Honestly, where do I begin? My husband and I were in the…read morearea shopping for fireplace stone to build a small backyard firepit. Little did we know, we would not end up buying fireplace stone, but a whole dang hot tub instead. We were faced with selling our current tub before we could commit to the new one. Two weeks later, we were coming back to Derrick and Daryl ready to buy the new fancy Saratoga Spa on their from porch. Delivery with Randy and Daryl went flawless. They installed the cover lifter and were able to maneuver it into place. Thank you both! Now, if my above review isn't enough, the team at the Hearthside Shoppe gets better. We had a small issue with our tub after a few days of use. They had their tech Dry out THE NEXT DAY! He was able to diagnose the issue and called me later that evening to tell me he would be there on Monday morning to fix it (this was Friday). That experience does not happen at other places. If you were wondering about purchasing from the Hearthside Shoppe, do it. You will not regret it! Ask for Daryl or Derrek!

This is where I got my pellet stove, and I wouldn't go anywhere else in Northern New York for one…read more They have an excellent selection (Quadrafires, Heatilator, and others) and the friendliest staff. The fellows who installed my stove did so during a raging snowstorm, never lost a good attitude even though the installation was made difficult by complications a prior DIY job caused. (Mea culpa.) These guys are going to be here for the long haul. They service what they sell, and stand behind every product in the store.

Amazing service. Top notch suggestions and advice. Brian obviously knows his way around an off-grid…read moresystem. Immediately pointed out the issues I've been having with my stove and has jumped at the opportunity to fix/clean up the mess others have carelessly left behind. Excited to continue working with ADK clean sweep and it's very clear now why they've come so highly recommended. Thank you

I called Adirondack Clean Sweep Chimney and they we're at my house within days. We just purchased…read morethe home and need to have the fireplace evaluated especially since we plan on implementing short term rentals. Brian McCormack communicated with me right away to set up a appointment. He showed up on time, was very professional, did a complete evaluation and cleaning. He left no mess behind, was courteous and very helpful. He even offered some great tips on what information to provide to renters about fireplace safety. Additionally, his price is more than fair. I would highly recommend Adirondack Clean Sweep Chimney to service any fireplace.

We moved into a home with a beautiful stone fireplace and chimney, but the previous owners told us…read moreit hadn't been used in 20 years. We knew we needed to get it checked out but moving to a new area makes is so hard to find reliable companies to do practically anything. I sent out a barrage of emails to a number of companies that served our area and one response jump out. They responded to my inquiry within just a few hours and were able to get me scheduled for a inspection within a few weeks. I'm sure autumn is a very busy time and my guess is they had a tech coming to the area without a full docket for the day. They have a very clear process, prompt communication, and a very professional approach. On the right day I got a call from the tech that he would be on site within 30 minutes, which was well within the expected window. When he arrived we chatted a bit and, once he got suited up, he jumped into the work and wasn't hesitant to get in there, clear the cobwebs, check some items in our basement, etc., Very thorough and he was able to provide me a good status of my chimney, options for the wood burning insert I had asked about, and a clear, documented, process for how I can get there plus what to do to make sure this chimney will last another 150 years. I was impressed. They are a professional organization, serving a very large area, and not the least expensive option. But, that's not to say they wouldn't be the best value. The technician onsite was very knowledgeable but wasn't shy about contacting his team for further input. All signs of a healthy, stable, company. No pressure. No hard sell. No forced timelines. Just great info, patience, and a real dedication to keeping things tidy! Great visit and a company I would use again for sure!

Employee from here nearly caused a massive accident today on my drive to work (9/24 8am). Cut off…read morethe car in front of me along with the 2 behind me so quick that they spilled items from the back of the work truck all over the road before taking off. We all slammed on our breaks to a complete stop. Car behind me had to come up on my side to avoid slamming into me. I've seen wrecks in front of this place before, I'm assuming this is how they happen. These people should not be out driving around let alone working on people's houses. I will make it a personal mission to dissuade anyone from doing business with these dangerous fools. The driver in question is lucky I was on the way to work, all I'm going to say.

Did a terrific job relining my chimney and helped me with a damper replacement part needed 5 years…read moreafter they performed the work! Sarah and her colleagues go above and beyond to satisfy their customers. Scott

Had a new chimney cap / damper installed replacing the old damper. The fireplace is now unusable…read moredue to smoke drafting down the 2nd flue for the furnace/hot water tank. Never had this issue before and I attribute it to the installation where they removed part of the tile for the fireplace flue. They have offered no real solution. Certainly was a waste of money,

They showed up two days late, apppologized and did an excellent job Steve and hid helper…read more Take back our note of two days ago

I hired Tip Top to clean my chimney for 2023 and 2024. 2023 was fine. In 2024 they came mid…read moreOctober. they didn't go on the roof to clean the chimney cap because there was freezing rain, but still charged me the full $160. This resulted in poor results from my wood stove all winter. Finally, in mid January the stove was rendered unusable because the chimney couldn't vent the smoke. I called my wood stove supplier who sent their technician to assess the problem. He quickly identified the problem as a clogged chimney that hadn't been cleaned properly, and recommended I call the Chimney sweep back to fix the issue. I called the owner who gave me lots of attitude, no showed an appointment, then finally showed up the last week of February on the 24th. He immediately began telling me the problem wasn't his fault and that both I and the technician were wrong. He insisted his employees HAD gone on the roof to clean the chimney cap (an obviously false claim as it was completely clogged with soot and creosote). When I told him that wasn't true and nobody had gone on the roof he got extremely confrontational and started sticking his finger in my chest like he was going to fistfight me on my own front lawn. I fired him on the spot and told him to leave my property. He refused, followed me back to my car and continued accosting me. After several minutes of me shouting "GET OFF MY PROPERTY" he finally packed up his tools and left. By the time it is resolved this whole debacle will have cost me easily $600-$800, and my chimney STILL ISNT CLEAN! Do not under any circumstances hire this guy. He is unprofessional, impolite, argumentative, disrespectful, unaccountable, and potentially violent. I wouldn't even accept his work for free.

Looks beautiful, the unit is very efficient and heats this large room…read more We highly recommend the company we bought it from.

Don't expect this business to follow up on warrantees! Don't expect them to even respond to phone…read morecalls. We waited a year and a half for one "lifetime warranty" part. We've now been waiting for several weeks for a call-back.

Aaron did a great job at cleaning and inspecting. The detailed inspection report pdf is an…read moreexcellent addition to the service. Highly recommended!

Incredibly knowledgeable and courteous. Aaron installed a wood stove for us- he was patient and…read morethorough and we ended up with exactly what we wanted. I will definitely recommend him to anyone needing help a fireplace or stove! Thanks Aaron!!!

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

CANNOT RECOMMEND. Gave me a quote which I accepted along with a deposit for the part. Tried to…read moreconfirm that all was OK but he never returned any of my calls and texts over a couple of weeks---just wasted a lot of my time. Only when I persisted further did I get my deposit returned. Find someone else to do your job.

You simply will not find a more expert or proficient company, or man (David Kehoe) for your chimney…read moreneeds.

I have had a problem with my chimney for years. Several people have worked on it and Artful worked…read moreon it ..He said it would not be a problem anymore. Called him back three times, he complained that he wasn't getting paid for the call back and I STILL have that problem...

I was seeking a propane stove for my new home which was completed at the end of December, 2023…read more Despite being a busy time of year for any company dealing with heating, Sueann got back to me immediately and helped me select a unit that would fit my needs and considerations. Blazing Design has their own installation and service team, and they have a good track record of properly servicing units they sell for their customers. My experience falls in line with what I have heard from others. Installation was prompt. Despite being during a busy season, they were able to schedule me - somewhat on the fringe of their service area, mind you - right after the holidays. They were very communicative about scheduling, and confirmed with me as my appointment approached. Installation was flawless. They took great care making sure that the installation location was precise, and unobtrusive. Phil and Ryan triple checked house plans and reference photos prior to making any holes for venting. Measured thrice, and cut once. Not all went without a hitch. My propane lines were, apparently, not hooked up to my propane tank, which precluded our ability to finish installation on that day. Sueann was quick to schedule a follow-up with me immediately after I had that issue resolved, and they were even able to show up a day earlier, because of an opening in availability while being in the area. I appreciated that immensely. If you're shopping around for a stove, you're probably looking at the same places in this area of the state as I was, and dreading doing business. Some have a history of lawsuits (yes, really), and others have a less than stellar reputation with being helpful to customers. Finding Blazing Design was a huge relief to me. My experience is a masterclass on how to acquire and retain a loyal customer.