Absolutely unacceptable experience with Eastbend. Our warranty company initially sent them out to…read moreinspect out our ac unit, and they claimed there were multiple leaks and beyond repair. With guest coming to stay at our home we reached out to a friend who charge the unit and got back running with no issues. The warranty company requested better documentation and photos to support Eastbend diagnose. Eastbend came back out and suddenly, their entire story changed- they then claimed the unit was "fine" and did not need any repairs. So which is it? Beyond repairs or perfectly fine? this level of inconstancy is very unprofessional and raises serious concerns about the accuracy and honesty of their assessments. Based on my experience, we would strongly advise other to avoid using Eastbend. We have zero confidence in their evaluation and would not use them again under any circumstances.

East Bend has the most impressive technicians with a wealth of knowledge and extremely personable!…read moreCalled on a Friday afternoon about no air conditioning and the team was here by Monday 10am and problem was resolved in less then 5 mins! We would highly recommend East Bend!! Thanks guys!

I used Marshall for a number of years and they helped me maintain my unit that came with the house…read more They are competent with their maintenance. The last time they performed maintenance, they charged my card more than the invoice. I spoke with the owner and he acknowledged this error but instead of just returning the overcharge, I had to chase him down for over a month until he finally dropped off a check for the overcharge. This caused a lack of trust and I am moving on to another company because of this.

He was unable to get to me in an emergency, but found the right competitor of his to make sure my…read moreemergency got handled! Could not have done it without him! Air handler condensation pump went out six hours before the closing of our house and three hours before the final walk-through.

What an awesome company with awesome techs to work with on every issue that arises. Danny has a…read morecompany wide work ethic that we don't see anymore. Quick response and professional service. I can't say enough about this company, hands down top notch service.

One of my AC units broke on a holiday weekend. Dave came out within a few hours of calling and…read morefixed it - was very quick and thorough, explained everything he was replacing, told me the parts to keep an eye on (very old unit), and got it working in no time. Will definitely use them again!

Colt's installed a new hvac system for us. We couldn't possibly be happier. They were patient and…read moreknowledgeable with our myriad of questions. They bent over backward to satisfy our very high standards. I highly recommend them.

Professional, courteous, and prompt. I had an issue with my…read moreA/C unit not working a few weeks ago. I called first thing in morning, and by 11am, they had already dispatched a technician. David was great. It ended up being an electrical issue, but David went above and beyond to help. Within 45minutes, he had my A/C operational again. I would highly recommend.

On 04/22/2026, I contacted QRC HVAC and Refrigeration to repair a reach-in freezer at my business…read more At the time, I did not disclose that I suspected the issue was the control board because I understood I would still need to pay for a professional diagnosis. I was informed their service charges were a $100 truck fee and $130 per hour with a two-hour minimum. Based on the nature of the repair, I believed a properly trained technician should have been able to diagnose and repair the issue within that timeframe. Google search also supports this. The technician spent approximately two hours diagnosing the freezer and an additional hour sitting in his vehicle smoking, which I was still billed for according to the invoice. At the end of the visit, nothing had been repaired, the freezer was not reassembled properly, and the fan was now making noise that it had not made previously. Before leaving, the technician asked me to sign his tablet simply acknowledging that he had arrived on-site. He stated that the company would contact me later with the diagnosis and repair estimate. On 04/29/2026, I received a call from Tom, who advised me "not to be alarmed" but explained that he had sent an estimate recommending replacement of the freezer instead of repair due to the projected repair cost. I informed him that after my experience with the service visit, I would not be using their company again, especially after being billed for time while the technician sat in his vehicle smoking. Tom stated he would pass my concerns along to the appropriate person. Approximately 20 minutes later, I received a call from Ashley, who assured me I would not be charged for the hour during which the technician was sitting in his vehicle. I also explained my concerns regarding the freezer not being reassembled correctly, the new fan noise, and the excessive replacement quote. The replacement estimate provided by QRC was $4,974 for a freezer that I found available elsewhere for $1,819 with free delivery. This represents a difference of over $3,100 for delivery, setup, and removal of the old unit, which I found unreasonable. Ashley stated she would investigate the matter further and call me back. Approximately 36 minutes later, she informed me that the company would issue a full refund and would send someone back out on Monday to properly reassemble the freezer and determine why the fan was now making noise. However, two employees arrived the following day appearing frustrated that they had been sent out and claiming they did not know why they were there. Their visit did not inspire confidence in the company's professionalism or communication. The reason I am now writing this review is because it has been over three weeks, and I still have not received the refund that was promised by Ashley after she spoke with her supervisor. At this point, I feel it is important to share my experience so that others can make an informed decision before choosing to use this company. Additionally, the repair estimate itself appeared significantly inflated. The repair should reasonably take one to two hours from diagnosis to installation and programming of the replacement control board. Instead, the estimate included seven labor hours, two truck fees, and heavily marked-up parts pricing. The control board was listed at $639 plus a $50 delivery fee, despite the fact that I was able to purchase the same part myself for $54 with free next-day delivery. Their estimate also included a $48 wiring kit, although the replacement board I purchased already included everything necessary for installation. It is important to note that the control board and all wiring connections are clearly labeled by the manufacturer, making installation straightforward for a qualified technician. Had the company honored the refund they promised, I likely would not have felt the need to publicly share this experience. I will be providing supporting photos and documentation so others can review the information themselves and make their own informed decision regarding whether to use this company. If the refund is not received within month of the charge, I intend to dispute the charges through my credit card company. And then will leave additional reviews like this one. Please feel free to share with the company and maybe they can learn from it.

QRC replaced our old, outdated system in only a couple of hours and arranged a payment plan for us…read morethat has made all the difference in our physical comfort and mental peace of mind. Our power bills have been cut by over 65%- a huge blessing as we have saved hundreds of dollars in only a few months even with the new payment and I would recommend them to anyone considering replacing their system! It feels good knowing we are helping support one of our local businesses, too. Overall, this has been an excellent decision for our family.

After recently buying a house in the area my heat went out before we could move in. I called KM…read moremechanical on a Friday morning none the less and they were willing to have a technician out later that day! Moving from a big city I know this is an impossible task, as its usually 2-3 days wait. Not here, KM was excellent. Matt the technician was very professional and knowledgeable performing the heating tune up and getting the fan problem solved and fixed same day. Everyone I talked to that day was friendly, nice and very helpful. I will definitely be using them again in the future!

Being a fellow HVAC professional for 40 years you get to know the difference between those with…read moreintegrity and quality from those doing - just enough to get by. Having to replace all my crawlspace duct work and my 2 Ton Heat Pump unit was too big for me to handle alone. Meeting KM's staff for the first time exceeded all expectations as they provided an honest and reliable recommendations and even assisted in a special request for a cold climate unit. The installation was top notch and I know this unit will last for a long time. I have walked in their shoes, working in muddy bug infested crawlspaces and hot sweltering attics day in and out without getting a trophy or pat on the back. If your looking for an HVAC or Electrical contractor who will provide you a fair price and honest service your in the right place. Likely why they were hard to find only by word of mouth. As with any business these days you won't please everyone, especially those that cry victim without cause. Jason, Matt, JT and Brody did Mr. Moore proud as I appreciated their kindness and can do attitude. Great job and team effort!

Brawley Mechanical replaced a 20-yr old heating and air conditioning system in our home in…read moreAdvance/Bermuda Run. We first got estimates from 3 companies and for different brands. Brawley's estimate was by far the easiest to understand and their prices were very competitive. They were honest in their recommendations and didn't try to upsell us. Once we made a decision they acted very quickly. They got here when they said they would. They were professional, respectful, and did an outstanding job! We are completely satisfied and highly recommend them!

Sam recently installed new HVAC systems in our home. We had all AC and heat pump/furnace units…read morereplaced. After doing much research and getting quotes from 5 other businesses Sam was the most reasonable and fair for our needs. Other companies offered all the "bells and whistles"10 yr warranties but honestly if you are installing new efficient units you should not need to pay for warranty on units that in all probability won't breakdown within 10 years. Sam was prompt at answering our questions and worked with us to get us the right systems for our home. He installed everything in 2 days and was very neat and respectful of our home and property. The county inspector even commented on what a clean and neat install he did. The big name companies are not always the best to go with as far as bang for your buck. We highly recommend Sam Brawley for your HVAC needs. We live in Clemmons NC.

An Honest technician is hard to come by. He was fast and fixed the issue where another company…read morequoted thousands for a new unit when it didn't need to be replaced.