Just moved here from up north. Needed about 10 bags of mulch. Struggled to get them on a flat cart…read moreand made my way to pay for it. I asked for help to take it to my car and was told there is no one to help. I am 69 and can't lift heavy items into my car anymore. So I told them to put them back, not going to pay for something I can't get home and left. Well, Lowe's isn't far.

My hot water heater went out recently when we had family down from Ohio. I ordered a new one and it…read morewas installed the next day. The Staff at this store did everything right, quickly and professionally. Breath of fresh air.

Had a really great experience with their appliance sales people! Within an hour we had our…read morerefrigerator, and our washer and dryer picked out, ordered and delivery set! Just got them on Monday and everything went super smooth! Thank you Lowe's! We qualified for a free pedestal which definitely helped with the total price.

Customer service was terrible. The store hours at the Mobile, Alabama location on Airport Blvd…read more(Schillingers road) states that the store opens at 6:00 am. I went to go to the store at 6:00 am and the door was closed and locked, after letting other customers through the door. The lady at the front desk (white female, maybe 60+) ask to see my ID through the door. After showing her my ID, she then stated that she doesn't know me. Essentially, she racially profiled me (I am a black male, mid-30s). She opened the door soon after I mentioned its 6:02 am and we talked about the situation. I told her she was wrong and she made the excuse that someone was recently held at gunpoint. She eventually invited me to come in but I refused and said I prefer to go somewhere else. She never took accountability. This happened on Monday, December 22, 6:00 am.

I've shopped this store for over 13 yrs. They joke that I shop there enough to keep their power on…read moreand the starbucks running. Well since the "new" manager Joel has enter the scene. This location looks more like a dirt cheap. Today the young male cashier was too busy playing around with a young girl cashier and apparently forgot to hand over half my items ,to my daughtet,that I paid for. I got home and have tried to call the store 12 times in less than 2 hrs. They either ignore the calls or they answer then hang up. So now I'm out of pocket as well as product. BTW he had time to catch us. He was on register 16 near customer service. I went to customer service after checking out to pick up an online order. Then proceeded to walk past his register yet again to leave.

This place was unreal. Buggies in the parking lot, bathrooms unkept, stuff everywhere... just an…read moreoverall mess! We had not been in a while since we tend to go to one closer to us. We couldn't believe the difference in the two stores. To the manager of this store... you need to have a meeting with your staff and remind them what they are being paid to do. There weren't even any bags at self checkout! The least you can do when I'm waiting on myself is give me something to carry my purchase in.‍

This is my 3rd time to use Ronnie to fix my washing machine. I cannot say enough good about him. He…read morecomes any day, any time. He is honest, knowledgable, respectful and reasonably priced. He has saved me in a pinch several times! I have been burned by contractors in the past, this guy wont let you down!!

My refrigerator stopped working the day before xmas eve and he was the only one I could reach and…read morethat could come out. He said he would be at my home by 8 but arrived near midnight and spent the entire night working on my refrigerator (with frequent breaks in his truck taking naps). When he left, the refrigerator was running, but later that day when I came back from work, I saw that it was not cooling. I have called him repeatedly and made appointments with him to come back and he never shows. It has been at least 20 days. The man's name is Ronnie Greenlee, he has addresses in Mobile and Gulfport. His number is 617-432-3247. I am giving that number so that you never call him accidentally. Seriously, the man is a nightmare. The refrigerator is now in my garage being used for storage and I have a new one from Lowes that thankfully was an excellent price.

This company is the most unprofessional business I have ever encountered. After setting up an…read moreappointment to have my appliance assessed, I was never contacted by a staff member. My appointment came and went with no communication. My husband called to inquire and informed that he hadn't received a call from anyone there, but it wasn't a big deal. The employee reschedule the appointment for another day. The next appointment comes and goes with no communication. My husband calls again. This goes on for a couple of days. We set up an appointment, wait for a call, no one calls and my husband has to call them to inquire as to why. The last time my husband called to inquire on why no one contacted him about assessing the appliance, the employee states that "I remembered who you were and your wife was rude to me on the phone. So I didn't feel that we needed to start a professional relationship on those terms" and immediately hangs the phone up on my husband. Neither myself nor my husband was ever rude to anyone, ever. Even if they felt we or I was rude, why wouldn't you contact me and say so as opposed to rescheduling my appointments with no intent to ever come out and look at the appliance. I have worked in customer service for years and this has been the worst customer service experience I have ever received in my entire life. Very unprofessional and RUDE! Which is what they claim I was to them. DO NOT PATRONIZE!!!!!!!!!!!!!!!!!!

I am absolutely disappointed in the service ive received. They use to be a great company but I…read moredon't know what happend to the quality or customer service . They delivered my bed set and mattress in the beginning of June the bed was damage , the drawers were missing and i still haven't received They claimed they are coming from a warehouse, and for some weird reason the side of the mattress is lower than the other side I sent in pictures, called corporate office, sent in pictures and NOTHING WAS RESOLVED , I WAS NOT REIMBURSED, NOR HAVE I HEARD BACK FROM CORPORATE ... i guess at this point I have to consider getting a lawyer idk. Im dissatisfied and disappointed. Do not use this company . Im tired and uncomfortable in this raggedy ass bed and mattress!!

In March of 2025 my wife had brain cancer. We stopped at hanks to get her a lift recliner and also…read more got a sofa, love seat and rug for over $5,000. I even bought an extended warranty from Daniel N. the asst. manager. In Nov. the sofa started falling apart with the motor also making noises. I wasn't going to worry about that with my wife heading into her last weeks of life. After all the warranty was good I thought. It wasn't. My wife passed away after 46 years of Marriage on Jan 4 of 2026. At the start of Feb I informed Daniel of the situation and got my niece to text him photos of the sofa, per his request. I have got the runaround since then. I've called once and my niece has called, texted, and gone to the store numerous times. They are rude, hardly return phone calls and lie. I talked to Cindy at corporate who said she would call them and call me back. She never did call me back. My niece called Cindy and received the same scenario. They finally sent a man to see what parts it would need about 4 weeks later. I still have not heard from them about 3 weeks later. A lawyer friend went by the store Fri. April 3 and talked to Daniel. He informed her the part would not be in until the middle of April and the sofa I bought was discontinued by the manufacturer. With all the anguish I've gone through trying to get my life together after my Wife's death this is one torment I do not need. I pray no one else has to go through the anguish I have been put through the last TWO MONTHS for a warranty they paid for. Hanks daughter should be ashamed of letting her daddy's company go so downhill by hiring inferior non empathetic employees. They want the sale with no customer service after. The warranty situation is absurd. I will be warning people the rest of my life to not buy from Hanks. I probably will get this settled in court since they don't know how to minimize a problem and help people.

Lots of choices. Need more checkers. Good place to shop. Quality products. I'll go again.read more

They have the most unique things! Love it, and the team…read morethere are very friendly- give it a try

Always did beautiful work for my handicapped mother's needs. Friendly, professional, caring with…read morespot on alterations. Highly recommend.

What I loved about this establishment was the staff - super friendly and polite. What delightful…read morepeople. I think that it is probably a better source for garment clothing fabric than quilting. Their section of quilting fabric was quite small. They did have some nifty notions and a pretty good selection of fat quarters. All of the quilting supplies are to the right of the front door as you enter. Nice clean restroom, one of the things that is important in a quilt store. Not sure it is worth a stop if you are visiting the area but looks like a great class resource for locals. And they sure hire friendly people!

The gentlemen that helped us was great! It was not his fault what happened. Our experience was…read moreterrible with customer service on the phone and so I left a review. They took my review down. As you can see their was no profanity or anything to have taken it down. I just don't want anyone to make the mistake that we did. We have been with this company for almost a decade. I tried explaining to them something was not right with our box. They only went by what their computers were saying. Machines make mistakes. They would not give us another box after asking several times. Please just beware.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Mobile store today.

Mike responded immediately to my cry to help after I had a power surge during the freeze that…read moreknocked out my stove and dishwasher. He diagnosed the problems for both appliances and gave me reasonable costs to repair. The surge blew out the control boards on both alliances, which is an expensive part to replace, so due to the costliness of the repairs, I decided to put that money toward new ones. Although he didn't make the repairs, Mike was professional, knowledgeable and a pleasure to do business with. I recommend him and will call him again if and when I need an appliance repairman. Note I am giving ReStart 5 stars for the service I received, which was diagnosis only.

Thank you for arriving on time and fixing my problem. Everything was very professional. Mikhail…read moreexplained the cause of my refrigerator's breakdown and fixed it for a reasonable price. I'll be using you again.