I really debated writing this review because I really do like the stylists at Blo and think a lot of them do a fantastic job. That being said, there is an extremely high turnover and if the way they treat their customers is any indication to how they treat their staff, I understand why.
I was a member of Blo for well over a year, and not to brag or anything, but I think I was a pretty good client. I came in several times a month if not weekly for blowouts, never cancelled, was always on time, never no-showed, almost always tipped 25%....anyways, their standard blowout is 45 minutes, which personally I did not like or felt like I looked polished after 45 minutes so on their website you have the option to book extras to that get you a 55 minute blowout. I pretty much always did this, paid extra for little add ons for the 55 minute blowout. None of these things took a lot of time mind you, they were mostly 2-3 min scalp massages or a spray on glorified leave in conditioner. Well, as I was leaving my appointment last week the receptionist let me know that in addition to what I pay extra for each service ($10-$15) they would be charging me an additional $10 per blowout for having long difficult hair. Now, I have hair that about 2 inches past my shoulder and completely average thickness, very mediocre "basic" hair. I have ZERO hair extensions, all of my ordinary hair is my own. I was shocked and asked a manager to call me. $20 to $25 extra for a blowout seemed a little excessive!
When the manager called me I was completely blown away by the customer service, or lack there of. Three things really stood out to me in the conversation. First she told me that while all her staff loves me she has "no clue, no idea" who I am. She kept repeating this to me as if she was trying to insinuate that I was some nobody. Now I am of the belief that it shouldn't matter if you're Ciara in Cherry Hills or wash dishes in Cherry Hills, you should still be treated with respect. Apparently Blo doesn't agree with me on this. Second, when I told her I would be cancelling my membership because the price hike was outrageous considering I already pay extra for extra time she told me that was ok, they have new customers book every day. Definitely know how to make people feel special! My favorite part of the conversation though was when she told me my blowout that day took an hour and 15 minutes. My blowout started promptly at 11:45am, that would mean I was there getting my hair done until 1pm. This is comical. I have photos of myself with my baby daughter at my house at 1pm that day. I also have phone call receipts from 11:41am when I walked into my appointment (and waited for 4 minutes for my stylist) and at 12:40pm when I was in my car calling my husband. Proving my appointment took 55 minutes - exactly what I paid for! Go figure!
Maybe if you're "somebody" in Cherry Hills they treat you well and with respect but if you're a normal paying customer with normal hair, do yourself a favor and go somewhere else!
PS. I left this review on google too which they obviously paid to have taken down so hopefully they can't pull the same nonsense with Yelp! read more