One of the worst companies I have ever dealt with. They change prices without notification. They…read morewill fill your tank beyond any agreed amount. The delivery driver in my area is very rude. I have requested a time per year delivery of a pre purchased amount of propane and every year they put what ever amount in your tank that they want and if it is over the pre buy amount, they will increase the cost per gallon by $2-3 per gallon. That cost adds up real fast when you have a 500gal tank. Once their tank is in your ground they own you.

I have not yet utilized the services of this company, but if the local office proves as efficient,…read morehelpful, and well-spoken as the answering service we're off to a great start. I am excited that Suburban has an office in our area. We are currently with Amerigas and I can not even begin to say how terrible the service has been from Amerigas (formerly Heritage Propane - back when they were a reputable company.)

DO NOT USE THIS COMPANY! Amerigas driver backed into my…read morewall while delivering propane. Efforts to to get them to repair it have so far been ignored. Will keep trying to get a response. They also tried to overcharge my account after prepaying for delivery.

Absolutely do not use this company. We have been waiting for a delivery for over a month in the…read moremiddle of winter and have been without heat for a week now. Every time we call they say it will be delivered the next day. We pay a monthly service to have them monitor the tank and fill it every month which they apparently just haven't been doing.

Been a customer for years and they have been wonderful deal with. Quick service , billing…read moredepartment is wonderful and they serviced my hot water heater for a good price. Would highly recommend.

Excellent service and have the best drivers in East Tennessee; have been using them for many years…read morenow.

They do not warrant their work. They installed a cap on propane line, it cracked and ALL the…read morepropane leaked out. I give them zero stars.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

This place was recommended to us by a staff member at Little Valley mountain Resort. We were on…read morevacation and woke up to a flat tire! So we pumped it up with a portable pump and headed to Sim's. It doesn't look like much from the front, but the shop is in the back and he's got everything he needs to take care of ya :) Mr. Joe was a sweet old gentleman, who took care of our tire quickly and for a great price! If you're in the Pigeon Forge area and need a tire, service or propane, this is a great place to go :)

Needed propane for family gathering. Fair and honest service. Rented me the propane tank and only…read morecharged what I used.

Beware of this company. They took over our account from National. They sent a letter telling us…read morethey were going to provide the same service National did. We mistakenly took them at their word believing National recommended them. 1 They did not provide the same auto service as National, no automatic fills provided August to February. 2 The "customer service" person answering the phone is not courteous or helpful 3 The only time they came out to provide fuel after we called (came in September), they didn't fill our tank 4 They did not return before winter as asked to finally fill the tank 5 When the January 2026 ice storm was announced, we called and learned they would not expedite a fill even though they had not returned to complete the initial fill requested in August 2025 6 They have one of the slowest wait times for a fill

I'm still waiting on 250 gallons of propane I prepaid for 18 days ago. I was told it would be…read moredelivered today. Guess what, no delivery, I'm down to less than 10% and pissed off. Something is going to hit the fan first thing Monday morning

I would like to thank Kevin, the manager at Freeman Gas in Franklin, NC. He has always been…read moreincredibly knowledgeable and understanding. Kevin treats his customers exceptionally well by first listening attentively to their issues or questions, then providing professional and truly helpful answers. Working with Kevin has made me very happy to be a customer of Freeman Gas! Not only did he take great care of my immediate needs, but he also explained what upcoming needs I might have for the winter months. He truly has my back! Nance & David Warner Franklin

Would give a minus 1 there is absolutely no way to speak to anyone in Cashiers NC office they do…read morenot answer the phone you can't get updates on deliveries this business sucks since Superior Propane took over

I just want to let you know, if you're a female do not go here alone. I went to buy sup for school…read moreand I needed the tungsten rods, the man charged me 10 PER ROD WANTED 85$ for the whole 10 pack. When I get to class. My other class mates was only changed 20$ for the whole 10 pack. my other class mates when and bought the same supplies I did For only 75$. But me! i was quoted 148$. Such bad place and will never be back merideth1120@gmail.com

My husband and I came here today as hubby needed to exchange his welding bottle and also pick up…read moresome lenses for his welding helmet ! The guy that took care of us was amazing - great attitude - great service - reasonable prices - I highly recommend this amazing business - We will be back