I had a pleasant experience with Taylor servicing my a/c unit. He was thorough in his explanation of what i needed. Also, he was able to fix my problem with the hose leading from the a/c to the drain. Thank you Taylor for excellent customer service!!! G. Greathouse read more

On Tuesday May 5,2026 Blind and Sons technician Jesus Martinez came for my Air Conditioner inspection. Jesus was very professional and knowledgable and provided excellent service. I recommend that he receive a five star review for quality service. read more

Had a drain backup 9:30pm Friday - the "AI" answering service said that could have someone look at it on MONDAY. That is not emergency service. I found someone else. read more

Just had a bathroom faucet, supply lines and shutoff valves. I supplied the faucet. They charged me over $900.00 for a little over one hour of work. Unless you have a pile of money you don't need I would suggest staying clear of this company. Greg P. read more

Our furnace we had installed in Mar 2025 has had several instances of shutting down and having to have us manually restarting or service. After trying to restart three times I called them. They advertise 24 hour service but today Sun at 10:00 am I called and could not speak to a person . Only schedule an appointment between 9:00 -5:00 pm Mon. Since the weather is going to be bringing temps into the negative digits This is Not acceptable . Especially when I was told "oh we have 24 hr service. " I believe we got a lemon and I'm so disappointed in Blind &Sons whom we have used for Years . read more

I purchase a new furnace and new air conditioner recently from Blind and Sons. The install for the air conditioner was done poorly. Instead of having the water drain through the floor as was previously done the tech actually carved out a hole though my wall so that the water could drain out in my wet bar that was on the other side of the furnace room. So I now have a pipe sticking out of my wall in my finished basement. When I called to report that the install was done incorrectly I was accused of doing the install myself and the customer service agent hung up on me. read more

Blind & Sons - A plastic spoon was used to hold the pipping in place. Very unprofessional - Plumbing Near Me - Barberton, Ohio

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IF you can get them to come out, they generally do good work although they do try to sell you expensive services beyond what they came out for (like $140 to hose off the A/C compressor outside where I can do it with a $15 can of foaming spray). PROBLEM is they almost always overbook and cancel your appointment a week before they are supposed to come out....and then re-schedule you a month later. No Joke, they did that to me more than keeping original appointment. Decided to finally drop them and had someone else out the next week who did a good job for less $$. Avoid if you can read more

These people do not care how they treat people. I made an apointment weeks ago. They didn't show for the appointment. They contacted me to reschedule. They didn't show again. This time they didn't even bother to reschedule. They say "we recognize the importance of a caring and united community". They don't show it. If you need to count on someone, this is not where you need to be. read more

Had work done and initially it was fine, if sloppy, i.e. broken drywall, poorly installed ceiling fans, but over the subsequent months more and more signs of how poorly their work turned out. Now we are stuck paying for an improvement which has proven itself as anything but. I cannot stress strongly enough how terrible this company's work has turned out for us and urge any interested parties to look elsewhere for electrical work. read more

Blind & Sons - Plumbing Near Me - Barberton, Ohio

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Pros: Quick response, ability to schedule online, kind professional customer service when scheduling, they call a half hour before they show. Cons: pricy inspections ($120 for plumbing, $60 if they complete a repair, pricy services (quoted $1285 to fix two leaks by two valves (sink, valve after water heater). They also have an MVP service which reduces service calls if you buy a bigger quote option. I thought this was humorous because I was quoted $16000 (yes $16K) to redo all piping and water heater (which is from 2017) in my one and a half bathroom 1700 sq feet home. Also if you look up the parts, they charge somewhere between 10-20x what the part costs for their parts and labor. If you have NO other option, go with them, however if you have any know how whatsoever, try to diy, or at least get a second opinion. read more

I like their A/C branch, BUT -Yet again, Blind & Sons plumbing has let me down. I had an outside spigot replaced in Oct. 2022 by them. It failed in April 2023 and was replaced with the same model. Last Thursday, (April 2024) I turned the shut off to it on and it was leaking significantly. I immediately scheduled a repair for the following Monday. The same plumber who did the other replacements shows up and tells me. "It needs to be replaced and it is two days out of warranty." They want $300 to replace it!!! Very, very disappointing from a company that I spent over $21K at in the last 23 years. It's a real shame. read more

I had Water brought in from the street I was told dirt would settle-they finished pretty late at night when it was dark so I'm sure they didn't see how bad they left it early September. It has been six months I called Blendon sons to see if they would come back and just level it out a little for me they said they're absolutely not responsible for post job and it should settle in six months. Would not recommend read more

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The past several service calls, I have been called the day of scheduled service (electrical, plumbing, and HVAC maintenance) to say the technician couldn't make it out that day and the next available for rescheduling is often 2-4 weeks later. I had kept going to the company because I'd already paid for the MVP service with discounts, but ultimately having my service call bounced for months was enough. (The secretary is also really unprofessional in her demeanor and has the voice of an extremely bored valley girl) read more

No way. Quoted me $935 to replace an out door faucet connected to the house. New long stem outdoor faucet, cut the pipe, put in a reducer (indoor pipe is small). Said it would take an hour. Had to pay about $120 for their 10 minute visit. No way am I paying almost $1000 for a new garden faucet when I know those parts are less than $100 at any home improvement store. Ok, say their parts are a little better, let's double and say $200, how do you justify $935 for an hours work? A good outdoor faucet is $50. An extension copper pipe is $10 or less and a reducer for no more than $10 at any home improvement store. A little solder and some labor. Those are the parts he told me he was going to instal. I don't mind paying for labor, but this is like 900% over part cost. I asked them how do they justify that price. They said they had to cut the pipe and put in a reducer fitting. The fitting is just a small copper pipe to go from a larger pipe to the faucet which is a smaller pipe. read more

They did a great job for me installing a new water heater, but don't expect them to ever return a call or show up when you tell them you have an emergency, despite the fact they advertise they have "24 hour emergency service". I called them Monday at 6:45am in regards to a plumbing emergency. The secretary said she would give my information to dispatch. It is now 9:10am on THURSDAY and I never received a call back nor has anyone come by the house. Fortunately, I was smart enough to contact another company later Monday morning and the issue was promptly fixed. Update - it is now Sunday, June 27. I still haven't received a call back from your emergency services department, Blind & Sons! I guess you guys think an emergency can be put off. ‍ read more

I set up an appointment to have air conditioner look,at and the day before they were to arrive they called and cancelled. I will never use them or recommend them read more

Blind and Sons I would give them a NEGATIVE 50 rating if it were possible. 344 4th St NW Barberton OH 44203 330-753-7711 B&S pretended to work on my heater, but their work was shoddy and useless and then had the audacity to bill me for it. I was without heat for 6 days while I waited for them to fix my heater, which they couldn't do. My email to them was this: ===Email sent to B&S "customer service" email address on Nov 2, 2022 at 1:22 PM=== ======= Hello, Please direct this email to the person responsible for refunds at Blind and Sons. [There is no such person, even the AMEX responsible person hasn't worked there for several years] This is regarding service to my furnace from John of Blind and Sons during the week of 10/19/22. None of the several steps taken to repair my furnace fixed the issue. so they were useless, unnecessary expenses. The real issue was finally diagnosed on the third visit, by John, as the gas valve, after two completely useless visits. Rather than replace the gas valve for the inflated price of $550, John immediately suggested that I discuss a new furnace with Diana. And left me with a non-functional furnace for yet another night. Rather than buy a new furnace for $5,000 to $6,000 or more, I found a GC who replaced my gas valve for a total of $350, after cleaning everything in the furnace that had not been cleaned by John (at all, even though that was supposed to be part of his first visit), and my GC checked of all connections, etc. The furnace immediately started and has continued to run fine, as I expect it to do for a long time. My GC will be performing my furnace maintenance. FYI, I also had already replaced my own furnace filter. After these horrid experiences, Blind and Sons is not a company that I would choose again, nor would I trust them with any of my furnace or other home maintenance. I expect this refund to be issued as either a check, or a credit on my AMEX account. Thank you for your reply to this email and please issue a refund for $338 to me, all charge details are listed below. Blind and sons will have received $150 from me for the original diagnostic, and the other several useless trips. You should also update your AMEX listing of Scott Kinsey as the responsible email address, as I was told that he is no longer there, just this am, on the phone. 10/19/22 Job#: 1019851 $150.00 for diagnostic, which did not fix the issue. Changed to $60 upon buying membership for $198 Charged $170 for new igniter. Total charges From American Express Statement 10/19/22 BLIND & SONS LLC 436845559401608 BARBERTON OH SCOTT.KINSEY@BLINDANDSONS $258.00 10/19/22 BLIND & SONS LLC 436845559401608 BARBERTON OH SCOTT.KINSEY@BLINDANDSONS $170.00 ($258 + $170 = $428. Minus $90 discount for maint contract - $338 refund ============ So I asked AMEX to issue the $338 refund, which they did, after I gave them the details of my complaint with them of the horrible service from Blind and Sons. B&S is still billing me. I guess they can't read, because I paid what I owed them, and will pay nothing more. ------------------------------ In closing, Be aware that Blind and Sons Heating and AC from Barberton, OH are not trustworthy, will never do a good and thorough job, and they charge money for work not done. read more

*** Buyers beware**** New furnace 3 years old Purchased and installed by Blind & Sons Furnace is not working so we called today and we're told. We let the yearly MVP maitnance plan expire So... If we renew over the phone today for $200 they might get someone out to look at it. If not then they can get someone out Monday. Be careful who you make major purchases through and their ethics along with customer loyalty. Seems this company does not have them... Feel free to share read more

They just canceled my appointment and had the nerve to tell me on the phone it was "not a problem" for them.

Called on Monday and they said they could come out Tuesday for a plumbing issue that's flooding our basement and making it so we can't use all but one of our bathrooms or our washing machine. Were told someone would be here Tuesday, so we cancelled an appointment with another company that could have come Wednesday. Halfway through Tuesday we got a call that our appointment was being moved to Wednesday. Frustrating, but ok. Then at almost 5pm Wednesday they called to say no one was coming out, they don't even service our area. So another day of five people sharing one half bath and not doing laundry before someone that can help us will come out from a company that checks if you're in their service area before they make any promises. read more

Blind and Sons openly admits to unethical, financially discriminatory practices. Blind and Sons failed to show up for their appointment again (with no notification). Both times we were told that other people were more important than us, despite us making the appointments weeks in advance. I finally pried the full truth out of her - we didn't matter because we aren't MVPs. She unapologetically explained that MVPs pay extra money for a membership that launches them to the front of the line, even at the very last minute, and they have no problem with cancelling existing appointment to service these MVPs instead. So basically you have to pay $200 a year to be treated ethically - you don't even matter enough for them to tell you they aren't showing up. This is a difficult time for lower and middle class people who can't afford to pay an extra $200 for perks and services that they don't need. This business model ensures that people on a budget cannot get a single service (instead of a slew of unneeded services) from this company. When they make your appointment they don't tell you that they probably won't show up unless you pay them an extra $200. Servicing only rich people is elitist, predatory, and discriminatory. I'll be the first to admit that their technicians are very good, but I ask you not to give an unethical business like this your money. Exploiting people who can't afford elite treatment is wrong. read more

1. The "technician" did not perform the task they were paid to accomplish. 2. We agreed on a price and service and the service was not accomplished. They sent a salesman, not a HVAC technician. Furnace care 101. Change the filter. No filter changed, lol. AC care 101, check the refrigerant. Not done. You pay for them to sell you stuff. 3. It took a full month for them to accomplish an appointment! This company charges you money to send a salesman over in attempt to sell you on buying more stuff from them. Scare tactics. Do yourself a favor and never use this company! They have no idea how to schedule. No idea what customer satisfaction is. No idea how to service an HVAC system. All they do is try to sell you stuff you don't need. This company cares about $$$, not service or satisfaction read more

Good luck getting anyone to answer the phone. Multiple phone numbers listed on the web site/ placed on hold for over 30 minutes with no response and no easy method to cancel or change an appt. Try sending text messages!!!! read more

cost me 120 dollars to find out that tech can not do the job does not know the difference between an dryer plug and a rv plug inlet

Run far away from this company. They charge for a premium service, and inreturn you'll get the most sloppy installation job ever. It's a shame that they charge $7500 for a new hvac install, and what you'll get for that is scratch & dent units, cold water, and air ducts not connected. And when you send pics to your project manager (Jim Jones), he'll claim you're ridiculous and starting to get under his skin. Their install crews are all young with minimum years of experience. Wonder why? They rush to get done by 5pm whether the job is done right or not. They'll smoke on your property, act disrespectful when they talk to you, and large amounts of horseplay going on in your own home. Very unprofessional. What a shame what the 2 owners Joe Bolotta and John Hartmann have done to a company Mr. Blind founded on integrity...you have been warned. ***UPDATE*** So we decided to have the install done by a real professional. We chose to go with Trane and filed a complaint with Lennox, and the city. The city inspector came out and was in awe about what he saw. Blind and Sons are no longer allowed permits for my city. As we were cleaning up their mess, we noticed our brand new concrete step roundly chipped. The loser technician had dropped the hot water tank and broke the step. Of course Blind says they're not responsible. We have hired an attorney and will be seeing these clowns in court. Please everyone. DO NOT HIRE THIS COMPANY. THEY WILL ROB YOU OF YOUR HARD WORKING MONEY AND GIVE YOU A JOKE OF AN INSTALL. RUN RUN RUN FAR AWAY!!! read more

Bind and Sons gave me two $25 certificates after a disastrous ordeal with a plumbing issue. (The plumber installed a new shut off. Didn't install correctly and woke up to a small flood in my kitchen. B&S could not come out for 2 days to fix it - knowing the pipe was heavily leaking! I had to shut off water to my house for 2 days until they came out and fixed their mistake.) I used my certificates to have a toilet seal replaced. The technician said I could only use one of the certificates. But did say if I bought a maintenance package from Blind and Sons they would give me a discount on the service and would take the second $25. Well, I fell for it. Doing the math it would only be about $40 more, so I did it. I then got my furnace check as part of that maintenance package this month. He said the furnace would have to be replaced or would probably break this winter. I told him I would think about it. He also took the cover off my AprilAire and was to replace the filter. I found part of the unit on the floor when he was leaving and asked him to come back into the house. Apparently, he could not get the top back on so he just left it on the floor. The AprilAire is an older unit but my furnace is only 6 years old. Called back as there was a knocking sound in the furnace starting the very next day. The same guy came out and said I needed a new furnace and that sound would just happen each time the motor starts and will eventually wear the furnace system down and not work. Decided if I was going to need a new furnace I need to get some estimates before committing. The first person who came to give me a new furnace estimate I told about the sound when the furnace started. He looked behind and said it was because there was something duck taped inside the Aprilaire unit that hit the inside each time it started. He removed that and the sound stopped. He also told me the furnace was in great condition and I could probably get 10 more years out of it if not more. I kept the appointments that day with two other companies for an estimate. ALL THREE told me there was nothing wrong with my furnace. Only one actually wrote out an estimate "if I want to replace a working furnace." The other two said they wouldn't quote to replace something that has nothing wrong with it. One of the estimate guys told me he use to work for a company like Blind and Sons and that they require technicians to get customers to pay at least $300 per visit - whether on the service they were going out for (not including the visit charge) or by selling the maintenance plan. Clearly I got pulled into that when I got this maintenance plan. I will never use Blind and Sons again. Even if they give me $300 in gift certificates. They are dishonest and are there for themselves not for their customers. read more

John Williamson from Blind & Sons came out to see what was going on with our home AC. He was amazing. Friendly, professional, and honest. He walked me through as he worked on the diagnostics. He quickly found out the problem and went to his truck to see if he had the new part that he needed. He did and tested everything before leaving. I couldn't be happier about the service. He's a good guy. Thank you! read more

Booked them ahead of time over two weeks for them to cancel on me on the day of, due to emergency calls of no heat. I haven't had heat for over a month and I'm not considered an emergency??? Now asking nearly double for what was originally quoted for to be seen on the day my appointment that was made over two weeks ago??? Just for them to see if my furnace works. I needed a full inspection. "Just turn it on to see if it works!" How do they know if I have a gas leak? I just bought the house and it's a old furnace. I had them here for electrical last week and now definitely second guessing them for work I want done that's worth over six grand. I have the money in hand to pay for a new furnace, if needed and all the electrical work. SMH. I added them to my list of no shows. Complete waste of time. read more

We've wasted so much our time with this company that I'm not going to waste my time even further by giving a detailed review so here are the cliff notes: Do not trust them with mobile homes; they had to come back multiple times to fix their mistakes. Such as: they did not run the condensation coil drain out from underneath our house so water was just spilling out from underneath our home. That was also against code. They neglected to tell us that we had black mold because they as a company are not allowed to say "mold". I had to spend a lot of time to get several other people to take a look at it and finally get it removed and replaced. Yet this is what their company is supposed to do! Poor communication within the company, poor management to make things right, poor training for technicians, no accountability because you get a different technician every time, poor service & customer service. To say we were mistreated and disappointed is an understatement. There are a few good people in this company but you really need to beware and cautious. read more

Did not hire this company because the receptionist was not able to answer my simple questions, and to talk to a "licensed electrician" was $120. read more

New furnace and AC unit purchased through them with a 10 year warranty. 2 years in and multiple issues with the AC unit. There is no sense of urgency, leaving me, the customer without a service I've already paid for for multiple days. Calling them is not helpful - it's truly the worst customer service I've experienced. I just do not understand how they can continue doing business with this lack of urgency for their customers. read more

If I could give this company zero stars I would. Called yesterday to get an appointment and they said they would be out today. Couldn't give me a time but said that they would call 30 minutes before so I pretty much planned my whole day around this as I did not know what time they would be coming which is fine. Just got a call saying that they wouldn't come at all today because they've gotten other emergency calls after I made my appointment with them. This is absolutely no way to do business. So unprofessional. I guess my time is not important at all as a customer. Wanted me to reschedule, and I practically laughed as I am sure this will probably just happen again. Just a terrible company. Treat your customers better. read more

So it's November of 2018 we bought ac and the thermostat from here they installed it back in May or April of this year 2018. For months we've been experiencing a sort of "hold" on the thermostat. No matter how many times we try to fix it ourselves with the 6 buttons on it and pointless instructions. Which don't help at all. It always goes back to hold and keeps our house at maybe 70 sometimes 68 and I did say it's November and it's freezing out! I called to ask for help and Courtney tell me it would be 120$ fee for them to come out if the thermostat is not under warranty. Uh we have t had it a whole year and I don't know if there is or not a warranty but doesn't matter I will NOT give this company any more money for this bs. I have two small children in this house and they need heat. I'm so upset with their "customer service" alllllll this money my hubs and paid them for our thermostat to be a box of junk. Well go elsewhere and get a new thermostat and never deal with this crap again!!! 120$ to push some buttons. Y'all must be rich!!! Update: I had finally called again and talked with the manager. She helped me out and sent the technician out cuz I caved and need heat and to my surprise...it was this bs programmable thermostat that no one told me I had to always have my setting programs on the temperature I want it on....I don't get it that you have to keep programming it when I don't want to use the schedule. Whatever it's working now cuz the technician pushed the buttons and changed it....he was very nice But I still don't like this program crap. read more

Sorry I couldn't give them a 0 rating. They would not give estimates without a service call. All we wanted was a shower head replaced and the handle and plate cover on the shower changed. Also asked him if he could tighten up faucet on sink because it was a little loose. His estimate was 440.00! No parts- I furnished those. I told him this was a 45 minute job and the estimate was outrageous. He said we charge by the job, not by the time it takes. He told me that I then needed to pay a service charge of 120.00. Stay away from this company-just read the other reviews. read more

My son died on the job working for this company. I've also contacted a manager there that I've talk to quite often since my sons death in 2019. I've let him know twice now that their drivers are on their phone every time I see a truck. They have gps's in the trucks so there is no need for them to be on the phone. Apparently nothing has changed. Safety is not a concern for them. FYI...steer clear when you see them on the road. read more

still waiting on a bathroom fan replacement and fixed, but they got paid. Maybe I should contact the BBB and the Adjutant Generals office. Maybe they will call me back then. read more

What what a rip-off came to my house told me my electrical problem was a major issue would cost at least $600 could even be much higher call someone else they came out and actually fixed the problem and total bill was $135. read more

Blind & Sons is a terrible business. We purchased a furnace and air conditioning system that broke after 7 years. We had our receipt and all of our original paperwork from 7 yrs ago that indicated it was 100% Guarentee on parts for 10 years. The sales team that came to our house indicated that Train was acquired and no longer covering warrenties. The sales team lied to us. We called Train direct and they indicated that Blind & Sons never registered our equipment. It would have been covered if they would have simply done their job. We let Blind & Sons know that the information that we learned and spent countless hours on the phone educating ourselves about Train equipment. In the end, Blind and Sons will not do anything to help us. Just an Fyi to future people looking at this company- They are crooked, scheming and liars. Several of the companies that we have called had also indicated that they are crooked and very terrible to work with. Beware! read more

One star is even too good of a rating. I have been (or was) a customer for at least 8 years. Left a 5 star review a few years ago. Two terrible experiences with this company. In the summer they cancelled the ac maintenance last minute and never rescheduled. Today they did not show up for the furnace maintenance. No cancellation call. Their call wait time is 10 min or longer. No apology just a cavalier 'we had too many emergencies'. This company really went down the drain quickly (no pun intended) read more

I never thought in a million years to ask how much they charge to install a bathroom faucet ! It's not too often I get sticker shock , I knew blind and sons was going to be more expensive than other plumbers but they are right down the street from me and I just wanted it done . The guy was extremely dirty and smelled , he brought nothing but a pipe wrench and was here for 50 minutes . When he told me 520.00 and that he gave me a discount because I was 5 minutes away from his shop I about fell to the floor ! Needless to say I cancelled the electrician appointment for tomorrow and I will never use them again !! I'm still in shock ! read more