We've been taking our dogs to Dr Shepard for many years. You can tell he truly cares about them…read more The dogs don't even mind going to the vet. His staff is very nice also.

The staff are cruel. My cats had lily poisoning and needed monitoring after their emergency ER…read morevisit, and I had just gotten out of the ER that same night. When I reached out to this place at the recommendation of the vet ER, the staff did not answer the phone until call number TWELVE. They ended up requesting I come inside to talk and the tech at the desk brought in the other tech and as I tried explaining my situation, the tech kept interrupting to speak over me or "explain" what I was saying to the other tech incorrectly. Then, when I apologized for my abruptness since I had just gotten out of the ER myself and had an hour of sleep, they LAUGHED IN MY FACE. As I continued to try to explain my situation they literally had no idea what I was referring to, they were unfamiliar with networks, emergency services, or even our cats after the ER faxed them the info. They KEPT laughing at me when I asked if they knew any other vet we could see if they were unwilling to help. These people are HEARTLESS AND CRUEL. do NOT go here!

I've been going to DUCK HOLLOW ANIMAL HOSPITAL for over 35 years. It's a shame Dr.Tummons 5 star…read morerating is pulled down 1 star because he's unable to take anymore patients.. Dr.Tummons is the BEST around. 1 doctor can only do so much. And he treats everyone of his patients with time & respect. I feel so BLESSED I found Dr.Tummons over 35 years ago & I've had the BEST CARE for everyone of my furbabies. He's always there to help.

Not accepting new patients. Obviously a good vet, but you can't go there unless you already do....read more

Amazingly kind, compassionate and knowledgeable people! They are upfront about cost and care of…read moreyour pets. I had a follow up with the normal clinic and they are just as wonderful. They took such good care of my dog that I changed vets to make them our primary.

I took my 8-year old dog there. They did a blood test and it came back positive but the doctor…read moresaid she had a bad back and sent her home with pain medicine. I trusted the doctor but my dog died a week later. All they had to do was give her the antibiotic. It was totally preventable. I shouldn't have trusted the doctor. This has to be the worst service and care I've ever seen by a Vet. Awful, just awful. Look things up on the internet before going there. It will give you better treatment than this "hospital".

I was very pleased with the service. Very friendly and really care about your pets.. My boys looked…read moreso good when I picked them up.. I highly recommend.

Not impressed with grooming capabilities. Simple groom was not achieved. Pricing I was quoted was…read morenot the same as charged, and as they had our debit card for payment I was told I couldn't take any of my dogs they were held ransom until payment was made in full. You had the card and if there is that much distrust there's a huge issue! Not professional at all. Dog grooming was half done. Dogs were very touchy when we got them home. Bald spots. Huge waste of $$ and as they've offered to redo them I don't have time to take off to have them try again. It was a simple groom the first time.

What a rip-off... hidden fees... beware of this business…read more I would NEVER suggest anyone have their pet board here...very weird vibe.

Josh and his staff always take such great care of our dog while we are away. We feel very confident…read morein his care and will continue to do business with him in the future

Leah does a great job caring for my pups. They always have a great time staying with her.read more

Leah has been great with Kai! The updates, pictures, and professionalism were all top notch.read more

They are out of business. When they were operating, they…read morewere wonderful . We had them visit multiple times and were excellent.

I made an appointment via the app a week in advance. I received numerous text and email…read moreconfirmations but the appointment was canceled at the last minute because they merged with another group and don't use the old app anymore. No one answered calls or emails. Made a new appointment in the new app for several days later only to have the appointment canceled again. I took my cat to urgent care instead.

Over priced and unprofessional. STAY AWAY. Recently tried Ed for training my two 9 month old pups…read moreand worst experience I have had with a professional to date. Advertises military discount but was told I didn't qualify as only the military member can sign the contract and my husband is deployed, he finally honored after some discussion but asked to see orders and my dependent ID. Every appointment was late or rescheduled from their end. Not given clear direction on how to handle behavior problems with my dogs. They completely changed their plan for training after one session - I was verbally told I would be refunded for a partial session due to this and never was. Decided to terminated my contract early because of these issues and received a nasty email full of personal attacks including that he didn't think it was in my best interest to keep my dogs. As an added insult I was charged for extra gas and tolls. I have been a dog owner all my life and have had only positive experiences with other trainers, groomers and veterinarians. Reviews are turned off of his facebook business page which leads me to imagine that there are others with similar complaints. Update- 2 years later and Ed continues to edit his response with complete lies. Read to see what hes come up with this time, you'll get a good laugh. You can't take someone to court over 17 dollars and your discount isn't worth the paper it would take to print "false documents" What a clown.

Your response is funny to me as none of it is true. We had a 20 minute meeting and you promised you…read morewould be back the next day and you didn't show up for our scheduled appointment as usual. 4 training session should not cost anyone $3000. I've contacted you several times for a refund and you don't respond. You asked my vet to put my dog on medication that he should never been on! My Vet felt you had no idea what you were talking about because you wanted my dog tranquilized and he recommended that we find a different trainer. He was so kind and put that all in writing for me. We only switched dogs due to your recommendation after 2 training sessions and only saw you for 2 sessions with the new dog. I can only pray people do their research by asking vets and read reviews. I've been nice and waited for a refund but you seem to want to keep my money. That is not going to be the case! You left me no option but to take you to court.