I had to give a star to write a review but it's not deserved. I booked an appointment a month in…read moreadvance, but the staff wrote my name and phone number down incorrectly. When I arrived, they claimed I was not in the system or even scheduled. I showed her my call log in my phone when I called to schedule the appointment which was on July the 14th. Next to her was her husband, he asked me what number did I call. I went to my call log and read out the number I called and she told me it's the correct number. Instead of fixing their mistake, She asked if I wanted to schedule an appointment. When I said no and mentioned I would leave a honest review, she became angry, I asked for her name and she refused to give me her name, She said i'm not going to give you my name if you are going to give me a bad review. She rudely told me to leave and I'm not welcome and to never come back. After I left the salon I received a text message 15 minutes later from Hannah explaining and justifying the situation, to try and clean it up, when it was completely their fault. It was a total inconvenience for me, she didn't know if I needed my daughter's hair done for a special occasion or not. I don't live in Lufkin, it was an hour drive to get to the salon just to be turned away and upset my daughter. This was a terrible experience for my daughter and I. We expected everything to go smoothly but sadly it did not. It was a total fail. Terrible customer service, very unprofessional. I do not recommend this salon to nobody.

Awesome salon & boutique!! I ordered clothes and makeup and never had a bad experience. I will be…read moremaking an appointment for the next time I am in Lufkin!

Great experience. Alison was highly professional and knowledgeable. She was on time, kind, and…read moreinterested in making sure she did a great job for me and exactly what I wanted with my goals in mind. Very pleased with the outcome. Will definitely be back.

My best friend and I have the best time getting lunchtime facials here at serenity. It doesn't take…read moretoo long, but the memories and good times last a lifetime.

‼DO NOT RECCOMEND‼ I…read morecame in with a clear vision of wanting to lighten my hair and shared reference photos with both Macy and Holly. They both agreed on a plan, and Macy worked on my hair throughout the appointment, with occasional check-ins from Holly. Unfortunately, the end result was far from what I expected. Rather than informing me upfront that achieving the look I wanted could compromise the health of my hair or result in an undesirable yellow tone, they proceeded without offering any alternative solutions or honest guidance. My hair, which had always been healthy, is now damaged and significantly compromised after this appointment. For the $300 I spent, I expected a much higher standard of professionalism, communication, and care. This experience was extremely disappointing, and I would not recommend this salon to anyone looking for lightening services unless they're willing to risk damage and unsatisfactory results.

Paid owner, Holly a deposit - 875$ for a wedding hair and makeup 5 months before the wedding. She…read moretold me to pay on her personal Venmo account so she didn't have to pay taxes through the Dollheads Venmo account. Stupidly I did as she asked. Three weeks after I pay deposit we are clearly not getting along. I decided I'd like a refund and request from Holly the $875 back. She says she will give me half but not the full amount. Keeping 437$ and cuts communication of 100% I try to dispute charges through Venmo and quickly find out because I paid to her personal account and not her business account the charges cannot be disputed. No doubt she probably knew that would happen. Zero services were give, no contract signed. Lost $437. I feel robbed and scammed..

My sister had Selena do her hair. She really likes it and says Selena was great to work with.read more

These two ladies are a God's angles. Not only do they make you look and feel beautiful but they…read moremake you feel your very best. Come and see them.