Great big thanks to the ER department, who took great care of me this past Saturday and Sunday. My…read morecase was rather a curious one. They finally determined what was going on with my knee. Treated me and to home I went. Thanks to the great team that gave me TLC.

Horrible care, worst hospital experience I've ever had. Doctor did not listen to what I was telling…read morehim was wrong and he went a completely different path to something that had nothing to do with my problem. Was stuck in the hospital for 6-7 hours through the dead of night not being seen for hours at a time

In a time where the whole world is suffering through a pandemic, it's always comforting to know…read morethat there is some place you can to and know you will get the best care possible. And that place just happens to be Roger Williams Medical Center. After literally being thrown out of Kent Hospital the night before where I had taken my son for help with Covid, I was at my wits end trying to find another facility to help my son. His oxygen level had dropped to 83 and I was sure he wasn't going to get better. I had checked Miriam, RI Hospital , Fatima and they were all filled. I was not going back to Kent, ( where I have always gone for the last 40 yrs), and started scouting the internet for other options. We found that Roger Williams Medical Center had beds so we headed right there. When we arrived, the nurses immediately took my son in and assessed his situation. They told us that they were admitting him as his oxygen level had significantly dropped to a dangerous level. Within less then 24 hrs, his Doctor, Dr Raimondo, told us that my son had a very bad case of Covid and he had so many Covid crystals in his lungs that he wasn't sure if he would make it! Upon hearing the news, my husband and I were devastated! My son had been informed of his prognosis 4 days later. He was scared! We were scared! I spoke to the nurses, many who were sick with Covid themselves but still came to work, and they assured us he was getting the best care possible. My son decided after a week and not knowing what would happen to him, he just wanted to be home with us and his doggies. We thanked the nurses and his doctor for their exceptional care, which we felt he would not have gotten anywhere else. Update: my son survived this ordeal remarkably. When he went for his first checkup, all the Covid crystals were gone! Dr Raimondo called my son his miracle child! Thank you Dr Raimondo and the entire medical staff at Roger Williams Medical Center!

Son had surgery admitted twice called after hours stoll waiting for on call 3 hrs son is in pain…read more 3 hours waiting for a call back just terrible Went in for apendix turning into a nightmare

I want to sincerely thank the entire staff at this hospital for the care they gave my mother during…read moreher final days. She was treated with kindness, dignity, and compassion, and our family will never forget it. Originally she was supposed to be transferred to Rhode Island Hospital because that is where her doctors were, but there were no beds available. Looking back, I truly believe it was a blessing that she stayed here because the care she received was wonderful. I especially want to thank Amanda, Victoria, and Sheila, and all the nurses and staff who took such good care of her and were so kind to our family during a very difficult time. From the family of Dorcas (Room 3.70, Bed 2), thank you from the bottom of our hearts. We will always be grateful. May God bless you all.

My experience cannot be rated I wrote a poor review for the…read morelack of care my mother received in the emergency department After waiting 71/2 hours we walked out She just got a bill for $125.00 because they checked her in and took her blood pressure UNBELIEVABLE!

My PCP is located here. The convenience of both the hours and the patient portal & quick response…read moretime is fantastic. I have been a patient for several years. Sometimes waits can be long, but primary care in RI is scarce. It's also a one stop shop. Lots of specialists located in the same building. Additionally, there is east side clinical and RIMI located there as well. Off street parking, and located conveniently on Atwood ave.

Care team doesn't really care if you have prescriptions on time. I was advised my script would be…read morecalled in when needed for my vacation. I called twice to confirm and it was filled after I was already out of town. Cancelling my next appointment and will find a different doctor.

My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

Tight visitor parking but free!…read more I had no idea there were visiting hours! (Note: I would understand a nighttime cut off.) FYI: 10am-1pm, 4-7pm. Luckily when I entered to visit someone, it was 3:40. I did have to wait about 15 minutes in line to register with the lobby staff as a visitor. Standing in the line, we were next to the exit door that kept swinging open and getting hit with bursts of cold, January air! I have to say, this was a terrible system. Also, apparently kids under 13 can't visit. My 13 year old was with me and I would have been really upset if I found out after standing in line. This was not posted anywhere but apiece of paper handed to me at the check in station. There is a waiting area. Someone alerts you once it hits 4pm and you can then go and visit. I have to say, I disliked the process. It was clearly posted on the patients door that I needed PPE equipment to visit. The nurses station quickly set us up for success. KUDOS to Miriam. About a year ago at a nearby hospital this was the case with my father but nothing was posted and I found out AFTER I had already been visiting with him! The Nurse we had was well liked by our patient but I found her to be a know it all. Telling my daughter what her pathway to college should be. (Not nursing either.) She also didn't get the message we were visiting and just stood around and took up a lot of our patients time. Keep in mind, we offered to leave to let her do her duties but she rejected. It was mostly standing around and being a part of our time. Overall, our older family members really prefer Miriam. I did think the room was very clean and the floor we were on was quiet.

Recent 3 day stay. (I am an RN). Here are my suggestions for Ways to improve services/care: I was…read moreNever offered a facecloth, towel, fresh Johnny, toiletries (thankfully brought my own), bed linen was not changed (3 days), fresh water (had to ask for it and call each time repeatedly except when Eusebio was on). Rarely saw any cna after they checked in at start of each shift. Had to call repeatedly (3x) for Iv pump beeping multiple times (30-45minutes later after 3 calls they responded). Roommate in pain 4.5 hrs later and after her/my telling 4 staff members she finally got pain med. Asked to give stool and urine specimens but had to repeatedly ask for a hat/collection container. Hospital Dr tried his best but was limited by GI's direction. I was Insufficiently prepped for sigmoidoscopy. No one advocated for reprep and repeat (except me and it was declined). Enemas ordered at 8a received at 1130a, test was 130p-test later postponed to 430p (no reprep which I asked about). No definitive diagnosis. Wanted to sign out ama but insurance said I'd be stuck with the bill. Had to repeatedly request discharge for 2 days in a row (since nothing was being done). The plan of care/Treatment which was never truly discussed with me was just upping meds I was already on and adding on lactose (I thought the hospital dose given was 1x only was surprised to find it in my discharge meds with take daily for a month-Dr never mentioned that was the plan. This med and upping antidepressant med only made/is making my symptoms worse. Feeling worse now than I did when I came into the hospital. Repeatedly requested steroid-drs refused. I felt that I was absolutely not listened to and was not at all included in my plan of care. Once home I Followed up outpatient for steroids, the GI MD agreed to prescribe them, I'm picking script up today. The only reason I did not give not one star is solely due to the following staff members: Wyatt RN(holding unit) sweet and truly caring. Eusebio RN (seriously a gem and born caregiver and staff educator THE BESTnurse I've ever had) the only nurse to anticipate, follow though on my requests, respond quickly to calls (for any nausea meds), listen attentively and even referred reikki practitioner to me for pain management/nausea management. He deserves accolades and a raise. He was also educating a student nurse from RIC and his educational skills were exceptional. Kate (endoscopy) truly professional and attentive, a great patient educator. Michelle (phlebotomist) amazing comforting bedside manner and skilled at what she does. Ray (transport) also great attitude and very sweet and calming. Gabby (Reikki/RN) the best Reikki session I have ever had, truly skilled at Reikki. Fabulous calming and caring personality a true gem. Really loved the Eastern Medicine practices you are incorporating into patient care: pet therapy, Reikki, etc. The customer care cart-offered books, etc The CNA daily lets go for a walk-I didn't need it since I was independent in care but it's a great service. But adl/personal care and individual basic needs services are seriously lacking. Despite the above staff members, I would not return here. Only came because this is where my GI MD is associated with.

Doctor Clark Chen is so compassionate and caring!! All his staff as well. Was such a pleasure to…read morehave them on my wife Susan's corner!! They made a great impact on the cutting edge "Gamma Tiles". So thankful for the skillful transition from the progress of my wife Susan. I believed the saved my wife's life. Kept me informed every step of the way. Can't express the full gratitude that have! Unmatched Care Susan received! As a former EMT, I've seen a lot of Hospitals, But this the best patient care I've ever seen. THANK YOU ALL!!

If you don't love your loved ones and don't care if they die due to neglect, then send them to…read moreRhode Island Hospital. Otherwise I would advise you to take your loved ones anywhere else. I can't believe the experience we have had with the staff at Rhode Island Hospital. Very disturbing and disappointing. They almost killed my mother three times due to neglect and each time they had to put her on a ventilator. We will never ever go back to this hospital in fact we didn't want to go there in the first place but the ambulance driver refused to take her anywhere else. We are very displeased with the care our loved one has received

I was informed by my new employer that I needed a drug screen prior to starting my new position…read more The closest Quest location to me was Atmed Occ Med @ Atmed UC located on Atwood Ave, Ste 122 in Johnston, RI. Usually, I've been to stand-alone Quest locations but this was inside Atmed Urgent Care. It was easy to locate and there are plenty of parking spots. I went into the building and found Suite 122, there are plenty of signs in the building. I wrote my name down on the sign-in sheet and took a seat in the waiting room. A few minutes later, my name was called and I spoke with a woman. I gave her the QPassport my new employer provided and she brought me to the back. The whole process was seamless.

They were supposed to be open until 9pm last night, got there at 730 and the door said it was…read moreclosing at 8. Why are we locking doors at 730? This place has inconsistent hours, so I can't even tell how staff or doctors are. Don't waste your time coming here!

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.