Amazing , incredible loving care from everyone at Chartiers Animal Hospital…read more. They saved our first dog's eye a pug named Tank . And have given our french Bulldog the best care too. We highly recommend them !!!

I tried calling there number and the message itself is saying they are not accepting new clients …read more Now I know, this is just the way of things. Yet, I have a 15 year old, the humane society who has been his care for his entire time with me says they have no time to see him. So for myself and my dog it is about his last days and end of life.

Extremely, terrifyingly disorganized practice. With an extremely unprofessional owner. Avoid this…read morelocation. They don't allow you to come in for tech appointments (which is the cause of all of their issues). My dog has only been seen for arthritis and has been put on a routine of adequan injections twice weekly for four weeks. On one occasion, this clinic had given my dog the wrong service (gave him routine lab work when he was due for his Adequan injection, a twice weekly series for several weeks in a row). The owner blamed me, saying that When scheduling the appointment, I chose the wrong option. There is no option for the service my dog receives, nor is there an option for "other", only a long list of services he wasn't getting. The last option on the list is "lab work - other", which I selected as it seemed like the closest option possible. Instead of checking with my fiancé upon arrival, who took him for the appointment, or looking at his chart to see that he is "prescribed" a routine of coming twice weekly for a month for the same injection, they gave him the "lab work - other" which apparently to them is routine lab work... no questions about why I was asking for "lab work other", just took the blood and gave the dog back without another word. I noticed when I saw the receipt that should have been $30 but was instead $200. One would think that the tech and or vet would reach out as to why blood work was being taken or what they may be looking for, but no. When I called and eventually brought the dog back, a very hostile owner/vet came to my car to yell at me in a very intense manner. He said my fiancé lied about the events that happened (that no one asked him why he was there) and demanded I call him in front of him. So I did. My fiancé explained to the owner that the tech did not ask why the dog was there. An incredible weird sequence of events. I should have left the practice at this point, which I threatened to but decided to give another Dr. a chance. I saw a great female veterinarian a few months later looking into next steps for my dog's arthritis. She recommended a repeat of the same 4 week/ twice a week injunctions. We actually talked about my last experience and she said they would schedule all of the injections right then and there to avoid any confusion. I did that 2 weeks ago, brought my dog to the first two appointments and got the injection no problem. My fiancé took him for the third injection, no problem. My fiancé tried to take him today and was told that he "wasn't allowed" to bring the dog without my authorization. A new policy? Since the 4 days earlier he was there? Disorganized at best. Unprofessional at least. So, they called me repeatedly for 45 minutes but I was unable to answer my phone as I am on a business trip (the reason said fiancé is there). They had my dog inside but wouldn't give him back or the injection until they reached me. Finally after an hour, and my fiancé getting the dog back in the car after going inside the building, I saw the missed calls and spoke to an understandable furious fiancé. Baffled, I called and tried speaking to them to tell them to be told it's "in my chart" (apparently since today only) that only I can bring my dog for services. More likely, the owner heard somehow that he brought the dog and not myself and decided to be unprofessional and impose a new rule to be petty. What a nightmare! If you value your sanity and your animal's health, I highly recommend going to a more professional practice with empathetic and kind ownership.

They are kind, compassionate people. They were not my regular vet, but were so understanding and…read morekind that they probably will be now. The phone staff actually asked what was going on and checked if they could help us last minute, rather than rushing us off the phone. They give you options and don't push for unnecessary procedures. We'll definitely be back. Thank you A Step Up for helping when we were so upset and weren't sure if it was our dog's time to go to heaven.

Really great experience from beginning to end. Scheduling was a breeze, and drop off and pickup…read morewere both incredibly organized and well managed by the clinic team. The entire staff did a fantastic job of communicating policy and procedure and setting expectations every step of the way. Every available service was priced incredibly low with the entire procedure and additional labs coming in at less than 1/3 of our regular vet's cost for the surgery alone. I can't say enough good things about the experience at this clinic, I wish every veterinary office was as well run.

I called ahead to make an appointment for my cat's spay, and I had a confirmed appointment. When I…read morearrived, the receptionist told me that they could not take my cat because she needed to be there at 9:00 AM. I explained that I had specifically called and made an appointment, but the receptionist still said no. I was very disappointed because I made the effort to schedule an appointment and bring my cat there, only to be turned away when I arrived. The information about the required arrival time should have been clearly communicated when I made the appointment.

Best veterinary expert we've had in years. The staff and Dr. Moskes were extremely friendly and…read morethey took their time with my dog. The examination was complete and thorough. After only a few days of treatment with Dr Moskes my dog is already showing marked signs of improvement. Comparatively, we have spent almost 2 years with a different vet and no such luck. A good H&P is essential. We got that with Dr. Moskes and her staff. --JIM M

Awful experience, I felt like we were in a pressure sales environment instead of a animal hospital…read more To start, we sat for 40 minutes in a waiting room before the vet finally came in. The entire appointment took 2 hours for a routine prescription fill and blood work. The vet 'tried' to sell us a laser treatment, when we declined she sent the tech in to 'close' the deal. They insisted we sign papers and and it wasn't a contract. When we read the fine print it was a contract! Very pushy, rude, and unorganized... they will nickel and dime you for every little possible procedure. Do not go here!

I would highly recommend UrgentVet in McCandless to anyone. Appointment making and office turn…read morearound time were prompt. Staff were friendly and knowledgeable, and the office was very clean. I left the appointment knowing that my cat was taken care of and with a plan for continuum of care. The office shares appointment outcomes and results with both you and your vet.

Although my kitty was NOT cooperative at all, they gave me great advice and were very kind and…read morecaring. Completely explained what to do and how to try to give the meds to my cat. They called me the next day to checkmxn her/us. Thank you

The staff have always been helpful and caring. Plus…read moreeducating us on a first time puppy owners. Currently with our 6 month pug, back to the passing of our 2 Sheba sister cats years ago. Dr. Gordon has been our Dr. for all of our pet family, we love her. Thank you .

Yes! I recommend WOVC. Dr Treese was so caring and kind to us as well as to our kitty. The staff…read morewas lovely.

These folks helped my Lucy to calmly, quietly and peacefully go across that bridge. The genuine…read moreempathy and care shown to her from Dr Aaron, and particularly tech Gina made one of the worst days of my life a little bit better.

Always very kind and listened to me. Through surgeries and care they were there. They never tried…read moreto push me and they knew how I loved my dog. Very few vets today are just so sterile people. These vets knew what this dog meant. Life for dogs is just too short. My dog was never afraid of them right until the end.

The wait was long, given I brought my dog in on a Sunday (busiest day of the week). The facility is…read morequite impressive! The staff were great; they were knowledgeable, friendly and compassionate even on such a high volume day. Highly recommend.

This review is specific to their end of life pet care. We…read moreknew we needed to put our cat to sleep and the vet hospital near us referred us to this location (since they were too busy to take anyone that evening). They greeted us at the door and escorted us to a room in the back. The room had chairs, blankets and they told us that if we wanted, they had drinks and snacks available. Once we were settled, they took the time to explain the process. Basically, we had as long as we needed (and could literally stay all night if we wanted to). They explained the various prices and options but weren't pushy in any way. They were as present (or non present) as you needed and wanted them to be (there was a buzzer you pressed when you needed anything). They brought in ink pads and paper so we could take paw prints of our dear Rocky and clippers and paw print keychains so we could clip some of his hair. They also clip hair and make a paw print as well (so you don't have to do it if you don't want to or in case you don't get a good one). We spent time saying our goodbyes and they give the option to be in the room when they pass or if we want to wait somewhere else. My kids did not want to be there when it happened, so they took us to another room and my husband stayed with Rocky. He passed peacefully in my husband's arms and then they took Rocky to get ready for the next steps. They didn't rush us out after the fact. they let us spend some time collecting ourselves and then were able to take us out a back door so we didn't have to walk through a waiting room full of animals. If you are ever in the unfortunate situation where you have to put a pet to sleep, this location and their staff were angels on earth. they really were as amazing as they could be for the situation we were in and we are so grateful for the compassionate care both Rocky and us received.