A great family run business. Bought here 10 years ago and just moved back to town. They were…read moreamazing. Walked in and bought a heavy metal futon bed at 1000 and had it delivered free to my house at 1230, all set up. Beats getting a truck and hauling it home from Wal-Mart and then putting it together. We'll be using them again!

From the owner: Nationally Advertised Furniture On Easy Terms…read more Ritchie's Furniture & Appliance is a family owned furniture and appliance dealer. Located in downtown Elizabethton, TN, we have been around since 1936. We offer many nationally advertised brands with in-house financing options, delivery, and setup se

I bought a washer from this store in May. He said upon delivering it that he'd do me a favor and…read moreonly take $100 when it was supposed to be $115. However, soon as started using, saw water in the floor. Took the panel off and saw water flooding from an area. An independent repair tech came and fixed that part after they got my name and address right. Had sent him to someone else. But then still saw water, but not from that part. I've called and texted, Facebook messaged many times to no avail. I cannot get him to get out here and fix it. If I had a truck, I'd load it up and deliver it to his door so he couldn't get in the store. This is terrible business. They don't know the customers they sell to or are very organized. I so wish I'd never gave him my money. Takes advantage of people that don't have much money with many options. :(

Sometimes around May 2015, I bought a pair of laundry machine & dryer. It is work good for the…read morefirst few weeks. As per agreement their warranty is good for 90 days. So, I called their office (Anthony) to make a complain about the machine. So they came to check it out but not fix properly. The same problem happen again in the next few weeks. I called again and they gave me the schedule. Few times schedule but nobody ever come. So, I remind them that my warranty is almost up and I made the appointment more than 5x but no one ever show up. The office start gave me hard times & asking me $75 for visit. I explain to them I have the records of called them but no one ever come. They said it doesn't matter bcoz the warranty is up so I have to pay. So, I sell cheap my laundry & dryer to someone that able to repair the problem. I bought brand new machine from Home Depot. Lesson learn that I never ever buy machine from this company anymore. Today my sister looking use machine and wanna to buy from here and I said don't go there you will regret of their quality & services. So, please don't waste your money to deal with this kind people. It is just like a scam business selling equipment, after get your money they will disappear unless you pay more money. I don't trust their establishment. Period!

Response is quick usually next day or 2, takes care to complete work to customers satisfactionread more

My experience with this company was outstanding. he advised me to not repair my refrigerator as it…read morewouldn't be warranted and parts would have been a third or more of a comparable model. Not only that, he called later and had, without my asking, found a comparable model at Lowe's that was on sale. I appreciate this kind of honesty and decency as it is not very common.

He popped the cover off my ice maker and said "ice maker's bad, I can't fix it" and that was that…read more He spent far longer trying to brag about the history of how he built the company than talking about my ice maker. Couldn't give me any specifics other than "your ice maker's bad" and, when pressed for more detail, "It's not harvesting". When I asked what part/piece was bad, he replied "your ice maker. It's bad". I'm fairly confident this joker has never seen an icemaker in his life and had no idea what he was doing. Then he tried to charge me more than I was quoted over the phone. I'm out $95 and I still have no ice. They're thieves.

From the owner: Striving to be your choice for appliance repair service in the Tri-cities and surrounding areas…read more Sending an experienced and respectful appliance expert technician to your home. It is our goal that our visit is a memorable one, and hope to feel like a good neighbor in your home. Locally owned and operated, we are just a phone call away to ensure you have a reliable appliance and a trustworthy technician. Working on all domestic appliances from brands like Whirlpool, Frigidaire, LG, Samsung, Amana, GE, Hotpoint, Bosch, Jennair, and many others.

I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.

Professional, knowledgeable and extremely diligent. He and his granddaughter are the perfect team!…read moreThey have had a couple trips to see us and our dryer. He found out the OTHER SO CALLED PROFESSIONAL, put in a heating element that was NOT a Whirlpool! Poppy ordered the correct Whirlpool heating element and was kind enough to come by and check it out. Fortunately, Century Appliance stands by THEIR WORK AND HONOR! Run to Century Appliance, they know the industry! 423-948-7112, A+++

If you want to freeze to death when your heat is broken call AAA. 7 days and two times out and my…read moreheat is still not working. It did work for an hour when they came the second time. When I asked them to come back they said they could not show favortism and would be next available. I can assure I have not received any favortism. Also, they cannot seem to give me a time. They are rude, condescending and incompetent. It is impossible to speak to a person. They are quick to send rude and nasty texts but will not give their name. The text number is 423-251-2442.

My company SFV Services contracted with the for our Client of Cabinets To Go, I must say their…read morecommunication, responsiveness, work, and flexibility was absolutely outstanding. They worked with us as far as getting out there quickly, even went after hours just to take care of the issues at the store that were requiring quick attention. I just want to say thank you so very much to your entire team. Everyone I spoke with was very polite, professional, and very helpful. We will use your services again. Thank you again and Happy New Year! (Sorry for the late review) Anyone needing an HVAC Company that you can depend on and goes above and beyond should definitely give AAA+ HVAC-R Services a call. :)

I was there on December 22 2024 was going to purchase Christmas decorations. The sign said all…read moreChristmas was 75% off. When I checked out two items was only 50% off. The cashier said to go to customer service. So went there explained that a floor employee told me that everything was 75% off. The customer service representative said not all was on sale and asked if I still wanted them. I said no got my refund. I will never shop there again. The company should honor their sale and not let two different employees tell the customers different things.

i bought a brand new refrigerator and it messed up at 3 and a 1/2 months they would not take it…read moreback they had us call Frigidaire which said it was not a warranty issue. I had someone come look at the fridge and it is the converter motor which very much is a warranty issue. I will not buy from Lowe's and will not buy Frigidaire again!

Our ice maker had been broken for a month. One tech said it needed a part and then would be back to…read moreinstall. The appointment was canceled due to medical emergency, but we couldn't get a reschedule. I called Mr Appliance, was scheduled, tech came out, diagnosed the problem (no part needed) and had the ice maker up and running that afternoon! We are very grateful.

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.