Last year I had a very bad experience with an online tax preparation service so I decided to come into H&R and have a professional take a look at my paperwork. I had Gloria Reyes prepare my taxes. I have NOTHING but good things to say about her! Great personality and very knowledgeable! I would encourage anyone local to this office, to give H&R a try! read more

We have done our taxes with this location in Stafford for two years. When IRS sent us a letter about still owing money from 2013, we immediately emailed our tax professional for their help and review of the taxes we paid them to help us file. It has been several weeks after this email and three subsequent phone calls and voicemails -- and still no return call. Very disappointing since their claim is to help clients post taxes to assist with any discrepancies. Now we are dealing with IRS alone. read more

We had some slightly complicated forms to fill out for the 2015 tax year so I opted to have H&R Block Advisors to the work. Basically, I had moving expenses, 2 W2 forms, and a 401k rollover, so TurboTax had some issues. Advisors charged me over $600 to do the taxes. When the IRS noticed that one of the W2 forms was missing, they send me a bill for several thousand dollars. I was assured by Advisors that their guarantee would take care of that since I was not at fault, and had paid them to do the taxes correctly. Now they claim that I should have noticed that something was missing so their guarantee doesn't apply. With that logic, they would never have to worry about the guarantee, because the customer should always recognize when something is wrong. The local guy that did the work is not my issue, just the company that will not honor their guarantee. This is proving to be a very expensive violation of my trust. read more