. I…read morespoke with out Insurance agent and he suggested taking the car to any near by shop for an estimate. We received one for 6400$. When I informed our agent he referred us to an insurance estimator in Pataskala, Their price was 3600$. When I spoke to the Agent again, I wanted to get an additional estimate. He referred me to Pagani's in Downtown Newark. The Pagani brothers who own and manage the shop looked at the car, came out with a cleaner and removed EVERY SINGLE mark from the Headlight, frontend, hood and the protective clear cover on the nose. EVERYTHING!! It saved us our deductible and whatever increase in our insurance rate we surely would have incurred. Two different Auto shops wanted to charge us those outrageous prices for nothing more than elbow grease. The Pagani brothers refuse to except any money from us...... A Honest Auto Repair shop Jack V

Dent man Dan fixed 26 hail dents on my F150 yesterday and did a phenomenal job. Dents are…read morecompletely gone and the cost was VERY reasonable. He's also the nicest guy you'll ever meet. I can't say enough about how pleasant the experience was.

Dent Man Dan did an absolutely amazing job on my wife's car in removing a quarter panel dent. From…read morestart to finish the experience was awesome. Dan was flexible with our schedules and came to us. We had also had a major collision repair company look at the dent and they wanted significantly more to repair the dent than Dan and his assistant did. Dan was also quick, only taking an hour to complete the job. Honestly, if you have a dent or ding and you aren't discussing it with Dan, you are doing yourself and your pocketbook a disservice.

I had a run in with our Jeep and the garage door... after lots of research on BBB and here, I…read moredecided to call Phil's. They got me in for an estimate right away, had parts ordered and were ready to complete repairs a couple days later. The repairs took less than an hour, we're reasonably priced (he even buffed out some other scratches free!) and ultimately, you'd never know I lost the battle against the garage! Our Jeep looks good as new!

Before you decide not to read this because its so long, I'll get to the point here, this is now my…read morego to place for repairs. Period. Best way to describe my experience at Phil's today is with following example. Car shops in Columbus are like going to the hospital, the places are neat clean, with waiting rooms even popcorn machines and soda fountains. Before they do any actual physical work they always have to do some kind of "diagnostics test" and that is $100 up front before they even open their tool box. Then comes the long wait with a list of other things they think need to be done. OK, that said, I broke my drivers side car seat. I went to a local junk yard and got one out of a wreck. I asked the guy who took it out if he was interested in making a few extra bucks by installing it for me after hours. He said Yes, I said Ok and he never showed up. I then called the usual "big box" repair shops and they said they couldn't put in any after market products. I called the junk yard back and they suggested Phil's Collision in Galena. The seat had fallen completely backwards so I knew driving it up there from near Polaris was not going to be fun so before I did I called Phil's and asked if they could do it for the same price as the guy at the junk yard. Without hesitation he said he should be able to. I felt a little uneasy at the "should be able to" thinking, nuts it could be a lot more. This morning, I loaded the new seat into the back seat to help keep my front seat from becoming another back seat and headed for Galena. Now I come from a very small town in NW Ohio and spent more hours than I can remember in small repair shops so when I pulled up to Phil's I felt very much at home. Phil came out, took the keys, told me I could either walk on the nearby nature trail or sit in his office. Being exhausted from trying to load the seat into the car plus the agonizing drive up there I decided on the latter option. It didn't take long at all and when he came in he said, "How does......$ sound to you." I did a double take. I said, "I agreed to pay $X and thats certainly worth it to me' and he said, "No,$X is fine." He then said he'd dispose of the old seat. As I was driving home I knew I was relieved the job was done and I had saved some money, but there was a feeling/thought I just couldn't shake. It finally dawned on me, it wasn't the fact the job was done or I'd saved money it was sort of a realization that for the first time in a very long time, I'd just done business with honest man.

This place is hidden gem! I bought a brand new 2021 suburban and within a month some dogs scratched…read morethe heck out of the side when picking my child up at a friends house. Don's was recommended by our dealer and they were on it! The drop off process was super easy and secure and they were quick at getting it in. It came out looking amazing and with only one small line that was deeper than the rest, you can't tell anything happened. I was blown away at their service. The best part- the cost! I always say I'll review, but time get a away from me and I wind up forgetting. This time I wanted to make sure I shared my experience, because I've heard so many scary stories from friends on repair shops. This one is awesome!

From the owner: Automotive Collision, Paint, and Repair Routine Vehicle…read moreMaintanence