Requested a pedi/mani, thin French tips on both. I also specifically requested regular polish on my toes--not gel since it hurts.
The pedicure did not include everything advertised in the spa package. The exfoliation/scrubbing was basically nonexistent. The brush was used for what felt under 1 second (didn't touch my feet- grazed across toe tips), followed by a hot towel. I asked for a French tip with regular polish, but the technician applied gel and used a UV light I did NOT request gel. He was precise with the tip and that was good but it was pink base...(did not request).
My right big toenail was also cut significantly shorter than the skin, while the left extended beyond the skin. see photo.
Then the manicure became an even bigger problem since I don't receive one. I requested manicure with a thin French tip/squoval. Instead, I was taken straight to the drill. There were visible particles/debris and what appeared to be bubbles or glitter trapped throughout the clear product. I pointed this out directly to the technician, Cody, and asked if he could see what I was talking about.
He laughed and said he had no idea what it was, "maybe clear polish".
I asked again because I wanted the issue addressed BEFORE he continued. Instead, he proceeded to apply clear gel over the material.
The product also had an extremely foul odor that smelled like fungus/rotting material, and it was so strong that I became nauseated. I was genuinely concerned about what was being applied to my nails. Instead of taking my concern seriously, I felt dismissed and laughed at.
The nails had debris trapped throughout the clear finish, uneven/inconsistent French tips, and an obviously rushed appearance. See photos. Plus, Squoval as requested.
The worst part wasn't simply that the work was poor. Professionalism means acknowledging the problem and fixing it. I gave the technician an opportunity to address what I was seeing, and instead my concern was laughed off and the service continued.
I was celebrating a milestone and drove over an hour because I trusted the 5-star reviews. I left with a headache, a ruined evening, and a manicure I now have to pay another salon to remove and attempt to correct.
For $134, I expected the services I requested, quality work, sanitary products, and basic professionalism. Treated poorly.
I would not return to this salon, and I don't recommend it. read more