I went to Cleveland Clinic Urgent care on 3/17/26 I was having Afib, they did two EKG's both…read moreabnormal. They told me to go to the ER in Vero beach, they would send over the records. Due to the fact Vero Beach was 20 miles away, I chose to go to Orlando Medical. I called Cleveland clinic urgent care as I had not seen the results on my chart. The person that answered said the EKG'S were SHREDDED!!! Why? What are they trying to hide, they are incompetent!!!

Went there twice saw to Dr for the sores in my mouth still not well so I went to my primary doctor…read moreand now they're finally doing something Eugene and Blake are the two doctors that I saw and neither one of them help me I'm not happy with you thank you Peggy Marsden

Made my appt online, filled out medical info online. I was early for the appt. And they took me…read moreright away. Everyone there was professional and kind. The place was immaculately clean and friendly. My prescriptions were faxed to the pharmacy for me. We were on vacation,and I am so pleased we went Rivers Edge Urgent Care.

Avast ye Mariners, steer clear of this place, if you need a DOT Physical(719K) and Drug…read moreScreen(719P)! I thought I would go here, instead of seeing a Doctor, elsewhere--bad move! Now as a Merchant mariner, for over 45 years, I've done this procedure, successfuly, ever since the USCG instituted it. Also, I was an registered EMT and am still a certificated Medical Officer, aboard ships. So I actually perform these type of exams. myself. aboard ships. Thus I was appalled, as I watched them, firstly screw up the DOT papers I gave them, and then proceed to fumble the Chain-of-Custody procedure. Well, sure enough, the Medical Officer called me and advised that there were "irregularitys", in the received samples, meaning the test was rejected. So now I am under suspicion, for their incompetency. If that was not enough, when I submitted the Physical exam papers, again, I was informed by the USCG, that there were "irregularitys" there, too. So now I can't get a USCG Medical Certificate, which is required to sail--I'm out of work, because of their "irregularities". Also, they charged me almost double what I would have payed, had I just gone to Concentra. Well, so much for going back to work!

Nice ofc, friendly staff. I will not recommend, 1st- good…read moreluck with prescriptions. 2nd-Root cause there is B.S. 3rd- only 1 issue addressed at a time, other probs.arent mentioned again. 4. I was taken off a med.my cardio prescribed w/O consulting him, and he put me back on. 5. Assumed a stomach prob was a Med.issue over a yr which a gastro found to be a serious problem. Diet, exercise and a med.Im on were ALL my ideas. Do your research fix yourself. These ppl are SOOO sweet but like all other pillpushers.

Short wait. Good people at the desk. Explained very clearly…read morewhat he would do for my gash on my head from falling off a bike. Good recovery. I will go there again if needed. Actually, I am going there this afternoon for a blood test for my thyroid problem.

Just had the most awful experience with the prior authorization person at this Dr's office, that I…read morehave ever had in my life, and I've been in the medical field for 30+ years! She was rude and disrespectful and completely unwilling to help me resolve an emergent situation. I'm sure the doctors and nurse practitioners are fine providers, but the office staff leaves a lot to be desired at this location! It is a SHAME that my 83 year old mother has to sit in extreme pain because this person (her name starts with a V but I won't disclose it) is too lazy to, at the very least, TRY and expedite a simple prior authorization! God forbid anyone who is a patient there have an emergency that needs authorization! This office seems to not give a crap about their patients! They tried to blame it on the insurance. However, having been in the business for decades, I personally know better. Shame shame shame Miss V, shame shame shame. I'll bet if your loved one needed a service and was being disregarded, you'd have a lot to say about it! Beware if you choose this office as your primary care! Anything more than a simple cold and you could find yourself in a lose-lose experience!

I've been searching for a good primary care doctor since moving to Vero Beach over two years ago…read moreand, until now, had no luck. Finding Dr. Jennifer Gerard-Efferen has truly been a blessing! She is everything I've been looking for in a physician... thorough, attentive, and genuinely caring. She takes the time to listen, explain things clearly, and never makes you feel rushed. I finally feel like I have a doctor who truly cares about my health and well-being. So grateful to have found her and Sebastian Internal Medical Associates!

Absolutely one of the worst mismanaged practices I have dealt with in my 30 years working as a…read morehealthcare senior executive and expert advisor to myriad physician groups, medical centers, health systems, and health insurers. They are the quintessential self-centered providers who believe patients are there to serve them at their convenience. They literally give the few remaining independent primary care practices a bad name. They called me less than 3 weeks ahead of my scheduled surgery to cancel my mandatory pre-surgical screening (for surgery to be done by another specialist provider who is very hard to reschedule). Of course they don't care that patients schedule our lives around these appointments and procedures. When I said I couldn't come in immediately because I was traveling (preplanned around these appointments and surgery nonetheless), there was nothing they could do. Their providers were all going to be on vacation at the same time, which was during my preset appointment - with no sensible patient coverage model. Ineptitude and the proverbial shrug, equating to "sorry we can't help you mister" (it's actually Dr. but who cares). They caused a massive problem where none existed and then they feel it's your fault as the patient for not being flexible with their rescheduling. This behavior requires FL law and policy changes that require mandatory advance patient notice when cancellations occur for pre-surg screening and appropriate access to care and physician coverage models by practice so patients don't end up with the "we're on vacation, good luck " message. And I'm just the right person to help facilitate a rational change of these laws in FL. No nonsensical rebuttal by this practice offering counterpoints on their theory of the case or supposed willingness should be believed or accepted as they are NOT in it to help you - this is about what YOU as a patient can do for THEM. Profit and care-at-their-convenience is what you will get. Thank goodness they're just simple primary care (i.e., all they did for me is read basic test results which I can read myself), and not some critical care specialist or critical access provider! Avoid this grossly mismanaged practice and their inept policies at all cost, or you could find yourself as I did, having to solve the problem they created by yourself.

Amazing office. I was treated with respect and very kind and friendly. Would definitely recommend…read morethis place.

Very disappointed that this office requires a paid consultation prior & not same day to do cheek…read morefillers & botox. Just another way to squeeze more money out of you.

After finding myself without insurance and multiple medical problems. I am now what they call "self…read morepay". Afraid to go to the doctors for my foot pain because I had no idea what my office visit would cost. I remembered a doctor I saw years ago that treated me with such amazing results. This week I returned to see Dr.Haile and am so pleased to report that I left his office only having the necessary tests and treatment that I needed. He didn't charge me an arm and a leg and he delivers his treatment with such kindness. A master at his craft and a great bedside manner. You rarely find that anymore. Thank you Dr. Haile. Brenda S

I give this a 10 star, my first office vist was yesterday, Dr. Haile and the entire staff are…read moreamazing,, Dr Haile was so gentle with my foot, found what was causing me pain within 2 mins of seeing me, I thank you Dr. Haile and your staff.

I had to wait for 45 minutes and finally got to see Lisa the NP, She did a good job as usual!read more

Wonderful staff. Great medical Service. We love this place…read more Plus, plenty of small dining places for lunch nearby.