I am upset about my experience and lack of response from the 'florist'. I called 5 days before the…read moreplanned delivery date to place a very special arrangement for parents celebrating their 60 year Diamond Anniversary. I attempted to send photos of my idea and ,also, verbalized in detail that I wanted a very uncluttered, zen, minimalist arrangement of two dozen roses (pink & white). I detailed that I wanted the stems to be neatly lined up, flowers all the same height, no filler,and a rectangular vase/with edges to enhance the aesthetic, maybe a simple silver ribbon wrapped around the vase. 'Uncluttered' was described.
I had to call to ask for the status the day of the delivery because I hadn't received any receipt but saw the credit card charge the first day I called. When I called, the same gentleman answered and seemed frazzled and overwhelmed (as he was on the day I ordered this). During the call did re-sent the receipt (which I got no problem). He told me 'it's probably Comcast (my server) and seemed to blame me. He said he was working on it now and we reviewed my request. He said he never got any inspiration photos so I re-sent them again.
I never got a call back after I resent photos of my directions for the order AGAIN. He did send me a email with a photo of what he did do, but the email had no attached photo. I responded right away that I hadn't gotten it, no photo was received. Nothing.
To my horror, my parents received a really unacceptable arrangement- hideous, dripping diamonds out one end, all different heights, round cheap case- I was so disappointed.
The worse part- $220 for what looked like the thing was literally thrown together last minute and arrived close to dinner time on my elderly parents' anniversary.
The first photo is the design I had described and hope they could create (as he promised that he could, verbalizing he 'understood').
The second is what was sent to my parents.
I felt taken advantage of, I felt ripped off and I would have give them negative stars if YELP would have allowed.
Run from this business- it's a complete rip off and the artistic talent is clearly lackluster. HORRIFIC.
Honestly, I would have not posted this but the owner chose to not respond after 24 hours.
Completely terrible experience from start to finish. Business is poor on every level. Especially talent.