Jim did our installation and he did a great job! We definitely recommend Thompson Gas, but plan…read moreahead. It takes several weeks before you receive service.

I have used Thompson Gas for a few years now and always received great costumer service and…read moredelivery. Around last year we had to replace our tankless water heater, Thompson Gas was ready with a great Service Tech. Matt Price came and installed the new unit and answered all of your questions and addressed any concerns we had. So when I needed to have the water heater flushed we called to have Matt come back out. Once again very pleased with him. I had lots of questions and he was more than happy to answer any of them for me. I will referring anyone I know due to his great service. Brightest Katina

Been a customer for years and they have been wonderful deal with. Quick service , billing…read moredepartment is wonderful and they serviced my hot water heater for a good price. Would highly recommend.

Excellent service and have the best drivers in East Tennessee; have been using them for many years…read morenow.

I called and left a message on their answering machine after business hours for propane. Before I…read moregot up the next morning they had deliverer Frank Soddy daisy

Service is awful. They also overbill w/ a $25 late fee if you don't pay all at once. Pretty sure…read morethat is illegal as well as mailing the overbilling via the federal govt's post office.

DO NOT USE THIS COMPANY! Amerigas driver backed into my…read morewall while delivering propane. Efforts to to get them to repair it have so far been ignored. Will keep trying to get a response. They also tried to overcharge my account after prepaying for delivery.

Absolutely do not use this company. We have been waiting for a delivery for over a month in the…read moremiddle of winter and have been without heat for a week now. Every time we call they say it will be delivered the next day. We pay a monthly service to have them monitor the tank and fill it every month which they apparently just haven't been doing.

Don't call back with a firm price ever,you can call and get told 3 different prices on the same…read morecall. Asked to speak with a manager gentleman stated that he was district Mgr. Thinking wow what leadership and example setting By the way call around their final price was a mountain very over priced ​

Very friendly and helpful staff. Quality set up. I just started with them as a customer, but…read morethey've been excellent.

Beware of this company. They took over our account from National. They sent a letter telling us…read morethey were going to provide the same service National did. We mistakenly took them at their word believing National recommended them. 1 They did not provide the same auto service as National, no automatic fills provided August to February. 2 The "customer service" person answering the phone is not courteous or helpful 3 The only time they came out to provide fuel after we called (came in September), they didn't fill our tank 4 They did not return before winter as asked to finally fill the tank 5 When the January 2026 ice storm was announced, we called and learned they would not expedite a fill even though they had not returned to complete the initial fill requested in August 2025 6 They have one of the slowest wait times for a fill

I'm still waiting on 250 gallons of propane I prepaid for 18 days ago. I was told it would be…read moredelivered today. Guess what, no delivery, I'm down to less than 10% and pissed off. Something is going to hit the fan first thing Monday morning

This place was recommended to us by a staff member at Little Valley mountain Resort. We were on…read morevacation and woke up to a flat tire! So we pumped it up with a portable pump and headed to Sim's. It doesn't look like much from the front, but the shop is in the back and he's got everything he needs to take care of ya :) Mr. Joe was a sweet old gentleman, who took care of our tire quickly and for a great price! If you're in the Pigeon Forge area and need a tire, service or propane, this is a great place to go :)

Needed propane for family gathering. Fair and honest service. Rented me the propane tank and only…read morecharged what I used.

Good company. Teresa in the front office is always very helpful and efficient. She returns calls…read morepromptly and delivers what you asked. You're in good hands with Teresa. Refill requests are delivered promptly within 1-3 days. I'm very happy with ORP

I own my own tank and bid out pricing each year. ORP has been consistently less expensive and…read moregreater service than the others in the area. I put a reminder in my calendar to check the level monthly and they always get a refill supply delivered before I run out. The $$ savings compared to others is significant. If you own your own tank do yourself a favor and compare.