I requested a deep cleaning and had a conversation of everything I needed done. Linda Dazey agreed…read more When she asked for me to come and inspect the home after her cleaning time was done in only 3 hours, she and her son explained that the weren't able to clean what I had requested but that they could come the next day after they were wanting to charge me $585 for services not completed and then would be coming back to charge me again. I texted her to not come back the next day because I was so upset with the work I still had to do being that I was very ill at the time. After they left, I inspected what was done more thoroughly and the home was dusty in which I took pictures to have on record. I explained to Linda that the price for not doing what I requested was unreasonable, she threatened to take me to court. I paid the amount she wanted to avoid this threat again, but it is completely unfair. I will not be hiring her back. I will hire someone who is honest.

After the initial cleaning we were given a price for a cleaning. ($80per hour per person cleaning)…read more After the second cleaning we were told if we wanted steps vacuumed, it would be an extra $10, we said ok, after the third cleaning, There were several places I could write my name in the dust. We were told "Sorry, They stayed based on the price you were quoted and paying. We should have reevaluated last time and just charged by the hour per cleaner so there was enough time to get everything done." That was the last time......

This business has a very, very dishonest operation. My family has had a cleaning person for about…read more40 years. So definitely not strangers to the industry and standards. Over the past year of working with Kayla there have been consistent changes to her prices without notification, consistent attempts to nickel and dime an extra dollar out of us. She charges for every single dish she loads to every single thing she folds. When our normal cleaning went up by $100 out of nowhere a few weeks ago we inquired to why that was and she informed us that we are now paying a $20 Venmo transaction fee in addition to all these other charges to the same stuff she's been doing for a year. She did not notify us before she raised her prices either. When my family decided to terminate services with her, she referenced a contract that says she needs 30 day notice before ending. A few weeks ago we gave her notice that her rising prices were not something we can continue to do and she said she understood and then this week informed us that she needs an additional 30 days of payment to terminate the contract. When we asked her to at least clean if we have to pay $1000 (2 cleanings) can you at least do the cleaning. She refused stating after we complained about the prices she doesn't feel comfortable working for us. So she's got VERY thin skin. Words cannot express how dishonest this person is. It's really nice that she has a spreadsheet and she itemize all the things she has done which makes her come off as incredibly professional, but what it actually has shown itself to be incredibly dishonest, deceitful, & shady practices. As a business owner myself and having a family that has multiple businesses, we are very familiar with the nuances of entrepreneurship, but we are also big believers in honesty and transparency and this person does not uphold that in anyway. Recently we have found that she has been posting photos of our home (master bath and messy kitchen) on yelp and Google without any consent or permission. Legally, this is called Unauthorized invasion of privacy. This is grossly illegal. Good thing we have a lawyer in the family and will probably be dealing with her accordingly. ***update: She continues to lie in response to my review. This person is continuously disgusting and I'm sure she's gonna just continue to get this review removed. Remember good & honest people don't go around calling themselves a "good & honest person", they just are!

We recently hired Croy's Cleaning to take over weekly cleaning at the home of our aging mother…read more Requiring a walker or wheelchair to get around, it had become too difficult for Mom to keep up with housework. With two pet cats, she was drawn to Croy's use of eco-friendly cleaning chemicals. After cleaning, the house smells fresh .. and everything looks neat and dust-free. We shopped a few companies and found Croy's prices to be reasonable. The service is friendly and courteous. We are very happy with this Company!

Never showed up, never contacted us again, so I had to pay a lot extra for last minute cleaning by…read morea different company.

I am a little late posting a review for Kelsi cleaning company. She is a very dependable,…read moreintelligent young lady with expert cleaning skills. Not only was I impressed with the service but she exceeded my expectations. I am keeping her on a monthly rotation, and you can't go wrong with hiring her for your cleaning needs.​ Thank you Kelsi.

PLEASE DONT USE COMPANY! They are very let's say not by the books. Michelle in the offive is the…read morelast person u would give personal info credit or debit info too!HORRIBLE CUSTOMER SERVICE!!!!! They made me give a one ! Negative 5 would be better ! Be careful who you let in your home! They will make you regret it! Horrible offive staff that has no idea what's up or down when you walk in !

Initial cleaning should make best impression, far from it in my case. Cleaners were very nice but…read morethey partially dusted & vacuumed. They did not clean master bath & shower, my kitchen & bathroom floors were not wet mopped. I called to complain & manager offered money off or that the cleaners could return at future date?? Very disappointing!! Won't be using again.

I which I could give 0 star. Rude customer service and bad service!…read more It's definitely a lot more expensive compared to other cleaning services that I used in the area. For comparison, the first service they charged me $270, for other companies that I used before the cost was between $180-$220. The quality I got is very similar to what other companies provided. I gave a star for the flexibility as they were able to come within a day or two that I called. None of the ladies who came speaks English so the communications took time and also I think there might be miscommunications due to language barrier. I was explained the initial phone call of the services provided and I decided to do a regular cleaning instead of deep cleaning because I didn't need most of the services offered in the deep cleaning. They said for regular cleaning the they will dust off surface of furniture, an example I can share is that I have a cat tree in the master bedroom, they only dusted off the bottom of the tree and left the top undusted. I ended up paying $270 for the first time clean, and then I was not satisfied with some dirty spots that are pretty obviously seen on the wall, so I had to agree to pay $135 for them to come back and fix the wall, even though they said in their service agreement that the fix should be free if the customer is not satisfied with the clean. However, upon arrival, they changed the price from $135 to $180 on the spot because they say it will take at least one hour to clean the wall. At the end of the day, I paid $450 IN TOTAL for this clean. It was not even a deep clean. They didn't even clean the fridge or oven, which was fine because I didn't ask for a deep clean. The deep clean would cost a lot cheaper than $450. The deep clean had a discount of 30%, they could at least offer me a discount, but they didn't. I am disappointed that I paid $450 for a regular clean + a fix. I WILL NOT be a returning customer. They are a lot other cleaning services in the area with better price and service. I would definitely NOT recommend using Olivia's services.

Olivia's is incredibly reliable, trustworthy, and provides great cleaning. I have worked with…read moreKatherine and her team since March 2019, even across multiple moves. There has never once been a time they haven't shown up - something that's difficult to say these days - and they are consistently flexible when our schedule changes. They also periodically offer great deals on deep cleans or add-on services which are incredibly helpful for maintenance or ahead of hosting big events!

Juan Carlos and his crews are everything we have wanted in a cleaning company. They are reliable,…read moredetailed cleaners, and priced reasonably. Communication is great, and they have been flexible if we've needed to modify our normal schedule. I love coming home on days they have been at our house. They work with you to use the products best suited for your family and home. I recommend them every chance I get! We are very satisfied.

This crew came in like a whirlwind! The ladies that came to my house were ready to work and it…read moreshowed. They jumped right in and started cleaning every little nook and cranny! I have been through so many cleaners that I was unsatisfied with. After they would leave I would find dust everywhere! Not this company! I couldn't find a speck after they left. My cynical husband called while they were there to say how impressed he was with them. (He never is impressed by anything!) When the job was done they left as swiftly as they came. It was like MAGIC! In a little over an hour my two story, 3 bed, 2.5 bath, loft and dog hair infested home was the cleanest it has ever been. Thank you Magic for your excellent service! 5 stars: would always recommend!

Uniquely driven to fulfill your cleaning desires & needs…read more This is all around five star extreme professional services. It was dirty she cleaned it. Not anyone else but Rachel. I recommend her to anyone & everyone. Cleaning is a skill she's got you covered. Kitchen, bathroom, bedroom & living area. She quick motivated kind and you don't get excellent service like this anymore. She's one of a kind. She's earned my trust. Now let her earn yours. I'm proud to give her a billion stars.

I was having a funeral in my home and called Rachel two weeks prior to schedule a deep cleaning. We…read moredecided on a day based on her schedule and when she would be in the area. She quoted me a price and told me she may or may not bring someone with her to help out, but that she would let me know day of. She also asked for pictures. I sent her pictures of the home that weekend, she was out of town, but said "no worries." She was to clean the next Friday. The night before she was scheduled I texted to see what time frame I should expect her... no response. I texted her again in the morning because we needed to run an errand and I didn't want to miss her... no response. Then I called her. She said she was working on other homes and would not be finished until 4 pm and then she would be done for the day, then she offered to check around to see if she could maybe fit me in. I texted her after about an hour to see what results she had and she told me she wasn't coming. This was around 1 pm, with the funeral the following day and family members already in town. I wish she would have been upfront earlier when there was still time remaining to resolve the situation.

For 3 years I have used and referred Maid It House Cleaning to friends and relatives; would not…read morehave if Dana and her crew did not do an amazing job and achieved a level of cleanliness I have no longer been able to do on my own. They are very professional, dependable and go beyond assisting their clients. If there are questions or issues, just ask Dana. Cheryl has been providing service to my home; she too is amazing and goes beyond as needed.

We worked with Dana and her employee Lori as long as we lived in our townhouse in St Charles and it…read moreis absolutely wonderful working with them for our house cleaning services. When we were new to the area, we shopped around and Dana / Made It's pricing was very competitive. Their service is excellent too. Dana is great at communicating and worked with us to tailor to our cleaning needs, frequency etc. Lori always arrived on time, was wonderful to talk to but also discreet when I'd be busy on work conference calls (I semi work from home), and paid lot of attention to details. I'm bummed we don't get to work with now that we have moved to another state but I HIGHLY RECOMMEND Maid It, Dana and Lori!