This is my first (and hopefully last) bad review on Yelp. I decided to retain this company after seeing so many 5 star reviews, but I'm hard-pressed to understand why there are so many 5 star reviews.
I scheduled Blitz cleaning to come to my new apartment on Saturday at 10:00 a.m. The owner told me that he charges $30 per hour, per person, but caps the fee at some point as he sees fair. (Side note, that's BS, because he charged me full price after showing up AN HOUR LATE!). My current roommate is living in the apartment, but there is essentially no furniture (short of a couch and coffee table/one chair) in the living room and furniture in his bedroom. I wanted them to do a deep clean of the entire house, including my empty bedroom, but NOT my roommate's room. I asked them to clean the baseboards in all of the rooms, and really deep clean the entire apartment. I should mention, the apartment is approximately 1400-1500 sq ft.
First, the owner of the company calls me at 10:15 a.m. on Saturday morning and advises that his "ride" didn't show up. They're already 15 minutes late at that point, so I'm somewhat annoyed, but whatever - stuff happens. The owner and his helper showed up at 11:00 a.m. His helper, whose name I will not include, was a complete mess. I'm not remotely judgmental, but at least have someone show up who looks professional. She looked like she'd been partying all night and hadn't slept at all.
It took them OVER FOUR HOURS to clean my apartment. Mind you, like I said, there is no furniture in the place! I asked for all of the baseboards in the house to be wiped down. The baseboards in my bedroom and dining room were wiped down, but the baseboards in the living room and entry room/mud room/entrance room were not wiped down. The windows barely looked like anyone had cleaned them. The top of the bathroom toilet was not wiped down. Also, the helper left her hair on the toilet lid (GROSS!). I know it wasn't mine or my roommates because the helper and I have different color hair and my roommate is a guy. The bathroom looked like it hadn't been cleaned, essentially.
I ended up leaving to run an errand (my roommate stayed home), and my roommate told me the helper said she needed to go get "a shirt" from her car, while I was gone. She was gone for over 25 minutes. When you're paying for a service by the hour, that's absurd!
I should note the following: I own a 1900 sq ft home in the Encino area. I have a housekeeper who comes once a week with her helper and I pay her $70 per week. Sure, she doesn't do deep cleaning every week, but I have her wipe down the baseboards in every room (and she actually does it!), but she won't come out to Hermosa.
Needless to say, at the end of all of this, the owner told me I owed him $240 ($30 per hour, per person at 4 hours). Did I pay it? Yes. Do I regret it? Yes. Do I feel I got ripped off? Yes. Would I hire them again? It's a resounding NO. read more
