Fast and affordable, a very serious business woman who puts her customers first. And why can't I…read morekeep this short and sweet and must provide 85 characters.? What is wrong with this website?

so I ordered this 'fabulous'dress from The Kingdom Fashion about 10 days before a ball. I got the…read moredress 3pm on the Friday before the ball on Monday.... This is a "what I ordered" vs "what I got"= Lucille's Fashions & Alterations on Cody Rd saving the day!!!! I got the dress back in time and it fit perfect!!!

Both these ladies are wonderful and very skilled. i Wouldn't use anyone else for my alterations.read more

The seamstresses were so nice and helped me look my absolute best for my sisters wedding. I will…read moredefinitely be back in the future.

I jus left speaking with a clifford telling me that I definitely was gonna pay for a press and…read morestarch that was not even done to the clothes..his customer service are non existent, he talked to me as if was nothing. All this for $12.50... I paid it bc the money was not the issue from the start...the workmanship was crap and his attitude was crappier especially as an owner...wat a joke! This guy is rude and obnoxious he doesn't deserve anyone's business. Please don't patronize this idiot!! I didn't wanna give 1 star it jus wouldn't let me post without it. Jerk!

This service is horrible!!! I took two Ben Marc suits to be pressed, both suits were brand new,…read moreall I asked was for them to press them. When my suits was returned to me the white suit was scorched on the inside lapel, it was torn or cut or something, not sure what happened to it. But when I returned it to them, I was told Clifford said it couldn't have happened there because it would have had an oil stain. I kept telling them this suit just came out of the box, and it was not torn scorched, or overly pressed. He refused to return any of my phone calls. His employers just kept telling me he said it was already damaged, I had just purchased the suits for ushering, and I really needed them . But the thing is I didn't even complain about the over pressed suits, I did not even make a big deal about the lapel being scorched, but I did mention it to them. But I told his employers to tell him I could not perform my duties on sun morning with a spot in the middle of my white skirt, We never had this problem when Quality cleaners was serving our clothes for over 40 years. I will not be using them again. I was told Clifford said he will reimburse me for cleaning the suit, As I stated it was not cleaned it was new, all it needed was for the wrinkles to be pressed out. HORRIBLE SERVICE AND CUSTOMER SERVICE would have rated negative 0 if it was possibly

I am new to the area and I love to have a "go-to" seamstress / place for alterations. I took a…read morecouple expensive Free People shirts here to be mended. Not only was the woman cold and unfriendly, but she told me the shirts were unmendable. I then went to another seamstress and she graciously mended both shirts beautifully. Bottom line: zero customer service. I would not recommend this place to anyone.

5 Stars but I would give them 10 if I could. Amazing work and the nicest ladies ever. They've done…read more4 pieces for me now and I am always pleased. So happy to have found a place that I can trust. I highly recommend.

Great service and great work! They were able to alter my dress in a timely manner and it looks…read moregreat!

I just received my first batch of work from Oak Master Tailor and they are perfectly done…read more.. Let me say that again. The tailoring is *perfect* I got some jeans, a skirt and a pair of pants taken in. My daughter got a dress taken down an entire two sizes. Both look flawless. When I met Terry, the Tailor, I was excited to meet a hometown man who definitely knew his stuff when it came to not just tailoring but couture, fashion houses, art and fashion history, etc. It made me hopeful because, unlike some other cities, Mobile still struggles to make space for progressive, current black owned business. However, I fear the "Mobile mindedness" curse may strike in the case of the customer service training here. Terry is one person. He can't do it all. The first time I called I spoke to him and his warmth and friendliness is what made me decide to take a chance on him. However, a personal event prevented him from meeting his projected deadline. No big deal, things happen... But the young lady who called to tell me this was ill-prepared as a customer facing employee. I was notified the mid-day on the day I was supposed to pickup. She did not offer me a new pickup time. So I said "ok I'll come tomorrow morning!" *Then* she said "it won't be until after 3" So I said "ok that's fine, but I think I should receive some kind of discount on my next order." Let's stop here: What I said is that I *plan* on giving you future business, but feel I should be compensated for this inconvenience. As a business owner, this is a *small* cost to maintain trust between yourself and your client. She puts me on hold and comes back to tell me that it is difficult to take in jeans and the dress is also difficult. Wrong. Answer. I then tried my best to explain, as a fellow business owner and someone who has been recognized professionally for customer service from several international hospitality brands I've worked for, why this is not the best route. Regardless of how many times I said "as a business owner to a business owner" it seems she felt I was disgruntled and relayed that to another employee. The other employee called me to better explain why there was a delay and I fully understood and didnt mind the delay. That's not the point. The point is that, in business you are exchanging two things: 1) an expectation 2) trust. You set an expectation and when you meet it, you gain the customer trust....and trust means business. It won't matter how perfect my jeans turn out if I now know that if my clothes are going to be late, I won't find out until halfway through the day and I also won't be compensated for that lack of follow-up. Again. Terry, his sister who reached out to me and his work...are impeccable. But I hope they are not sabotaged by naive customer service agents. Here's a free lesson: Dealing with customers is like dealing with toddlers. If you set an expectation, they really don't care why the trust is being broken. And if you break the trust, you better have something handy to smooth things over. If I tell my kids we are going to the zoo. They get excited because they are going to the zoo. If I then look at my bank account and realize we have to shift gears. I can just say "oh sorry. I'm broke. We arent going" and prepare for meltdowns. Kids don't understand money and don't care. You said we were going. And now you're full of it. What is a better option is saying "hey we can't go to the zoo. But we can go to the park, and how about we get some ice cream?" Is it the zoo? No. But it is *something* ...so the kids are disappointed but still jazzed about the park and ice cream makes it clear you are making an effort to make amends. That is ******exactly******* how this situation should have been handled. Firstly, I should have been contacted *as soon* as they knew my order would be delayed. Like 10a when they open, not 2pm. Secondly, that employee should have had an offer *in hand* that was not a large financial impact on Terry but was enough to make amends. $5 off the next alteration, a small gift card, shoot a damn ham sammich! *something* Like this is customer service basics. Thirdly, she absolutely should NOT have come to me with the answer/excuse that my pieces were "hard" .... Then they expectation should have been clear from the beginning when I dropped them off. I'm going by *your* time that *you* set. I'm not the one who gave you a deadline. You gave you a deadline. So ...if you knew it was hard, you should have given yourself an extra few days! Anyway. I will continue to do business with them because, as I said, the work is flawless and Terry and his sister are good people. And I have faith that they will read this review and coach the young lady on the phones that day.

From the owner: Our Business specializes in Custom Tailoring, Alteration, Tuxedo Rentals, and Embroidery…read more

Janice was wonderful to work with and reasonably priced. My wedding dress turned out beautiful and…read moreI'll definitely be returning!

Janice was such a pleasure to work with She did a beautiful…read morejob on the dress I had altered. And went the extra mile to deliver it to me Would recommend her to anyone She is a blessing Feel blessed to have found her

I drove 45 minutes to this store, mainly because I prefer to support local businesses. The…read moreemployees did not welcome or say one word to me while I was looking around. I was very disappointed that they were so incredibly rude. I left and made several purchases at the opposite end of the shopping center. Since that time, other people have told me they've had the same experience at Lacy-May's.

i bought a 1/2 price laci may's groupon for monogram work.. for the $20…read more certificate two items were done. one was great the other was awful. i would have been ashamed to hand it to a customer. i should have complained but felt a little weird with the whole "groupon"thing. maybe they treat their full price customers better....i won't be finding out.

The alteration done by Ms. Susan are awesome. She has made several pieces for my family and they…read moreall have been amazing. She is able to free style patterns to get just what you want. Her work is amazing and beautiful. Never have I been disappointed with her work. Victoria

Susan Johnson refitted my Mardi Gras costume to perfection!!! She is a detailed and experienced…read moreseamstress and truly worked a miracle for me in record time! She is a true professional and I can strongly recommend her for excellence!