I had been going to Blow for four years to get my hair done and had been a loyal customer until my experience last week. On the 14th of April 2016, I returned to their Richmond Street branch the day before I was to graduate and asked the colourist for the same colour that I always get. She showed me the colours, which looked similar to what I had always gotten, and continued to put them in my hair.
When she washed my hair and took off the towel I commented that my hair looked quite red, which never usually happened. I mentioned this again once my hair was dry, to which she responded that it was just the lighting in the salon and that in the daylight it would be my usual colour. She said that many customers say this, but it was simply the lighting in the salon. Within a few days, after washing my hair 3 times, I noticed that the colour was still a red-ish colour. I rang Blow and said that I felt that the wrong colour had been put in my hair. I spoke to the manager in the Leeson street branch and she looked at my file and commented that a 'Luminol' (probably incorrect term) had been put in my hair and that she wondered why this happened as my previous application had been a different product and colour. They invited me back to have my hair fixed complementary. When I arrived and had a consultation, I showed my stylist a picture of my hair taken the day after I had gotten it coloured six months previously. He commented that the colour I not had in was completely different. He set about explaining how they could fix it so that it would be the original colour that I had requested. I was told that in order to fix my hair, which had already cost me €100, I would have to pay an additional €70. I said I would pay the €70 but felt that it was very bad customer service as the colour I had requested had not been put into my hair originally, and so I was paying for a mistake made by the salon. I was visibly upset, and went to the bathroom. When I returned, my stylist told me they did not have the time to fix my hair that evening and as I was upset, he would contact me on Saturday regarding fixing my hair free of charge. I said that it was fine and I would go elsewhere to get it fixed, but he insisted and took my number. I did not hear from the salon on Saturday. On Sunday morning I rang to speak to the owner who was not present, and instead spoke to the manager at length. I asked specifically why the colour I asked for was not put in my hair, to which she responded that it was not on file, I questioned why it was not kept on file, and she could not answer. It was untrue that it was not on my file as in my initial phone call to her she could tell me that it was Roberto who had put my colour in 6 months previously (August 2015). Again, I was upset on the phone and she promised to get the owner to contact me the following morning from between 8-10am. I did not receive a phone call from anyone in the salon.
I have never left a review before but felt that I was so unfairly treated that I had an obligation to other customers to make them aware of my treatment. My advice to customers would be that there are some excellent salons in Dublin (Alan Keville's Hair Salon, Anne Street; Dylan Bradshaw, South William Street; Toni & Guy, Clarendon Street) which they should go to before they consider any of the Blow branches. As a loyal customer of four years, I was left upset by my treatment by the staff and had to go to another salon to rectify the red colour that I was left with in my hair (which is brown). read more