So glad we chose Williams Carpet. From the minute we walked in the door, we felt welcomed. A family…read moreowned business with a wealth of knowledge. Unlike some big box stores, where employees are hard to find and not very knowledgeable. Our installation went great. The two man crew were neat, friendly and did a fantastic job. We felt so appreciated and that they genuinely wanted to help us. Our carpet is beautiful. Thank you Sandra and team.

I have edited my original post in order to emphasize the main issue…read more I hired this company to install luxury vinyl plank flooring at my second home in North Myrtle Beach, South Carolina. During the in-home measurement visit, I narrowed my choices to two products. I verbally selected Titan Genesis Restoration Pine which was encouraged by the gentleman taking in-home measurements, and that is what I expected to receive. He said this style was more durable, 100% waterproof, will not require replacing as soon as the other one, and it is trendier. On the written estimate, the document listed the Titan brand with a color name that does not exist in the Titan line. The color written on the estimate actually belongs to a different brand (Shaw Floorté), not Titan. Because of that mismatch, the floor that was ordered and installed was not the product I selected, and it did not match the brand/color combination on the paperwork, as that one does not exist. I was never called (my f/t residence is in NJ) to say the job was done, the balance of payment was not requested as told it would be, and pictures/video was not sent as promised. The owner/seller called me several weeks later, 2 weeks after I told her assistant that the wrong floor was installed, not to expect me to pay the balance, and no reason to have owner call me back. However, Sandra the owner did call me after an additional 2 wks after getting notice that I decided to dispute the 50% deposit I paid with Visa. Since she did not own up and correct her error, and maybe next summer I would have it redone by another merchant it wasn't fair for me to be out this deposit, then start again with another deposit elsewhere. Sandra said I can't keep the floor for free, but the current installed floor is of no use to them. It would be junked. And she was not offering to put down the correct floor at her expense in order to receive full payment originally expected. I get it. It becomes a higher financial loss for her. The interaction unfortunately became unpleasant. I was spoken to in a way that felt unprofessional. She was yelling at me, saying that I must be a rich lady keeping contractors' money, and that I am a nasty person. She was angry that I posted a review on Yelp; kept saying it repeatedly. She wanted me to shoulder 50% of the financial responsibility of her error. Once again, she did not offer to remove the floor and install the correct one. I wouldn't trust this merchant not to leave me without a floor; rip it out and not install correct one. I understand if we have an agreement to correct the error, she is obligated. But I don't want to have to go to court to prove she again did not fulfill her obligation. Had she called me before I flew back to SC 2 wks after the job was completed, admitted the error, and offered to immediately rip up and install correct floor I would certainly have said yes. I also would have halted them had they sent me pictures early in the installation. But her emotional responses to me and threatening me with a lawyer further seems retaliatory and in bad faith. My review is based solely on my personal experience with the product selection process, the documentation error, and the owner's response when I verbalized her error. I hope this information is helpful to future customers so they can double-check that the written brand and color match what they chose and to be on site for the job. Picture on the left is style I chose. Picture on right is style installed. I have additional pictures of the back with labels for brand and corresponding color.

Fantastic services from this company. Have used them many times. Always professional and always…read morequality work. Highly recommend.

From the owner: I clean and do repairs but my special projects I like are LVP flooring and paintingread more

Great service. I have been using them for the past year. I would recommend to others.read more

l am totally satisfied with the look of my lawn or shall l say my yard. My home sits in the middle…read moreof 1acrea of land. When l say that they do a magnificent job, is really an understatement. l have hedge bushes that surround the property and they take care of it all. MARVELOUS JOB

Based on our 1st time experience with Southern Scapes, we recommend them highly. They possess the…read moreskills, dedication and professionalism. From beginning to end, they were all very helpful and knowledgeable. Jenna drew up designs and took into consideration our needs and concerns. She would inform us what would or would not grow well in our area. Jimmy, the gentleman who installed the landscaping, he too was very knowledgeable and explained quite a bit about the plants and the care of them. He had a lot of patience, even when we tweaked a few things while he was working on the plan. We will definitely be using Southern Scapes again for other projects. We highly recommend them

If I could give 10 stars I would! We did a complete landscaping replacement around our house…read more From planning the design to completion of project was wonderful. Jenna works with you and designs your project in pictorial software that allows you to see the new plantings in Photos of your beds. Their installation crew was extremely professional and I was 1000% pleased with their work and the results. Their pricing was extremely reasonable as well. I strongly recommend them for your project large or small