I had an excellent experience at Shoe Palace in Whittier! I want to give a special shoutout to…read moreMichael, who provided some of the best customer service I've experienced in a long time. Michael greeted me as soon as I walked in, asked what I was looking for, and immediately took me to the right section. He then went above and beyond, bringing me multiple pairs to try on and making sure I found the right fit. He was extremely helpful, personable, and sincere, and I never felt pressured to buy anything. The only reason I didn't purchase my shoes there was because they didn't have the color I wanted. Otherwise, I absolutely would have bought them there. I just wanted to recognize Michael and the Shoe Palace team for making my visit such a great experience. Employees like Michael are a huge asset to a store. Great job!

Amazing service! always walking in feeling welcomed. Huge selection! Was able to talk to the store…read moremanager and girl employees after they helped me look for the shoes I needed for my kids and I.Didn't get their names but I will forsure be back. Best shoepalace i've walked into!

Marsden's Pedorthics - Whittier's Foot Care & Comfort Shoes Center is a fantastic store for all…read moreyour preventative foot care needs. I have plantar faciaiitis and my doctor referred me here. I am so grateful that he did. Maria, Marsden's store associate, she gave excellent service and went above and beyond to make sure I was well taken care of. I purchased a pair of shoes and sandals. Maria first looked over the doctor's notes and recommendations, then she measured my feet and then she showed me the different types of shoes, brands and styles available for me to choose from. At the time I was still dealing with the plantar faciaiitis flare up pain in the heel of my right foot and Maria handled my shoe fitting with extra care. She was very knowledgeable of the different types of shoes, inserts and inventory. She kindly explained to me the shoe structures, sizing, inserts and other preventative care suggestions. As soon as I tried on the correct shoes and scandals, I instantly felt a huge difference in my feet - the pain almost became non-existent!!! I am so pleased and grateful for Maria, her care and expertise at Marsden's Pedorthics. I highly recommend this store for the shoes that will best take care of your feet.

Jerry helped me find the right shoe and insert that was recommended by my Podiatrist. He was…read morepatient and advised me on my options without feeling pushy. I can be a difficult customer and he really took his time helping me. I really appreciated that!

I had a very frustrating experience at WSS in Whittier and would not recommend this location…read more Over the past few weeks, I went in THREE separate times trying to buy black Pro Club shirts in a size medium for my 14-year-old son. Each visit, I was told something different -- first they'd have them in a few days, then they still didn't have them, and finally I was told they could order them for me and have them shipped to my home. I agreed and very clearly ordered THREE medium shirts as part of their promotion (3 for about $32.50). When my order arrived, I received ONE medium and ONE extra large tall. That is absolutely not what I ordered and makes no sense, my son is slim and medium barely fits him. When I called the store, the manager (Manny) told me there was "nothing he could do" because their system shows that's what was ordered. That response was unacceptable. The employee who helped me (Cassandra) was friendly, but the order was clearly placed incorrectly. (AIRHEADS) To make things more confusing, the total I was charged didn't even match the promotion and ended up being around $21.06 after some kind of discount she gave us because he was a student and showed her his school ID. After multiple trips, wasted time, and receiving the wrong items, there was zero accountability or real effort to fix the issue. Very disappointing experience. I won't be returning to this location. Which is unfortunate because it's the closest but they always mess up something and don't properly train their staff!

Shout out to the gentleman (Sorry, I didn't get his name) and to Emily for going above and beyond…read moreto help me. After picking up my order at another location, I was given shoes with some defects. Being told by that particular location I could exchange at any other WSS, I went to Whittier. Was told that the original location shouldn't have given me the defective shoes. Emily went out of her way to call Customer Service. Unfortunately they were already closed. She continued to help me. Searched for a location local that had the same pair and size. I appreciate the help. Seriously though, WSS returns/exchanges should be able to be made in store even when you're ordering online and picking up at a store location. It's a major hassle printing a label, packaging the item and what not.

Shoe City is an excellent place to buy running shoes. I found what I wanted, made the order online…read moreand received the two pair of shoes within a few days. Fast service, good website and easy transaction.

I don't know about this place anymore...I wonder if all items are knock offs...pay close attention…read moreto the logos and overall quality...

Came in today to exchange Christmas gifts that we gave our son. The store was very well stocked…read moreeven after the holiday madness. Salesperson Gerard and Stephanie were extremely helpful. Gerard was on the sales floor being very attentive and showing us all locked merchandise with a very positive and professional attitude. Something you rarely see now. Stephanie was at the register and took the time to explain all the store sales and how the Tilly's cash promotion worked. Stephanie was very helpful and professional. I like to shop at my local store and I will definitely be coming back. Thank you Stephanie and Gerard.

Lack of customer service and staff help. Tried looking for clothes and shoes for my kids, and not…read moreeven a welcome. 3 staff members, 100% useless

if i could give negative stars i would!!! i didn't get his name but it was the guy with glasses he…read morewas so rude bad service here!! go to the shoe palace at the QUAD!!!! He didn't let me exchange shoes said they worn went to the quad and no issues with them!!

Walked in and was completely ignored by staff, who were conversing prior and went silent upon…read moreentering. Male worker walked to front door to stand by acting as if I would run out with product while female stayed in spot on phone, not asking if I needed any assistance. From someone who has spent so much money at other Shoe Palaces, even taking parts of campouts at this location, I cannot stand for terrible customer service and will not shop here again.

Great place for patches and band shirts. They also got a…read moregood selection of tapestry banners and posters. Highly recommend this place!

The short heavy set gentleman with a ponytail is very rude. I can't imagine how this place is still…read morein business with that guy working behind the counter.

Brandon was very helpful and kind. He brought me several sizes to try on, and I really love the…read moreshoes and the design. Great service and a nice place to visit!

Wonderful service!! Has everything a worker needs! Fast and quick. Me and my husband went in just…read morefor pants and ended up coming out with more, they also have sales on certain things.

This place is a whole vibe! The second I walked in, a friendly staff member greeted me like I was…read morestepping into a shoe themed amusement park! I wandered around thinking nothing was calling my name...until BAM! the Dainty Mary Jane Converse caught my eye! Total love at first sight moment! Sadly they only had a size 9 and I'm a size 9.5 girlie. I tried the size 9 but there wasn't enough for any wiggle room! Even my toes said "Girl, absolutely not!" I asked the friendly and helpful staff member for a 9.5 or a 10 however this particular shoe only run in full sizes. They didn't find any in stock but he found them on their online website and offered to order them for me and the price was the same sale price! I was excited! And then it gets better! I saw online they had another color and I asked that I wanted to order the other pair too! The price was also on sale! SCORE! I asked the kind staff member to ship the merch to the store since my apartment building is always locked and it's such a stressful situation to try to catch the delivery person, it's almost an Olympic sport! Meanwhile I spotted a cute brown pair of New Balance sneakers but I didn't see them in my size. I searched high, low, left, right and NOTHING! I asked one of the kind and friendly staff members if somehow he might find a pair in my size! Then suddenly he shows up with a pair in my size like he pulled them out of a hidden shoe portal! I don't know how he did it but I wasn't questioning the process! While trying on the NB sneakers the same staff member brought me a pair of cream colored Brooks sneakers in my size! He told me they're close as it gets to the Hoka sneakers in terms of comfort and quality. And honestly he wasn't lying , they felt amazing! Even my husband caught the shoe buying bug that he got a pair of Crocs! He totally love them! Did I buy more shoes than I needed? Absolutely! Do I regret it? NAH! Not even a little! Great prices, amazing shoes, and customer service worthy of a standing ovation! I'll definitely come back for more "I'm just browsing" moments that somehow turns into a full blown shopping spree!

Went in with my family today to buy some back to school shoes for my grandkids. The prices and…read morecurrent deals are really good and the customer service was awesome. Thank you, Dorothy.

Love shopping here! Omg cutest outfits and the best pricing in all of LA. just started following…read morethem and their social media is so cute!!! Love a cute store with cute online presence since I live far away Kim 100/10 customer service

Spin has always been my place to go for shoes, dancer wear and even toys !…read more I appreciate everyone who works there but Kelly is my girl who helps me pick out so many cute outfits and my shoes orders , I spend hundreds here and will continue to do so with her great service she's the best one yet !