I had a bad experience with Blinds To Go, Dundas St. location in Mississauga. I ordered a complete set of wood blinds, and paid a deposit of 50%. At the time of ordering, I had paid for and scheduled a measurement of my windows for a specific date, between 9am and 10am.
The week before the scheduled measurement appointment, I had called the installer several times to confirm that he would indeed be coming that day, as I would have to take the morning off work. He did not respond to my messages. Finally, I called the store, and the design consultant assured me that he would be there on the specified day. I called the installer again, just to be sure, and finally I received a call from him assuring me he had the appointment scheduled and would be present at the scheduled time.
The morning of the appointment, he did not appear at the scheduled time. I called the store once the time window had elapsed, and they said the installer was at the store. He did not know about my appointment, and did not remember me. He said he would come out to see me immediately, and asked exactly where my address was.
While I initially agreed for him to come out at that time, after reflecting a bit, I realized that I no longer had any confidence in this installer or this store. If I were to continue with this process, what confidence did I have that he would keep an appointment to do the installation in the future? While I know that human error happens, making a scheduled appointment, confirming it on the phone, and then fulfilling it - surely that would be the least difficult task in the entire process?
I had already taken a morning off work to be stood up. I did not feel I should have to continue a process of constantly trying to follow-up with the store and the installer, being assured of something, yet not having any confidence that it would actually be fulfilled as promised. I went into the store and asked for a full refund. The woman did it without hesitation, but really didn't want to hear anything from me until I asked if I could explain why I was asking for a refund in the first place.
I went to Blinds to Go initially because they do a lot of advertising, and was a recognizable brand. However, after this experience, I'm doing some research into other options, and there is a lot of competition in this business. I would urge everyone to consider doing more research as well into blinds and installation services before making a decision. read more
