Bought a vehicle from Petersen Auto in Harlan Iowa and engine blew out 5 WEEKS LATER!…read more 0* STARS!

Jeff (one of the owners) is probably the best mechanic I have ever come across. He sat in my car,…read moreclosed his eyes, and gently moved my steering wheel side to side. After a few seconds he softly said, "It's your tie rods." He then raised the cars and showed me. I didn't even know what a tie rod was! He said, "Would you like to work on it with me and learn how to fix it?" Oh boy, did I ever! He stood behind me, holding my hands like that scene in the movie "Ghost". At the end of everything, he didn't even charge me for labor. He just said, "Now you know. And knowing is half the battle." I would definitely recommend this shop to anyone in western Iowa.

Been emailing Brandon Brink, sales mgr for a while on a new 2024 Corvette. He came down somewhat…read morefrom MSRP since it is already a year old, almost two and still new. I made him a cash offer and he said he would get back to me. Two weeks later and still heard nothing. Email owners son, general mgr. Heard nothing. Would think if they sold it, at least a courtesy email would be in order. Just another untrustwothy car dealer, and they wonder why car dealers reputation is worse than US Congress.

Non responsive dealership. We wanted to see & perhaps buy a new vehicle in inventory there driving…read morein from out of town. We did, in fact, buy a new 2023 SUV loaded but not from them. We had two possible cars to trade in but didn't want to trade in either. We phoned & text with them. After never hearing back I'm reviewing them as I'd liked to have had a heads up from anyone in advance. They didn't seem interested in selling a 2023 vehicle at all.

I was travelling across the country, from Wisconsin to Colorado, and was just passing through Iowa…read moreafter winter storm Kayla when my Jeep started acting funny. At the next truck stop, I asked one of the cashiers where I should take it. She told me that she only takes her car to Harlan Auto, gave me directions to the shop, and sent me on my way. Once I got there, I asked the clerk if they had time to get me in. They made time for me immediately because I was travelling. Within the hour, my car trouble was diagnosed. Unfortunately, they did not have that part in and the auto stores were closed due to the snow storm. Without charging me anything for the diagnosis and their time, they referred me to another shop in Council Bluffs that would have the part and would be able to get me in to have it fixed. You know a good mechanic when they care about the customer, not just about the money. If I lived in Avoca, I would only take my Jeep to this shop, as well.

From the owner: Harlan Auto Mart, Inc. has been proudly serving the greater Shelby County area since 1918.read more

These guys are krooks!! The Keast family claims to "Treat Customers Like Friends" in their…read moreadvertising, and nothing could be farther from the truth. I purchased a $42,000.00 used vehicle from them and didn't even make it home before every service light in the dashboard when off. This lemon needed a $500.00 service before I could even drive it and Steve Keast personally told me even though he knew it was WRONG and DISHONEST he would not pay for the service because he didn't make enoogh money on the deal. HA!! SOME FRIEND!! Do yourself a favor and take your business somewhere else!! This is the reason small dealerships stay small. They do not take care of their customers!

From the owner: "Keast Auto Center is a New & Pre-Owned Car Dealership in Harlan, IA. Keast Auto Center sells new…read moreFord, Lincoln, Chevrolet, Buick, & GMC vehicles. Keast Auto Center also features a Ford & GM Certified Service Center."