Amazing experience. I went as a BU student whose laptop unexpectedly stopped working - she was very…read moretimely and understanding, working quickly to diagnose the situation. My laptop ended up being a lost cause but she helped me with transferring my files onto the new one. She also added a courtesy discount because I was a student. She is a very sweet and genuine person who truly cares about her clients and charges a fair value. 10/10 would go again.

From the owner: Repairing computers is what we do. Laptops, towers, all-in-ones, and anything else that is plugged…read moreinto one! We repair both personal (PC's) and business computers. We offer New, Refurbished System Sales as well as Hardware. Our repair service is not just limited to hardware, but software as well. This includes corrupted operating systems, viruses, malware, spyware, troubleshooting problematic applications, and data retrieval. Our repair service is all inclusive, with no hourly charge. All repairs include tune-ups, updates, virus removal, and security enhancements. With every repair ensures that customers receive a comprehensive solution. We proritize the overall health and performance of each repaired computer. If there is anything specific that you would like assistance with regarding your computer repair service, please let us know. We are here to help!

They cleaned out the charging port in my IPhone. It works great now. Reasonably priced.read more

by far the worst place I've ever done business. So after a front screen back screen battery…read morereplacement screen protector in case $500 for them to give me a cheap case the phone to fall and drop and break the front glass in that case after specifically asking for a drop proof case they said there was nothing they could do for it the next day got the back glass replaced the battery or so I thought paid my remaining balance called two days the battery was still acting up, not carrying charge. They said to bring it in because of work they couldn't come in later in the week where they said do nothing about the glass because it was dropped, even though I asked for a drop proof case they gave me some cheap case that did nothing. I ended up debating on getting a new phone so I left came back a almost 3 weeks later because my screen was completely They told me they didn't replace the battery that they just cleaned up the wires last time that the battery might need to be replaced this time with the lady said I paid for a said no you didn't. All we did was clean it. I agreed with it gave phone. They fixed the front glass came back and the guy was like yeah we had to replace your battery too and I was like well can I see my second because I can't find the receipt for it after 40 minutes of arguing with me back-and-forth about my battery not being replaced found out that I was charged for a new battery but never received received it so inconveniently me one as a courtesy. If I would've never asked about the battery, how would I have ever known that they even replaced it but charged me for it I find this completely shady and unprofessional after two different employees argue with me and said that I did not have my battery replaced, but I was lying that I was charged for another battery until they finally pulled up the receipt and prove that I was charged, but apparently never received it. Going to get my glass fixed again have a $200 bill forgot my wallet paid for half of it I would come back with the rest. They me an ultimatum and if I don't come in and pay that they were pressing who should the charges be pressed on because I had to wait a whole month to get my services when the Shoes on the other foot you guys deserve it right dead and there completely unprofessional will never do business with them again worst experience I've ever had with any kind of repair shop highly un recommended

I brought my computer because they had good reviews from years ago. However, they charged me $300…read moreafter paying half the initial repair fee to fix my computer (it would've been more efficient just to buy another laptop). Darling Joe's response to my pricing confusion was to inform me how scary 8% tax can be. After one month and a week (literally went across the world and came back in this time), I was told I could pick up my computer, but there was still damage to the front screen and side (glue on my computer screen)?? Joe said he was not aware the screen detached, as if he did not check his work before returning it, but told me I could bring my computer back for free as if that made sense. I can only explain this as child's play. I miss when people took pride in their work. I would refer you to Best Buy for another laptop.

I can usually fix our computer problems. However, we just bought a new computer with Windows 10. I…read moredidn't want to deal with bringing over our Windows 7 files to an operating system I wasn't familiar with so we decided to take our computers to The Computer Man. So glad we did! For a very reasonable fee our new computer is up and running. Mary is so friendly and easy to deal with. Joe was great about answering all my questions. I would highly recommend this business!

I met Ty approximately 10 days ago. I was dealing with issues of malware, cybersecurity, privacy…read moreand computer performance on my laptop that I used for professional and personal purposes. I called Tyler following referral to other computer repair services. These other vendors promised either exorbitant fees for their work while taking possession of my computer for an unspecified period of time and/or required their travel to my home for laptop repair, as they had no local facility from which to operate. Ty welcomed me into his home office and immediately and efficiently analyzed my laptop's issues, installing some applications to assist in my current and future computer use and further correspondence with him. In the process, he communicated his observations and educated me in the work he was performing. All of this was accomplished in a kind, respectful, professional, and patient manner of carefully handling and correcting the issues I needed resolved for a much more cost- effective price than I had received from any competitor. Towards the end of our discussion, Ty indicated that a function he provided was in working with a local church to provide refurbished computers to individuals benefitting from these services; the computers utilized were achieved through his practice of working on computers that were no longer able to fulfill their customers' needs. To that end, I brought an additional laptop computer that I had at home to Ty's attention in an ensuing visit. The laptop was one I had purchased new approximately a year prior, only proving operational for a 6-month period of time. I sent it to the manufacturer for warranty repair, to be informed that I had purportedly poured water into my computer, and therefore, would not receive warrantied repair of the laptop before its return to me. Tyler was able to assess that the screen was damaged, with the computer in working order, and provided me with low-cost options to make the machine fully functioning again. I also had older laptops that were no longer supported, due to age and condition. For these computers, Ty removed the hard drive of each, backing them up to a functioning computer, and providing me with all hard drives to allay any privacy concerns of others' access to my personal information. The computers then became components of his church computer refurbishment program. I am profoundly grateful that I was able to connect with Ty in this process. His attitude throughout has been generous, productive, professional, and efficient. He has been accessible for follow-up questions and input and has been a wonderful example of local business still based upon exemplary customer service principles!

Ty did an amazing job with my computer. I was completely satisfied and sorry I did see him sooner…read more Great job thank you Ty.

My computer would not let me in due to a security problem. They replaced a battery and got…read moreeverything up to speed again in one day. The employees were very nice and helpful and the price was right. I have been going there for several years and always get great service.

Didn't care about me as a customer, took $300 and all I have is a laptop that won't work, my laptop…read moreflew all over the country always powered up. After one day here for a hard drive upgrade it now won't power - good thing I had hard drive backed up. They could care less about my business or referrals. Found a new place in west Endicott that is awesome !

People at the ups drop off station are always kind. They don't mind when I bring lots of packages.read more

Had a strange and unexpexted experience tonight at this Staples. I was looking to have some papers…read morecopied. Young lady behind the counter came longer and asked if she could help, told her what I needed and in return gave me 2 options. I could email what I needed to her and she would print them for me, but she had a few jobs before mine or I could email them to a self serve copy machine and I could do them. The young lady looked at me and said no worries I will walk you though the steps. Within a short time the print job was done. I have been to other depot stores that are clueless to customer service I only hope that soneone from this Staples reads the review and complements Mary Rose Thank you #Maryrose your customer service skills are excellent.

This company displayed superb customer service and provided an immediate solution to the issues I…read morehad with my computer.

From the owner: RCR is an Information Technology company specializing in computer repair, server deployment and…read moremanagement, cabling, security cameras, fire alarm installation, burglar alarm installation, and more!