One of the owners named Sarah was very rude and talked to my husband and I like we were idiots…read more She also kept acting like we were wasting her time. We were looking to purchase $20,000+ fireplace but we decided to go elsewhere because of the unprofessional, horrible customer service.

Sarah was fast to respond to my email inquiry and we set a date to visit the showroom. My husband…read moreand I both left work early to make sure we were on time for our appointment (over an hour's drive) and when we walked in, Sarah said, "You're ten minutes early!" And she complained about how people were late and it set her behind, she has a 7-yr-old there she's trying to look after, etc. it just felt unprofessional (and frankly rude given that we were not late. Is she badmouthing us to the next customer?) She encouraged us to buy the Stuv insert (the only one she carries now, she worked at that company for years, she is the sole distributor in VT... we got the whole sell) and when we asked about the federal tax credit she said, "oh, it's more trouble than it's worth, it's hard for an insert to meet the standards, it's only a small tax credit and probably won't put you in a lower bracket..." we later found out the Stuv isn't efficient enough to qualify. And the quote was almost $10,000 with installation. We were rushed through our appointment as she had someone else there next. We felt she was dismissive, talked too much and listened very little, and not forthcoming. We will go elsewhere and hope that she considers the customer a bit more in future. If she hardly has time while making the sale, how can they follow up on service?

Randy was very helpful and informative in my search for a replacement propane b vent stove. I also…read morereceived help from the service department which resolved an issue without the need for a visit. You definitely won me over as a client. Can't wait to do more business with you. JR Grand Isle

Looks beautiful, the unit is very efficient and heats this large room…read more We highly recommend the company we bought it from.

Brian was great. Very responsive to my calls and flexible on scheduling. I particularly…read moreappreciated his honesty. I called to have my chimney swept and after Brian inspected the flue he assured me a full sweep was not necessary as everything was clean as a whistle - he even showed me the live video as he inspected. He charged me a fraction of the original quote as a full sweep was not needed, and provided an inspection report for insurance purposes, etc. Great experience with Adirondack Clean Sweep.

Owner canceled my Sept 17 appointment for stove cleaning due to another account's emergency. Has…read morenot responded to my texts to reschedule .... I am displeased with the apparent lack of courtesy.

The chimney on our 27 year old home needed repair; it was occasionally leaking into the house and I…read morecould see with binoculars there was cracking and crumbling between the bricks at a minimum and likely leaky lead flashing as well. I called a few chimney contractors that people suggested, but I rarely got a call back and the two prices I received seemed terribly high to me. Then, having seen Brickliners trucks around town, I called Brickliners and all of a sudden things got easier and better! The ladies in the office were really polite and helpful and we made an appointment for Adam to come take a look. He climbed right up to the chimney, did a thorough examination, took photos, and explained all that needed to be done, along with a preliminary cost estimate. I then received the written estimate promptly by email and signed on the dotted line! I had the work done early in the season, receiving an early season discount. The fellows who came and did the job were very personable, knowledgeable, neat and efficient. The job was done in less than two days and the chimney looks great. I asked them how I could tell they did a great job (it's not like I can walk up to my chimney and check it out!) and they explained they take pictures to show Jake back at the office, so he knows every job is performed to the highest standards. Bottom line, friendly, professional, fairly priced (chimney work, by its very nature is expensive!), time efficient, solid warranty, all great!

Did a terrific job relining my chimney and helped me with a damper replacement part needed 5 years…read moreafter they performed the work! Sarah and her colleagues go above and beyond to satisfy their customers. Scott

Aaron did a great job at cleaning and inspecting. The detailed inspection report pdf is an…read moreexcellent addition to the service. Highly recommended!

Incredibly knowledgeable and courteous. Aaron installed a wood stove for us- he was patient and…read morethorough and we ended up with exactly what we wanted. I will definitely recommend him to anyone needing help a fireplace or stove! Thanks Aaron!!!

This motel was by far the nicest place I have ever stayed in, Room service, an on suite hottub and…read morea fireplace! The butler assigned to us was extremely attentive and catered to our every need. Down to every little detail it was the absolute best decision for accommodations in burlington

The manager of this hotel, Donna, had an argument with my boyfriend . To be honest she was right in…read morethe arguement and I said that and told him to get in the car so we could leave. She came over to the vehicle and physically assaulted him TWICE through the window. She also threw a bucket at my new car twice and when I said she can't do that she pounted at me and said you're next bitch. I have the second part of this on camera and have reported this to the state since they participate in emergency housing Again, he was wrong to be arguing with her. I was on her side of it. But I have never witnessed such an unprofessional situation. We in no way were physically threatening she walked from across the parkinf lot to punch him through the window. I honestly couldnt believe she did it again ON CAMERA. Rooms2.0Service1.0Location3.0 Alyssa Corron 1/5 2 months ago on Google If i could put one star I would. DONNA MARIE the assistant manager is a major Homewrecker and is not professional at all. The hotel was disgusting with ants filled and she doesn't clean and is homeless and lives there as well. Her dog bit

My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

We've bought tile here twice…read more Both times, the experience was great. They have a really wonderful selection and it seems to be very reasonably priced. The sales people are fabulous. They know their stuff and are able to get you in and out really quickly. Both times, our tile has come in really quickly as well.

REALLY DISAPPOINTED. We spent thousands of dollars there recently. Although some of the staff was…read morenice and helpful, we were told several times that we would be able to return any tiles that we didn't use if the boxes were unopened. When I tried to return them, they said that the tiles - which were normal subway tiles that people would definitely buy - were final sale. This is NOT what we were told when we were purchasing them, and they are the ones that helped us estimate how many boxes we needed so we can only conclude that they oversold to us. It is so frustrating, particularly after how much money we spent there. WOULD NOT RECCOMEND.