Friendly service...nice to acknowledged when walking into the store. Also nice when staff takes an…read moreinterest and asks where we are from... and it's the same Midwest state, Iowa. Followed by, "and how did you get here?!" Small world.

I'll give 5 stars on the service alone. super nice staff there. very helpful. we were able to find…read moremost of what we needed with their help. good selection of north face products. store is easy to navigate. nice big fitting rooms. no complaints!

We rented a raft to float the river. It was easy to book online and pick up. The price was fair…read more The people were fine that were helping us. The only thing I'd say could have been better was the pump they gave us didn't hook on so we had to hold it to pump the raft.

Walked in looking for a reasonable ski set up for my 14 year old. Bootfitter Caley jumped in and…read morehooked us up, gave lots of helpful info. Awesome!

Really appreciate the quick service for snowshoes today. Very simple process with $15 for the…read moresnowshoes and $10 for rentals. Equipment was good and we enjoyed a solid first experience on the recommend Emigrant Trail. Very fun day - THANKS

I've been coming up to Truckee for big chunks of the summer and winter since 1995 and I can't…read morebelieve I didn't know Tahoe Mountain Sports was here. I feel like I've been deprived! On a recent trip to Tahoe, we realized we needed a bigger set of snow boots for our toddler. A quick search on Yelp turned up TMS. It had the added bonus of being next to a grocery store, so we could kill two birds with one stone. Enter TMS and the staff was super friendly and helpful. They had a good selection of high quality gear and apparel for all seasons. We got help with trying on a pair of boots for our 18-month old and couldn't help picking up a few toys for ourselves. If you're looking for a good selection of quality adventure brands without crazy high prices and any pretentiousness, check out Tahoe Mountain Sports.

These guys saved my snowboarding day yesterday. I lost my binding baseplates sometime last year and…read morecouldn't use my board for the first time this year. Was almost ready to give up finding it in near by stores. Came to this one as a last resort and a guy Leo not only had them in a store, but installed it for free Thank you!

I walked in to this shop not knowing if my problems could be solved. Right away I was greeted by…read morethese wonderful ladies Tennyson and Anna. They immediately addressed my needs and hopped on fixing the board right away. No questions asked. Just ready to be of service. They went above and beyond my expectations and also suggested a store that could further help my needs. I was also unaware that my bindings were installed incorrectly and without furtherado, I got the help I needed from these two wonderful ladies. Their customer service was impeccable and nothing like I've had before. Thank you again Tennyson and Anna, you got me out of there in less than 15 minutes. Highly recommend going to this shop!

The older lady working there today (July 7th, at about 1:30pm) was extremely rude to my family.read more

I stopped by this store during the holidays with my family. I had a jacket that needed repairs. I…read morehad no expectations when I walked in, I walked out feeling like a valued customer. A lady named Alex was the absolute best helping me out. Alex hooked me up. She was so helpful and accommodating to me. The costumer service was above and beyond. I would highly recommend this store!

Wow, I scored! I have been looking for the trifecta of light weight hoodies for ages…read more Hood, zippered pockets and full zip. If you don't think that it's difficult to find all 3 in one garment plus an excellent form fitting look, please advise. Lucky me, After combing every other outdoor store at Northstar, I found 2 here and they were both 40% off. One was a pale, minty green Cotopaxi with a fiber filled quilted front. I also had the luck of finding a pair of ON cloud tec, multi colored running shoes in my size at half price. The bonus on these was a rubberized, outer finish for rainy weather. Be sure to peruse the entire men's and women's clothing selection. You will find creative, designer sportswear that you don't see everywhere. I had a hungry man at my heels so I missed a lot.

Toby, Scottie and Erika are fantastic - they took such great care of us!…read more This was our very first time in Tahoe with our kids and friends (who are avid skiers) and our friends were impressed by the quality of the rental gear. During the COVID era, the most usual practices can be grueling, unpleasant and somewhat tedious. Getting fitting out for rentals is tedious in any case (with 6 year old in tow).. but it's the bright faces of the crew and their efficient work that truly make all the difference. In and out.. as quickly as we could possibly be! Super happy with the equipment, guidance and help. When we were nearly late to our ski lesson, they helped out tremendously. When I wasn't sure about fit of the boot, they had all the info. When we wanted a harness for our 6 year old (he was FLYING at a speed we weren't comfortable), Toby and Erika were there to help. Thank you guys!

Can't say much for the selection but the service was on point yesterday. I'd worn a full face…read morehelmet from the bike store at Northstar and thrown my glasses on (didn't have goggles). Well evidently the gummy pieces at your temples are a little sticky so each time I took my glasses off, the temple pieces came off! Was biking so I did not realize that was happening until I ended the day and got to my car. Glasses felt funny. Wandered around the village looking for this place because I knew it was there. Back on track with a fix and glad to have gone here. Wish there were more Oakley places around but I'll take this one. Oh, and the value? Spectacular if that's the kind of service I'll be receiving. Thanks again.

Wide selection of both eyewear and clothing for such a small store. During busier days, being at…read moreNorthstar village, try parking up at the circle where the attendants will allow 30 minutes free.

Amazing customer service. Maddy helped us fix a binding issue for my daughter. Got us back up…read moreboarding ASAP. Thanks so much! Phenomenal shop!

Insane customer service!!! Maddy is incredibly helpful and knowledgeable. I came in and my boots…read morewere a bit tight, she heat molded it up and my toes can actually wiggle. Not only that she helped my good friend fix her binding up to get her back on the mtn! She is amazing! Highly recommend coming in to check out their selection and if you need any help!

I went there for renting skis to go to NorthStar…read more It was open from early and closes at 7pm, so I could pick up and drop off before going to skiing. I was there on Sunday and it had few customers, no wait time. I was in and out with 10 minutes. Everything was very quick and clear. Return was the same, very quick agian. No wait time. The price was much cheaper than at the resort and service was better.

Great service and friendly staff! Very helpful. We have rented from her for a couple years.read more

Ordered the maple syrup latte 6.8/10. Blueberry scone was average as well. But the vibes were high…read more The outside seating looking out over the lake made it.

Our order was incorrect, and when we politely asked for it to be fixed, the response was…read moresurprisingly rude and dismissive. They made iced drinks hot. They forgot drinks completely And then none of the lattes were drinkable - worse latte I ever had. We spent over $150 on drinks that ultimately went untouched. Mistakes happen, and this could have been a much different experience if there had been even a small amount of acknowledgment or apology. Unfortunately, the poor service made an already frustrating situation much worse. Edit: they're excuse is always training, they don't take accountability. and they copy and paste ChatGPT responses to respond to reviews. They keep re-editing their response to try and take the high ground and paint a different picture.