I called this place last Monday and someone got back to me this morning…read more The person stated they could not help me for several weeks and there were 40 people ahead of me that wanted plumbing work done I guess this is a one-man operation.

When my old water heater began to leak, I called B&B. I quickly got a call back and Pete came by…read moreshortly after to check out my problem and gave me an estimate. He returned on Monday with a new unit and quickly had my hot water problem resolved. Very expert and friendly service. I'd recommend this locally owned and operated company to everyone with a plumbing problem.

I'm updating my review because I received an email from Keegan, the sales and operations manager…read more He investigated why the initial estimate was delayed after seeing my negative review. Keegan seemed sincere in his effort to follow up, even though it was months later. Mistakes happen at any company, but how a company resolves issues afterward is important. Keegan emailed me with the long-delayed estimate as promised. While it was late, I appreciate that he completed his obligation to contact the customer. It's easier to ignore mistakes than take responsibility, apologize, and learn from them. I'm open to getting future project pricing from Vermont Frames and potentially working with them in the future. I will update how that goes. I'm changing my review to 3 stars due to Keegan's willingness to figure out what went wrong and then follow up. He deserves 5 stars for that follow through.

I had a post and beam house designed in winter of 2021, the frame built and installed in fall 2022,…read moreand the house was completed fall 2023. I have been living in the house for a month. My overall experience with Vermont Frames is very positive, with a few caveats worth mentioning. If I was to construct a home all over again (please, no), I would do business again with Vermont Frames. I hope, and have confidence, that their work will last my lifetime. The design process is lengthy, but thorough. I worked specifically with Rye, who answered a litany of questions about effectively everything I could think to ask. Rye was extremely patient, and always gave us a wealth of well sourced information that would address all of my questions. He was transparent in describing all of the phases, both for billing and construction, and costs that the project would entail. Vermont Frames had done work with my GC before, which simplified the experience a bit. We first started with a house design, which we made alterations. The design firm that Vermont Frames worked with was competent, and their structural engineers were quick to vet and validate requested revisions. After purchasing the plans, and putting in the necessary deposits, we were given a timeline for milling, and installation. Deposit payment is necessary prior to being put on the schedule. Of course, the construction was ordered during the height of Covid supply chain issues, and labor shortages in the state. Furthermore, construction on the project was delayed due to one of the worst mud seasons the state had seen in decades. Ultimately, our frame was installed one to two months later than expected, but largely due to unforeseen circumstances that plagued more than just Vermont Frames. Vermont Frames was open about the timeline whenever I inquired, despite it being an unfortunate situation. I don't attribute those hiccups to Vermont Frames. Actual installation was wonderful. Once the date was confirmed, their installation team was on time, and actually installed everything in less time than was estimated. Vermont Frames is very clear about the schedule of work, and prerequisites that must be completed prior to your scheduled installation date. Things I wish I knew: - Their design partners are just okay. They're good plans for overall guidance of the project, and the the homes themselves are beautiful, but many details in the plans are just not realistic. These details fall outside the timber frame construction, however (my plans, for example, contained non-standard sized appliances for the kitchen, and made it nearly impossible to have a sink centered under the window - shame on me for not vetting the plans more thoroughly!). Plans cost a few thousand dollars, and revisions a few hundred in billed labor, as billed by the design firm. - I wish I knew more details about the craft of timber frame construction beforehand. Mortise and tenon joinery, the process of timbers checking over time, actual impact of SIP r-values to the overall insulation of a house, etc. Ask all the questions. They arrange to make completed projects viewable for customers, or at least did for me. Ask if this is possible, and see the work in person. I probably would have foregone some of the bells and whistles, and gone for others, if I saw them in a completed structure beforehand. - The SIP work being done in tandem with the frame further simplifies things, but the cost of this work is significant, perhaps even more so than the timber framing itself.

I was excited by the welcome & selections . I had felt anxious about choosing lighting for a whole…read morehouse by myself , as my hubby was working out of town. Great fun and professional support by Nick, who's expert knowledge came through ! I was able to chose with back up for most lights. Both the selection & Nick in sales made it happen. I enjoyed the whole experience great communication & follow up.

We arrived to shop on a Saturday afternoon. Two staff we in the phone so we browsed. As we came…read moredown the stairs the salesman no longer on the phone made eye contact and greeted the other couple coming in the door and did not make any effort to check in with us.

I lost all water out of nowhere on the weekend. I hauled buckets of water out of my huge watering…read moretub in my garden to flush toilets and used melted ice for teeth brushing. We were filthy from working outside. One call to Spaffords, our original well maintenence people, and I'm not exaggerating when I tell you that they were in my driveway in 5 minutes. The problem was fixed and replaced in an hour by the nicest men you can imagine. I am so grateful it wasn't worse than it was, and I wasn't inconvenienced more than I had been. My Mom always loved Spaffords and advised me to always call them, and I always will. I am always taken care of with the utmost respect, and with a sense of humor I enjoy. I hope these young men get a raise because they are so much better than the contractors I have had in years! They do what they say they will do.

What a great company to do business with. Previous well contractor from Lamoille County had…read moreserviced our wells and water systems for over 20 years but nothing was ever done right, and they would have to make a return visit to correct their issues. At additional cost of course !! Spafford and Sons was called and within hours repaired our water system the correct way and at a reasonable price to boot !! Great crew of people working towards a happy customer the first time !! Thanks Spafford for the great job !!

We had LaPlante on the schedule for a service but when we arrived to the house, we had an emergency…read moreleak. We called them and they would not come out for hours. When they came out they fixed nothing but charged us $295. The next day, the owner came over, gave me a general business number to contact and did not follow up with us at all but still charged us $198 for this visit, for a total of $507.79 for ignoring us for hours on the first day and coming by the next day and doing nothing. Avoid them at all costs.

After the original home visit to agree to the job, it took months of rescheduling to start the job…read more The men know how to install new plumbing, but the the hourly costs were astronomical. Ask for the hourly wages before hiring them.

You simply will not find a more expert or proficient company, or man (David Kehoe) for your chimney…read moreneeds.

I have had a problem with my chimney for years. Several people have worked on it and Artful worked…read moreon it ..He said it would not be a problem anymore. Called him back three times, he complained that he wasn't getting paid for the call back and I STILL have that problem...

Installers damaged siding and flashing under new window which caused a leak and damage to the room…read morebelow

The whole process from meeting with the owner to discuss what we wanted done to having the windows…read moreinstalled was fantastic. They came when they said they were going to be here. They made an effort to clean at the end of their workday so I did not need to. They surprised us by not only replacing our windows, but putting in brand new windowsills and window Casements, I can't say enough nice things about this company they were wonderful to work with. We have an older home, and the windows were original and desperately needed to be replaced. Now we have confidence that this winter our house will be much much warmer. Thank you!

Hours worked vs hours charged do not match up. Watch billing closely. Would not recommend based on…read morethis discrepancy alone, although we could say a lot more.

I couldn't be happier with Michelle Nolan's cleaning service. They did a fantastic job with a deep…read morecleaning. I find their prices are great. Very professional, and I could not ask for anymore. If you need a cleaning service, I highly recommend Michelle Nolan's cleaning services. #1 cleaning services. Kathy King