Wilmington Air came out this week after I called them to repair some broken wires outside on our AC unit that I had just noticed- I called them iMonday afternoon & they were here Tuesday at 11:00 am -On time, professional, and problem solved in a short time- -New wires were installed that were much stronger -Technician explained everything he did ,and also showed me photos of the work,which helped my understanding of the repair-We have had Wilmington Air service our AC in the past and are always impressed -AC is important in this area -I feel confident that this company is the best when you need a repair quickly!! read more

If I could leave negative 10 stars, I would. They were negligent in an HVAC installation that resulted in a fire. Most horrific thing I've experienced in my life, all due to their company culture of maximizing profits and cutting corners. Terrible company, terrible management. If they were the last HVAC company in the world I would rather freeze to death than even think of calling them. read more

I called the number listed for Blaze Plumbing, very nice and cordial. An appointment was setup for Friday morning at my mother's home, she's 80 years old and my father just passed away, I wanted to be present to make sure she wasn't taken advantage of. A repairman called and said he was around the corner from mom's house this morning, (Thursday) and going to take a look. I informed him I had just installed a brand new top of the line disposal I purchased from Lowes and it's leaking. If it's the disposal let me know and I will return it for a new one. I live 40 minutes away in Beulaville. I started that way. The quote we received was $98.00 to look at it. Before I arrived he had conned my mother into paying $758.00 for replacing a new disposal. It gets better, this is the cheapest disposal offered! He of course was gone before I arrived. A manager was supposed to call me back and has not called as of yet. The company that you call "Blaze" is not the company that shows up at your house to do repairs. Mom said the repair truck said Costal Home Services. Don't trust these people with your elderly parents read more

Customer care was awful! We had appt with them this morning. Did not show. When we questioned the company they told us he had come to our home, told to leave and slammed door in their face. That did not happen but Blaze was adamant it had. And very rude. Turned out tech went to wrong house. We will not use them or recommend. Customer service was rude and wrong. read more

My experience with Blaze began with a service call for a power outage in the garage. The resolution was a GFCI reset. Jason, the first technician, was friendly, knowledgeable, and professional. I had other electrical projects planned for next summer. We walked around with me to discuss my projects. He answered all my questions. Project #1 was to Install a Level 2 Car Charger Station. My wife recently purchased a new EV and was tired of using the 110v charger that took days to charge the car. Project #2 was to install dedicated 240-amp circuits for the Computer Room and Media Rooms. A new floor cleaner that was recently acquired kept triggering circuit breakers and knocking out the home network. The estimates I received were accepted. Jason returned a couple of weeks later to perform the installations. David also arrived that day to assist with the Car Charger. Installations complete. A couple of weeks later, I discovered the 50v circuit that was installed initially was not enough for the results I desired. I called Blaze, and they sent Daniel to upgrade the 60v circuit at no charge. Lastly, I signed up for the HVAC Service Plan. Jake arrived to perform a preventative maintenance inspection. I received a detailed report with pictures of the work performed. Found a capacitor out of range for the main system. The capacitor was replaced by warranty. I HIGHLY RECOMMEND BLAZE ELECTRICAL, and HEATING & COOLING. read more

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Extraordinarily expensive. We were not home and had another person handle it for us. They do not have the experience with service people and obviously the service person was trained to realize that. We are in the middle of a remodel but had to have the toilet seal and two bolts replaced. That's it. Brand new 3/4 treated lumber floor (installed the day before). Not only did the service guy try to say the floor was rotted (brand new yesterday as stated) but tried to sell other services. He charged $498 for a wax seal and two bolts. Never again and I will be sure and tell everyone to not use them. read more

I was told I the control board for my furnace was bad and needed to be replaced. The replacement was $935. Yikes. I paid $99 plus tax for them to come over and tell me this, which they would deduct from the bill to replace the board. I found the same, new OEM board on line for $88 plus tax. It took me 20 minutes to swap out the boards. You got to be wealthy to use this outfit. read more

Blaze Heating and Air conducted a routine service call to inspect my HVAC system. They sent out Justin Mundy to do the work. He did a thorough check of my system. He thoroughly explained everything he did and showed pictures of the work. I have a lot of allergies, so I decided to add an in-duct air purifier to my system. He described the benefits of the air purifier and was able to answer all of my questions, after which he performed the work. After my experience with Justin, he will be the one I ask for when my next routine service call is set up. He is a very professional and knowledgeable young man. read more

BEWARE! We needed to have A/C wires put into the junction box they were laying on (in the attic), ground an outlet in the kitchen and change out two breakers. They charged $842 for just small amount of work. I get the service call fee and the hourly labor charge (which they refuse to breakout) but have the audacity to charge $231 for a 15 amp breaker (he had to take out a 25 amp and put in the 15 amp) and charged $268 to replace a GFI breaker. When asked how a breaker could cost that much since you can get them at Home Depot for $20 and $42, they said a certified electrician needed to put them in. Well hello!!! That is why we hired you to do the work. Only use them if it's your last resort. read more

Blaze Heating, Cooling, Electrical & Plumbing - Cape Fear - Heating & Air Conditioning/HVAC Near Me - Wilmington, North Carolina

Crazy expensive quote to mount a faucet and replace one pvc drain pipe for a kitchen sink. The faucet was supplied, they just needed to hook it up. The quote was for $1003.00 in labor including the $7.00 pvc drain pipe as the only supplied part. Steer clear of these guys if you want value. They must have a ton of overhead to quote a grand for a $300 job. Avoid buyer's remorse and call someone else, anyone else but these con men. If you don't trust this review, read any of the other reviews on this company. Terrible, don't be fooled. read more

Never about the customer only the dollar they make. Shop around before falling into contractor regret.

This company is terrible. They do not honor the 1year labor warranty. They put you off until the labor warrant expires, then they come out to fix there terrible work and charge you They knew it had a refrigerate leak within the first year, they said they could find the leak. Then they came back and said they found the leak. Then lied and said the part was not under warranty I WOULD NOT TRUST THIS COMPANY AT ALL. I have had An air conditioning company in Virginia for nearly 30 years The lady they were taking advantage of is a friend of mine. If you have any questions about what all they did to this lady don't hesitate to give me a call Chris 540-974-5447 read more

I have a contract and on 2 occasions I've tried to get my Spring HVAC serviced and both times they have not shown up during the requested time! I have scheduled a third appointment and hope they can make it! It appears the company has lost its efficiency since Blaze took over the previous Wilmington Air! read more

In January of 2024 I had the duct work under my house replaced. The workers that did the work were friendly and knowledgeable. I paid $8950.00 in full but the work has yet to be completed. The hood still gas tape holding it together. I have called twice over the past three months and been told someone would call me back that day and no one has returned my calls. I called again today and the two managers were in a meeting and couldn't talk. I guess it don't matter since they have been paid in full. read more

Please refer to the email I sent your organization via your website at 9:40pm on 10/7/22. I had an appointment for 12 noon to 2pm today about replacing my two AC units, and my wife took off work for a NO SHOW appointment from your company. Please read your mission statemen "Wilmington Air was built on traditional values of trust, hard work, and genuinely caring for the people who trust us to take care of their HVAC needs. We always strive to give our customers our very best along with timely service and the most up-to-date, technologically advanced HVAC products our people deserve." This is a far cry from the service I received read more

We have a less than 3 year old unit that is no longer working. No power to the thermostat. We called today- we were told it is a $189 fee to have someone come out this weekend. We have a service contract with them. Thankfully it's not too hot and we can deal with the current weather. I had another unit replaced recently and chose not to use Wilmington Air as their cost bid was way higher than others. Very disappointed in service after sales. Would not recommend. read more

Their heat pump inspections are annoying. They change the thermostat settings without telling you (including, on a really hot day, turning the heat on, to 80 degrees for an hour!). They don't explain why they're doing anything, and they don't turn the thermostats back to what you had before they leave, so you have to walk around and fix everything they changed. Just frustrating. read more

Needed an air conditioning company today when my system crashed and they were the only company available. They came out same day and Shane was great. He replaced a faulty pump and did a full check on the havoc system without charging me an arm and a leg. He was so fast, neat, and courteous. Definitely will call them again read more

A huge Thank you to Zack. Professional young man with years of knowledge. Wilmington Air should be really proud to have him on their team.

I have used Wilmington Air several times over the years and always been pleased with their service. Eli evaluated and found the problem. He was very professional and patience. He is an excellent technician and I was very pleased with the results. Thank you Eli and Wilmington Air. Gerrie S. read more

I've never been more impressed with a company than Wilmington Air. I've had 3 jobs done by them. A mini-split, recessed lighting and added plugs (7), and most recently, adding a power receptor from an emergency generator to my switch box. Every time they arrived they were polite, very interested in exactly what I wanted, and laid down paper to walk on. They were ALWAYS on time and each technician me before they arrived. The costs were reasonable and the workmanship had zero flaws. Everything was as promised, and they were really nice people too. I want to give shout out to David Allen. Not only did he install the wiring for the generator, he walked me through the entire routine on how to activate it during a power outage. He was polite (and funny), incredibly knowledgeable, and he made sure I knew how to operate the system before he left. I can't recommend them more highly. They are stuck with me for life. read more

I've now have two wonderful experiences with Wilmington Air. The first, the day before thanksgiving, and the second, in the aftermath of hurricane Florence. Both times, they were very fast in returning my quote request message and/or phone call. They also were very fast in appt times. Both times with in just a couple hours of calling, they were at our house and had our unit fixed fast. Both times they offered cost saving options. Everyone from the phone calls to the technician in person was very polite and courteous and helpful. They've earn our repeat business & recommendation from here on out for sure read more

We had a plumber come out today to replace two toilets that we already had, one was brand new still in the box the other one was one we had already which was clean and ready to be installed . The plumber gave us a price of $900 which we accepted because we were in a bind we had flooring being installed and it had to be done because we were under a timeline. We knew the price was outrageous but like I said we were in a bind so we agreed to have the work done. The plumber told us the one toilet needed a flapper valve assembly which you can get at Lowe's for $35 and we were charged $180 for that part total bill for installing two toilets which we already had was 1100 dollars. I understand that they're in the business to make money but that is pure highway robbery for an hour and a half work, we had already done all of the prep work so all the plumber had to do was install the two toilets, he did have to install two repair flanges that Lowe's has for less than $10, this took him less than 2 minutes per toilet to put the flanges down. I would not recommend this company to anyone for plumbing work unless you have a lot of money to throw away. Post review read more

I tried to get an estimate for a new system. This business canceled appointments on me twice. The first time they canceled it was because Danny didn't want to try to drive to Topsail Island in afternoon traffic. The second time they cancelled a morning appointment was because of some scheduling issue. Ask yourself like I did, if you can't show up to make a $6k plus sale how can I be confident you will show up to repair it when it breaks? I spoke to the sales director who offered to make Danny keep the morning appointment but I told him at this point I lost confidence in dealing with this company. read more

I set up an appointment for an estimate to have my system replaced. I asked for the first appointment of the day so I would miss less time at work. I waited twenty minutes after the appointment time and they still hadn't shown up. When I gave the office a call to let them know, the girl who answered wasn't able to get in touch with the estimator and had no idea where he was. I told her to forget it because if they couldn't get an estimator to the house on time, how was the job going to go? Then she gave me an attitude because I wouldn't let her "make it up to me" Terrible first impression. Don't let this company waste your time. read more

David serviced my system recently in the Carolina Beach area. He arrived on time and was ready to get to the repair problems. His approach was both friendly and professional. Using his mind and his equipment, he was quick to find repair solutions to multiple problems with our system. He appears to be self motivated and rewarded with his abilities to solve difficult repair problems. Thank you for sending him my way. read more

After a few problems, Jimmy made a very sincere attempt to make me happy. Overall he is an honest and good person to deal with. I am very satisfied with my experience with Wilmington Air read more

Quick response time and well trained, knowledgeable technician. He explained the issue, the repair, and made sure everything was in working order. Also was masked up and followed safety protocols during service call. If you need help with your HVAC - Wilmington Air is the company to call. read more

My wife and I had an issue with our ac/heat, we were so lucky to get great service and technicians. Richard and John were careful to walk me thru the problem and all the way to the solution. EXCELLENT Work , EXCELLENT customer service. I will HIGHLY recommended to everyone I know. Customer for life! read more

July 20,2015 On June 18th Wilmington Air Inc, sent a technician (Brett) to service my a/c unit. It was 1 of 3 units that simultaneously stopped working. Every other week I had trouble with each unit. He did several test on the condenser, coils, and air handler. He determined it was completely shot. He suggested his company Wilmington Air Inc. for a new and quality unit.I researched for A couple of days and he was right. Out of all the reviews in the Wilmington area,Wilmington Air Inc.had the highest consistent 5 star reviews out of the 8 that I researched. I contacted Cam Connelly, He explained in detail (layman terms).He told which systems,seer ratings,and pricing. I told him to replace all 3 and to give me a quote.He came by and explained the best efficient,quality systems for my particular needs. He even got me a mid range 15 seer systems not to much more expensive than the lower range model 13 seer. Not to mention rebates from Duke Energy Co. The installers Robert & Mike removed the old systems. Their work was precise,detailed, and custom made.The finished products looked and operated more efficiently and more quieter than the original. the older systems I ran the a/c on 75,but the new ones I set it on 80 and it feels just as comfortable or if not colder. I would most definitely recommend Wilmington Air Inc, to my family and friends. read more

I have to say, Wilmington Air is by far the most professional and reliable HVAC company I've ever experienced!! They are always so honest with me, and I don't have to worry whether or not it will be done right! They are without a doubt a 5 star company!!! I'm super grateful to them and won't ever call another HVAC company if I'm in need!! read more

Called to schedule a seasonal tuneup and the lady on the phone clearly explained all my options and all possible price for common issues if found. After calling several other places Wilmington Air was the most informative and concise with the estimated prices. Other told me such broad ranges it was hard to figure out what I might end up spending. The tech called on the morning of service and said they could come a full 2 hours early if that was ok. I agreed. He was first very polite, professional and made sure everything was correct. He made one small error and it could have shortened the life of a part, rather then just pretending it would be fine and brushing it off he replaced the part with no issue and did not charge me. He double checked everything. My system needed some Freon. He made sure the numbers were spot on. I will definitely be using them again. They seem very honest, hard working, and professional. Other companies sent to just want tons of money. read more

We bought our house at Carolina Beach this year and didn't anticipate any problems with our A/C unit, but last night it just stopped working. I called Wilmington Air and the tech Christian and his associate were out to our house within a couple of hours. They were able to figure out the problem and get the system back up and running. He also provided some useful information on some problems that were happening with the unit. Being at the beach in the salt air, the A/C's don't last as long, so we needed coils replaced which is fairly expensive, but Christian was immediately on the phone reviewing the warranty and making calls about replacement pieces. It turns out it the parts were covered! He was extremely knowledgeable and thorough. I also found that I could get a maintenance plan at a very reasonable rate so that it can be checked twice a year to avoid this happening again. If he had not taken the time to review the rest of the unit while he was here, we would have had an even bigger problem later. I highly recommend Wilmington Air !! They are the best!! read more