Don't call back with a firm price ever,you can call and get told 3 different prices on the same…read morecall. Asked to speak with a manager gentleman stated that he was district Mgr. Thinking wow what leadership and example setting By the way call around their final price was a mountain very over priced ​

Very friendly and helpful staff. Quality set up. I just started with them as a customer, but…read morethey've been excellent.

Good company. Teresa in the front office is always very helpful and efficient. She returns calls…read morepromptly and delivers what you asked. You're in good hands with Teresa. Refill requests are delivered promptly within 1-3 days. I'm very happy with ORP

I own my own tank and bid out pricing each year. ORP has been consistently less expensive and…read moregreater service than the others in the area. I put a reminder in my calendar to check the level monthly and they always get a refill supply delivered before I run out. The $$ savings compared to others is significant. If you own your own tank do yourself a favor and compare.

These folks have been very friendly and speedy. They answer the phones when I call, which not every…read morebusiness does, and they have been able to resolve our issues quickly and professionally.

Because of a leak, the propane to my gas fireplace logs has been shut off for about three years…read more For my birthday, (Wed. Sept. 27 ) I decided to fix the problem. An appointment with Budget Propane was made. The technician efficiently sent reminders and a text message when he was on his way. David showed up with a smile, a professional attitude and didn't even mind my eight pound barking Yorkie/Chihuahua mix. (Rambo eventually calmed down.) David lay down a drop cloth in front of the fireplace. He carefully removed all the fire logs, then even assisted me with a dust-buster-type vacuum to clean out debris. Should it go out, David showed me the steps on how to turn the pilot light back on. He gently warned me that when the fire is lit, the silk foliage draped on the mantle could be a fire hazard. Because hot flames could possibly turn the logs black, David instructed me to make sure the gas logs aren't directly over the flame. He found a couple leaks and quickly addressed the situation. Wow!!! The service call cost $100. However because top notch service was delivered, it was a bargain. If you need assistance ask for David. Before switching to Budget a couple years ago, I would call their competitor and hear, " Please listen carefully. Our menu has changed." After listening patiently, and pushing this prompt and that prompt, I rarely was able to reach a live person. Since I switched from that company to Budget Propane, I can't say enough good things about Budget. When I need a propane gas tank refill, it's easy to call and talk to Gina. Service is always scheduled promptly. The competitor would automatically come three times a year and fill the tank. That was a convenience, now I need to keep an eye on the large propane tank outside and monitor that gauge. But It appears I may save about $500 by monitoring the gauge myself. With this much savings, I am happy to monitor the propane gauge, and when propane is low, make a call and speak to some very lovely people. When the temperature gets cold, I am ready. Winter weather give me your worst! I will be found sipping some nice Cardamom tea in front of a toasty warm fireplace.

Their customer service is a disgrace. When you telephone requesting a delivery, your given the run…read morearound. The employee answering the telephone, states "I don't have the delivery schedule." When your told that someone will return your telephone call, concerning a delivery, there is no return call, (it's like "the check is in the mail."). This business lacks professionalism and they have no concept of customer satisfaction. Star Energy should "go out of business" and let someone else fill the void.

This is a great company! They have always been accommodating and great service! very competitive…read moreprices too. They have been a great help to us!

I bought a house in July. The previous owner had a suburban propane tank for the fire place. I…read morecalled suburban to get the tank removed. They said they would. I have called multiple times, written letters, and am in December and still have their tank in my yard. Also, they keep sending me a bill for their tank even though I have never signed a contract with them.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

I'm not sure how you guys can sleep at night knowing families are without heat BECAUSE OF…read moreUPG/Tellico Propane, especially during the winter weather we're having in E TN last weekend and this weekend and into next week? We have called every day and you wouldn't believe the rhetoric we've been getting from these guys. We've been with UPG/Tellico Propane for 27 years and it's obvious that you don't care about customer loyalty, so we want our money back. I would recommend to any future customers to rethink doing business with you guys

Tellico Propane Gas (UPG) is a reliable gas supply delivery service business in the Loudon Cty TN…read morearea for homeowners. I have found them to be fair with pricing and scheduling. In particular, their local route driver Michael is consistently pleasant and conversant as well as efficient and honest. I would definitely recommend this company.

I called and left a message on their answering machine after business hours for propane. Before I…read moregot up the next morning they had deliverer Frank Soddy daisy

Service is awful. They also overbill w/ a $25 late fee if you don't pay all at once. Pretty sure…read morethat is illegal as well as mailing the overbilling via the federal govt's post office.

This has got to be the worst propane company in existence…read more I placed an order to have a tank set and filled at the beginning of October. The workman cancelled the order because he needed help moving the tank. I was not contacted that the order was cancelled, so I wasted a day waiting for nobody to show up. Calling customer service is a joke. On their recording, they say you can leave your number and they will call back without losing your place in the queue. They never call back. When I actually talked to a person, they say they have to get some information from someone else and will call me back. They never do. My tank was finally placed on December 12, over 2 months after the order was placed. Now I am trying to get the tank filled. I am still waiting. This company SUCKS!

Sad that I had to give one star to allow this review! Our tank was supposed to be on auto fill but…read morewasn't and we found out the hard way. For their holiday they don't have heat or fuel for hot water or cooking . It is suddenly very cold and Thanksgiving. I called Ferrell gas immediately and was told that I would just be put in the line up of scheduled fills and that it could be a week! A week in the winter without fuel. It would make more sense that we would be considered an emergency since the tank completely empty. I am now in the process of purchasing a tank from a competitor. I have other accounts and they will be moved elsewhere.

Trying to get a hold of someone to pick up tank. On hold for 40…read moreMinutes. We were sent an invoice for inactive service. Please come get your Tank

I am sitting in my house with no heat for the 2nd time in two months. 198 gallons was delivered in…read moreDecember once the tank went dry as Freeman was supposed to come out and fill it up. They did not. So, it was filled. We had renters come for Christmas and New Years. We then had renters come during MLK weekend. 120 gallons was delivered again (supposedly) on January 21st. No renters between now and then. However, tank is completely dry again. I drove over from Raleigh to see what was going on. I can't get Freeman to say when they would be able to come out and deliver gas after calling in twice. I then decided to just drive to the local office since I couldn't get anyone on the phone who understood anything. When I went to the local office, the woman (she was very nice) said she was brand new and couldn't really help since she didn't truly know what she was doing. So, unfortunately or fortunately depending on how you look at it, I had to get rid of Freeman and have a new company coming out today to install their tank and get my heat back on. Freeman could care less and was not able to help. Freeman was much better before they were acquired.