I stayed here this past week for a conference hosted by my company, and I was blown away by the…read moreexcellent service. Jasmine and the rest of the front desk team were so lovely and kind to our staff. A special shoutout to the food and beverage team for providing such a wonderful and delicious spread. The rooms were spacious and clean, and that cookie was amazing! I thoroughly enjoyed my stay, and I believe the rest of the team did too. We will definitely be back!

I stay here frequently. This hotel is consistent. It is close to many food locations and a…read moreStarbucks. It has a bar inside. It has a usable fitness room. It has ample parking. It has usually good rates. Staff is courteous. It offers a paid breakfast. What I don't like as a frequent traveler is the room. It has very inadequate lighting. I cannot see to put on makeup. It makes me think the low lighting hides something which is not true it is just the impression it gives. Also, the hotel is a bit loud. If you play Pokemon Go- this is a good place to stay. Several gyms and pokestops.

I'm pretty lenient with my hotel standards, but this one really just missed the mark in so many…read moreways. We were midway on a road trip and stopped here, and it looked so promising online before actually experiencing it. The car area to drop bags up front is a small semi-circle and a bit chaotic. Cars get stuck easily if just one car up front takes too long. So it's kind of a weird 'welcome' as it is. From there, I think I may've experienced the most checked-out-check-in guy I've ever seen working the counter. It was actually impressive, like a caricature of someone who hates his job. I said hello, he stared at me. I guided him through how to check me in essentially, giving my ID, spelling my name out, and a credit card. He said not a word. I had to ask everything; ok and the elevators are that way? Breakfast is what time? Parking is where? etc. One big draw for this summer road trip with our longest day driving so no matter the weather, we knew they could swim here. Nope, pool was closed and that set everyone off. Girls were like "this trip stinks we wanna go home!" The room was fine, smelled a bit mildewed. Nothing too bad, but just fine overall. The breakfast the next day was poor quality, IMO. The oatmeal was impressive in that it was somehow super watery AND super thick and gummy. The fruit options are minimal, and it's sort of more 1990's continental breakfast than Hampton Inn. I was excited to see hard boiled eggs but they left the shell on and they were super sticky, so that was a one and done. Luckily the staff on the way out was friendlier than the guy before (would be hard not to be) and the hotel luggage carts came in handy. Other than that, very forgettable, and I would definitely go elsewhere next time around despite the nice location for this hotel.

Service with a smile. Concert in town. Mistake made in reservation. Handled with grace All…read morewhile training someone new. The room is beautiful and spacious can't wait to try out the bed.

This brand is normally newer hotels with modern fixtures and suites and this location wasn't any…read moredifferent. Check in was efficient although the room I chose during check in wasn't the one I got. I didn't complain as I got a similar room just a different floor. A couple items to note the clock was really dusty so probably needs to wiped down and the lotion in the wall pumps needed a refill. I was there four days and was pretty much empty throughout the stay. Now for the pluses- a good variety of food for the free breakfast, water filling station, large room with full size refrigerator and microwave, lots of charging outlets and living room area. Lots of parking and close to restaurants, markets and other stores.

Do not under any circumstance stay here if service js important. Most of the staff is very…read morefriendly. Amenities good. Facilities clean. But I was woken up early when I explicitly said not to. Then I was denied housekeeping service twice one for a ridiculous reason that was stated as policy. Which as a long term customer this is new to me. I spoke many times face to face with the employees and not called. I will say this isn't the Hilton standard. This stay caused me enough stress to never return.

Breakfast was delicious and hot Room was clean…read more Service was amazing Front desk was amazing The staff was excellent Pool was nice

I had a deeply disappointing experience at this Hampton Inn Bloomington Normal location. As a loyal…read moreHilton Gold member, I have never been treated so dismissively. Upon arrival, the front desk employee was rude, displayed no customer service skills, and did not smile. Due to this unacceptable interaction and complete lack of service training from management, I felt forced to cancel my three-night stay. I expect better standards from Hilton and Hampton Inn.

On first glance this looked like a nice place. The exterior had a faux-chateau look, the lobby was…read morespacious, there was a bar, a restaurant, a pool, etc. Sounds good so far, right? Upon arriving in our room - again first glance was okay. But there was a large flickering light fixture in the bathroom, and when we visited relatives in another room the same thing was happening there. Not a deal breaker, but oddly annoying - though not as annoying as the barely lukewarm shower in the morning. Oh yeah - no bathroom exhaust fan either. WHY DON'T ALL HOTEL BATHROOMS HAVE AN EXHAUST FAN? For heating/cooling there was no 'constant fan' option in our room (though our relative's room DID have that feature), which meant overnight the a/c went ON AND OFF loudly on an irregular basis, usually just went we briefly dozed off. And when it was off you could hear every door slam, people talking in the hallway, doors slamming, and people running back and forth down the hall. That is until the a/c went briefly on again. Loudly. We asked the front desk for a fan (to use as some kind of white noise device) but they didn't have one. Pillows were flat and hard, only compounding what was easily the worst night sleep (or lack thereof) I have ever had in a hotel. And I have stayed in a few skeevy joints. The hotel bar apparently closed early on the night we wanted to stop in for a cocktail, so we missed out on that. The whole 'closing early' thing is also a pet peeve of mine. We were told we could not bring our own cocktails down to the lobby, though there was a large table of boisterous teenagers playing poker - so I guess that was ok but not four adults sharing a quiet drink. The room keys were very temperamental - working sometimes and not others. We were told when signing in not to keep keycards near credit cards or they wouldn't work (never had that issue other places, but whatever). Even keeping the key in a separate and empty shirt pocket did not prevent the wonky access issues, which required a few visits to the front desk to have the keycard 'fixed'. Complimentary breakfast was ok, though our party did have some disagreements on the food quality. In all fairness it was about what I was expecting. Short version: noisy, uncomfortable, noisy, and uncomfortable. I can't stress how horrible the overnight stay was here. Sure - your mileage may vary but you have been warned.

I grew up here and am now back as an adult visiting family. The old 'Jumers' has gone downhill…read more Let me just say this - there is no toilet paper holder in our room. So ya gotta stick your finger in it and unwind the TP. And no hangers for wet towels. Small-ish TV, not able to log into Netflix or other apps like other hotel chains. No real plugs for device charging. Batteries for remote control were sealed in with electric tape. No safe for valuables. No alarm clock. I don't think the bathroom had a ventilator fan. Key cards were temperamental at best. Shower door was a half door, which I believe was intentional, however water ran out onto the bathroom floor. No housekeeping either? You apparently have to request housekeeping, however there's no signs or information at check in about requesting housekeeping. Elevator out of service at end of hallway. I leave reviews about once every two or three years. I felt I needed to leave this one. I had my high school senior dinner here and my fraternity end of year formal here. Those days seem to be over. This is a Wyndham property? Does corporate know about the condition of this hotel? Over 600$ for three nights. First night, Saturday, was 300$. I could have likely had a hotel in downtown Chicago for that.

service was good but room was not cleaned well at all as seen in photos, there was more i didn't…read morephotograph but we only asked stayed one night. includes regular hotel breakfast, all the coffee cups had a hole in the bottom, i did notify staff

Basic Hampton inn, room was clean although bathtub was starting to rust, breakfast area was clean…read moreand maintained on a busy weekend. Check in wasn't very friendly with no mention of a diamond upgrade, and no water or snacks offered.

After hotel hopping for the 1st couple weeks of my work assignment, i was happy to finally land…read morehere. I stayed here over the course of about 10 weeks while on my work assignment. Staff were always welcoming & accommodating. I loved that everytime i checked in or called to book a stay that the staff remembered me. That means alot when you are frequenting an establishment on a regular basis. Housekeeping didnt always come in a do a full makeup either. Some days they came in & tool the trash but didn't make the bed. And it's like at that point why bother? For context my trash probably only needes to be pulled every 3 days. The rooms were a bit tight in the double rooms, with little to no walking space between the tv stand & beds. My biggest complaint would be for them to have oversized vehicles park in the back lot. Many days I got off a 12+hr shift & couldnt get a parl due to the Buses, trailers, etc parking & taking up 2+ spots. I thought that was pretty inconsiderate & inconvenient to other guests.

Meh. It was a Best Western charging Best Western Plus prices because the room and experience did…read morenot justify it. Our room was small but that was fine as we were barely there. However, there were some issues that made the stay less than what we expected. First, the water pressure from the bathroom sink faucet was lagging. And the water came out at all sorts of angles. The water pressure in the toilet was horrendous as well. It barely could flush the toilet paper from a quick #1 visit. My husband, ever the brave and handy guy, requested a plunger but never was able to get a decent flush. And then there was the breakfast - it's nice there is a sign informing you that can inquire about gluten free and dairy free items BUT you have to have those items available. I can't eat dairy. It's not a lactose issue - I really cannot have any dairy proteins at all. At all other Best Western Pluses we have gone to, they have had individual serving cartons of almond milk that I can ask for - but they did not have them. So while everybody else had four different choices of dairy milk, yogurt, many assorted pasty, scrambled eggs, pancakes, etc - my only option for breakfast was...oh wait, nothing because I couldn't even find fresh fruit.

When I first heard the name I wasn't sure what to expect don't have any brand familiarity with it…read more The suite I had was spacious. My bed was close to the wall abnormally so. When I returned back to the room the bed wasn't made. There's also no breakfast in the morning. Room has a kitchenette and there's a Meijer and Walmart close by.

We love Candlewood and always try to look for one when staying anywhere. This one looks like it had…read morea recent remodel. Looks very similar to one we stayed at in Oklahoma, but without a lounge chair or separate chest of drawers. I loved the long table/counter with extra shelves to keep shoes and stuff off the floor. The end table between the beds also has extra shelves and plugins for charging electronics. The TVs also welcomed us by name and allowed us the option to stream content from our phones. Only complaint is that not all the features worked on the tv remote. The sleep timer and input buttons wouldn't work. The beds were super comfy and gave full sized pillows. The last hotel we stayed in only gave us small square pillows and only about three of them which equals about one and a half regular sized pillows...ridiculous. After staying here, we have decided that whenever traveling we will always stay at a Candlewood.

My wife and I spent a Saturday night here while passing through. Honestly, we picked this hotel for…read moreits large, trailer-friendly parking lot. Turns out we weren't the only trailered vehicle in the lot that night. Check-in was quick and easy. Our second-floor room was clean and quiet. The bed was comfy, but there were only outlets on one side of the bed. The TV was terrible. It took ten seconds to change the channel. The refrigerator in the room was handy, as was the ice machine two doors down. We left before breakfast opened the next morning. I thought the room rate was fair compared to other hotels in town.

My husband and I stayed here while visiting our son for parents weekend at ISU. We have stayed a…read moreseveral hotels in the area over the last few years and this one is by far the worst. The front desk employees have been less than helpful if they are able to be found. The free breakfast was mediocre at best. The food ran out and several patrons had to ask for items to be refilled. The juice machine broke while families with children were trying to get their kids something to drink and the garbage was overflowing. While the hotel has been renovated within the last couple of years, the caulk in the shower looks dirty with a rust like color (and it's not to match the tile). The rest of the bathroom is pretty clean as is our room. The beds are comfortable which is the one positive. However, we will not be staying here again and would not recommend it to anyone. And btw, it's NOT cheap to stay here.