First off the two guys that came to install the outdoor unit just pulled there vehicle right into a…read morefreshly sewed yard. after getting them out of the yard and mud they went down and pulled in the second drive way and pulled right back into the yard again instead of staying in the driveways. Bad service right from the start. had the move again and they were extremely rude after that because of using hand trucks 5 feet further I guess. the install it and left without a word. the unit did not work. 3 days later they finally came back and hooked up a harness the installation guys failed to connect. now it is constantly froze and want work. 1st call it took till the next day to get a call back. then 3 days for someone to come out. 2nd call it was two weeks later a return call and two days for someone to come out after that. unit still freezing up. unit is a lemon and doesn't work. now a third call due to unit froze and not working. got a call from a very loud and disrespectful lady. and they are coming out 2 days later. did receive a call from David the manager and he talked to me as I was a stupid kid or something. saying things that were not true. you know the narcissist peeps way. terrible company, poor work, non professional staff and want ensure they products work nor stand behind them. just give you the run around I guess until you go somewhere else cause they already have there money. wish there where some negative stars to give them. please stay clear of this business. they will rip you off.

Taylor completed work including replacing electrical outlets, hanging two light fixtures, and…read morefixing an electrical problem. He was prompt, pleasant and a joy to have in my home.

Brawley Mechanical replaced a 20-yr old heating and air conditioning system in our home in…read moreAdvance/Bermuda Run. We first got estimates from 3 companies and for different brands. Brawley's estimate was by far the easiest to understand and their prices were very competitive. They were honest in their recommendations and didn't try to upsell us. Once we made a decision they acted very quickly. They got here when they said they would. They were professional, respectful, and did an outstanding job! We are completely satisfied and highly recommend them!

Sam recently installed new HVAC systems in our home. We had all AC and heat pump/furnace units…read morereplaced. After doing much research and getting quotes from 5 other businesses Sam was the most reasonable and fair for our needs. Other companies offered all the "bells and whistles"10 yr warranties but honestly if you are installing new efficient units you should not need to pay for warranty on units that in all probability won't breakdown within 10 years. Sam was prompt at answering our questions and worked with us to get us the right systems for our home. He installed everything in 2 days and was very neat and respectful of our home and property. The county inspector even commented on what a clean and neat install he did. The big name companies are not always the best to go with as far as bang for your buck. We highly recommend Sam Brawley for your HVAC needs. We live in Clemmons NC.

I called B & I because I was having problems with my AC unit in this heat wave! The office staff…read morewas very helpful in getting Christian the tech to come out and take a look! Christian was very professional and helpful, explained my unit had a freeon leak and was fixed ASAP! Now the house is cooling down nicely and Im very satisfied! Thank you Fred for a great team! 5 Stars

Called them yesterday to get service on our heating unit. Very polite and courteous lady answered…read morethe phone (Deb). I explain to her that I was in a different city and asked her if there's anyway she could send somebody out to look at our unit. I told her I wasn't home and i wouldn't be home until later. She said yes I can and asked the address. Later a service man called me and said he was at my house . He was pretty sure whar part it needed and gave me all the info. I told him to yes go ahead and order it . Today I got a phone call ,part was in and they would be out to fix it ! It was fixed in 30 minutes! Fantastic service , we will use this company from now on. Thank you Fred and staff. What company does this anymore? A+

Great and professional, were not the cheapest but did quality work in a timely manner…read more Communicated throughout the process

When our heater went out early in the morning, I searched and found Blown Away HVAC..I called and…read moretalked with the owner, told him my issue and was surprised how quickly he came out and done his assessment on my unit. His quote and price was much lower than other services. Appreciated him walking me through the process and answering all my questions. Definitely took customer service to the next level, plus he was very personable. I will be using Blown Away HVAC upon future services.

Great experience start to finish! Called for an estimate on a total rewire + upgrades and Tim came…read moreover, we discussed what I was looking for and did a brief but thorough inspection of the current electrical system. Received a detailed estimate by email along with a few additional recommendations on how to make future upgrades easier (adding a sub panel in the garage instead of just running a 220v outlet from the main panel). The job itself went smoothly... Tim, Gary, and Bailey seem to work well together and set realistic expectations and timeframes. They were accommodating to changes along the way, and were willing to share ideas and suggestions when asked. Workmanship seems neat and professional, communication throughout the project was great, they finished ahead of schedule and on target as far as their quoted price. I got estimates from several electricians in the area before finding Kolpin Electric and was blown away at how eager several of them were to cut corners and take shortcuts despite being told that money wasn't a primary concern... Kolpin wasn't the cheapest nor the most expensive quote, which I guess is the sweet spot you want to be in. 1 week after completion I'm thrilled with the job they did, and while I don't think I'll have many reasons to call them back to do more work at this house, I'm glad to have Tim's number handy just in case and certainly if I ever have need for an electrician in the future for another project or to refer to friends/family/clients! Thanks again guys!

Tim and the gentlemen who came out to install our floodlights were so great! Communication was…read moregreat, and they came when they were supposed to. They even came back out the next day to make a minor change to the lights. We would highly recommend Tim and his crew and look forward to doing business with them in the future!

They fixed my furnace when teo other companies could not. Came on the weekend. Personable and…read moredidn't BS me. That was a welcomed. Highly recommend.

Air Force One sold me a whole new set up installed it at a lower price than what one guy was going…read moreto charge for just the outside unit I highly recommend these people they care and if you have any questions or problems you just call them and they're right there and very reasonable rates not trying to take advantage of anyone during this pandemic like most of them are thank you again Air Force 1. I didn't fully understand heat pumps but now I do Air Force 1 explain it all answered all my questions if I ever need another one or need a heating and air condition man it will be Air Force One as long as I put up with me.

Nice to have folks who knew our heating/cooling system (bosch split system) that could fix the real…read moreissue and actually do a proper diagnosis & repair. Tod, Matt and a 3rd gentleman whose name I don't recall were quick and new what to do.

I moved to the area two years ago and have been using Hickory Heating and Air. Recently I was…read morehaving issues with my Mitsubishi mini split on the lower level of my three-level home. They sent a technician out to assess the problem. He told me the freon was leaking, it would cost me $500 to fill with freon and labor, and that I probably needed a new unit. They charge $100 per pound for freon. A friend of mine recommended a local heating and air conditioning company, with a great reputation and reviews, he had been using for years. Their technician told me it was low on freon and suggested I fill it up and see what happens. He charged me less than $200, not $500, and it's working fine for now. They charged me $75 per pound for freon. I had both companies give me estimates to replace my Mitsubishi unit if I need to replace it. Hickory Heating and Air gave me an estimate for $9800. The other company, for the same exact Mitsubishi unit, gave me an estimate of $7500. Same exact unit, same warranty, same everything. A difference in price of 5-10% is normal with getting estimates and can be expected. A difference of 30% is excessive and gouging the customer. Needless to say, I won't be using Hickory Heating and Air again. I would suggest getting several estimates before dealing with Hickory Heating and Air.

Rusty is AWESOME!!! I would highly recommend him. He installed a new heat pump in our home. He…read morestayed until he was sure everything was working properly. The Breedens

I have had lots of experiences with all sorts of HVAC installers/maintenance crews whether i am…read morehaving to "supervise" them on a job-site and tell them what needs to be done or where it needs to be done. Or simply hiring them for my personal home, working on my personal equipment. Most of them either cancel on you at the last minute or i have had several chose to not show up and not tell us they are no longer coming by to do the job. That is why it is SUCH an incredible relief to have found someone like Rusty here at Caywood comfort. I learned about Rusty through a couple of friends who said they guarantee that i will like him and the work he does. So i thought to myself i really have nothing to lose i'll give him a call and just ask him a few questions and go from there. Well after 5 minutes on the phone with him i could tell he was significantly more knowledgeable than every other HVAC technician i had dealt with previously. Not only that but Rusty was very kind and easy to speak with. So i got him to do my estimate for atypical routine cleaning and he was very reasonably priced. He told me things about my unit that i never knew! Well i was so impressed with his attitude, demeanor and professionalism that i got him to come back and do an install for me. Again Rusty was on time, he had all of his own tools and was very meticulous about how the wires were ran and double and triple checked all of his work to make sure everything would last for a long time. Now he's doing some electrician work for one of my friends. And my friend is so incredibly thankful for my recommendation to use Rusty at Caywood comfort. Because they know that if i recommend a person to do work then they must be pretty good because i am very particular about who i let work on my items and who i let on my property. 10/10 would recommend Rusty. Believe me you will not regret it. Thank you Rusty for all you have done for me and my family. You have shown me that there are workers out there who still do take pride in their work and what they do. ~JOHN~