I had a terrible experience with Blind Depot due to poor communication and lack of accountability.
I called to order new blinds and was asked if I wanted to use the measurements they had on file. Since I had previously ordered replacement slats, I agreed, assuming those were the measurements being referenced. The blinds were ordered incorrectly and were the wrong size when I received them.
When I returned to the store, I was told they normally send someone out to measure before ordering, but that was not done in my case, and no explanation was given. Instead of taking responsibility, I was repeatedly asked how I thought the situation should be resolved.
They eventually sent someone to measure my windows and confirmed the blinds could not be cut. I even offered a compromise: if they ordered the correct slats, I would absorb an $800 loss. Communication stalled, and every update required me to call and follow up. No one proactively reached out.
After more than a month of back and forth with no resolution, I finally picked up the wrong-sized blinds just to be done with it. The customer service throughout this process was extremely disappointing. I would not recommend Blind Depot based on this experience. read more
