If there was a minus zero star, it would have been too good for my experience here.
I found Bliss through Groupon. I saw the three thumbs up on the Groupon site (unfortunately I hadn't seen the review on here at that point) so I thought it would be a good idea and I booked in for a colour and cut. When I rang up to make the appointment I mentioned that I needed an experienced stylist because I have strong, thick Asian hair. I was assured that it would be ok and was put with Whitney. I was a bit confused when I first saw the stylist as two of the three thumbs up on Groupon mentioned how good she was, but she seemed very sluggish and didn't seem that interested in being there. She warmed up a bit once we got going, but it was obviously a chore for her. After having two experiences with colour that wouldn't take at other salons, I told her and she assured me that she would put more on. The colour came out a couple of shades lighter than what I wanted at the top and the bottom looked like it had hardly any colour on it (and when I got home and inspected it closer, I could see that there were some areas that were completely missed). She didn't wear any gloves and I suppose this should have been an indication to me too, a professional hair colourist not wearing gloves?
She asked me what I wanted done with the style and I said that I wanted to keep the length and to just cut enough off to get rid of the split ends. I knew that having not had a haircut for six months and using straighteners, there would be plenty of split ends. She hardly cut the hair and when I checked the hair later I could see loads of split ends and have had to get another cut since then that really got rid of the split ends.
The worst part are my bangs. I have long, heavy bangs that slope down on either side. I asked her to just give them a good trim, but keep the shape. She suggested eyebrow length and I agreed. I assumed she would be able to tell that my hair bounces up and so would accommodate that. She then cut a big chunk out the middle and asked if that was an ok length. It was way too short, but there was no way anything could have been done about it to make it better and so I just agreed. She then proceeded to cut right across the bangs with no graduating at the sides. Then, it seems that she remembered that there was a sloping at the side because she started to cut a big graduating area of hair at one side. When she had finished she asked me if it was ok and I replied saying it was just hair hoping that she would pick up on that. I didn't say anything because every step was too late to say anything and I guess I felt like maybe she was having a bad day and I didn't want to make a fuss. I didn't see how bad it really was until I got home and had a good inspection of it. We rang up the salon and they asked if I wanted to go back in and they would rectify it, but I didn't want to go back in somewhere that had already made such a mess already. Fortunately I got my money back from Groupon, but I lost the $16.00 tip that I gave her (because the Groupon voucher stated that you should give them the tip for the original price, not the discount, and I try to do the right thing). I was due to get on the plane two days later and I really wanted a great colour and cut to arrive home with. Instead I got the colour and cut from hell from somebody who seemed stoned and totally uninterested in being there. read more