Horrible care, worst hospital experience I've ever had. Doctor did not listen to what I was telling…read morehim was wrong and he went a completely different path to something that had nothing to do with my problem. Was stuck in the hospital for 6-7 hours through the dead of night not being seen for hours at a time

Great big thanks to the ER department, who took great care of me this past Saturday and Sunday. My…read morecase was rather a curious one. They finally determined what was going on with my knee. Treated me and to home I went. Thanks to the great team that gave me TLC.

I did not like the fact that it took hours to finally get a doctor. I was triaged in the hallway…read morenext to the nurses station. Complete with phones ringing and nurses talking loudly and with very bright lights shining down into my eyes. There were only 2 people in the ER. It was a Sunday evening and there was only 1 doctor in the entire ER. Finally after an hour I got an examination room and an hour later the doctor came in. Mumbled a few things , did a quick exam and left. I got nothing for pain. The room was cold and no blanket was offered. He looked like he didn't want to be there. The call light worked but nobody came and I needed a urinal bad. The TV remote was not working and I was told that other remotes didn't work either in some of the other rooms. 2 hours later still nothing. I finally left my bed and went to the nurses station and I told her to call me an ambulance as I wanted to leave. She said that I couldn't leave and to go back in my room and that's when I asked her if there was only 1 doctor available for the entire ER. She didn't even answer me verbally but nodded her head indicating that there was only 1 doctor available. Once I got back in the cold room without a blanket a new patient was brought in on a stretcher. She was having some kind of mental crisis and was screaming at the top of her lungs. Wouldn't you know that they rolled her stretcher right at the entrance to my room and left her there. It went on for about 2 more hours. My labs had come back and I was out of range for my blood level ( I'm on a blood thinner) so the nurse gave me a vitamin K pill to swallow and a ginger ale and she was pleasant and asked if I wanted a blanket and I asked her for a urinal. The patient that was brought in screaming had still not received the attention of a doctor. My nurse asked if I wanted the glass door closed due to the loud patient in front of my room. This was at around 10:00 pm. With the door closed the noise from the loud patient was muffled enough for me to get some sleep. At 4:00 am the ambulance arrived to take me back home. I never saw the doctor again and the ambulance EMT's removed my IV and off I went. It was so desolate in the ER that night. No friendly nurses to wave to and thank. It was eerily quiet as I was being wheeled out. I didn't like my experience at all

Son had surgery admitted twice called after hours stoll waiting for on call 3 hrs son is in pain…read more 3 hours waiting for a call back just terrible Went in for apendix turning into a nightmare

I want to start with a full disclosure because I think it's important. I'm a physician in a…read moresurgical subspecialty, but I have never been affiliated with Kent Hospital or any hospital in Rhode Island. I don't have privileges here, I don't work here, and I have no professional connection to the organization whatsoever. My perspective is simply that of a physician whose family member recently became a patient. To say I came away impressed would be an understatement. Like many healthcare professionals, I tend to notice the little things. How efficiently people communicate. Whether nurses seem supported. How quickly diagnostic studies are performed. Whether the physicians appear engaged. Those details often tell you far more about a hospital than any glossy brochure ever could. From the moment my relative arrived, everything moved with remarkable efficiency. The Emergency Department was organized, the staff remained calm despite what appeared to be a busy day, and there was a genuine sense that everyone knew their role. We never felt forgotten, and there was always someone willing to answer questions. If the person we asked didn't have the answer, they found someone who did instead of giving us the runaround. That level of communication is something every hospital should strive for. The nursing staff deserves special recognition. They were attentive, compassionate, and incredibly professional. They balanced kindness with confidence, which is reassuring for both patients and families. The physicians were equally impressive, taking the time to explain their thought process and discuss the plan of care in language everyone could understand. As a physician, I was also struck by how quickly ancillary services were able to turn things around. Diagnostic imaging was performed promptly, laboratory and pathology results were available surprisingly fast, and there never seemed to be unnecessary delays in moving the evaluation forward. That kind of efficiency doesn't happen by accident. It reflects good systems and good leadership. The hospital itself isn't the newest facility you'll ever walk into, but it's clean, well maintained, and clearly cared for. I'd much rather see a hospital invest in excellent people and efficient patient care than marble floors and fancy artwork in the lobby. From environmental services to patient transport, every employee we encountered was courteous and took pride in what they were doing. I also noticed that the Emergency Department appears to be undergoing expansion, and that's genuinely encouraging. Based on what I experienced, this is a hospital worth investing in. Kent has a reputation that some people still associate with years gone by. In my opinion, that reputation no longer reflects reality. Hospitals evolve, leadership changes, and cultures improve. Based on this experience, Kent deserves to be judged on what it is today, not what it may have been years ago. I don't hand out praise lightly, especially when it comes to healthcare. I spend my career inside hospitals, so my expectations are probably higher than most people's. Kent exceeded them. If my family ever needed hospital care again in Rhode Island, I would feel entirely comfortable bringing them here. Outstanding work by everyone involved.

My experience cannot be rated I wrote a poor review for the…read morelack of care my mother received in the emergency department After waiting 71/2 hours we walked out She just got a bill for $125.00 because they checked her in and took her blood pressure UNBELIEVABLE!

My PCP is located here. The convenience of both the hours and the patient portal & quick response…read moretime is fantastic. I have been a patient for several years. Sometimes waits can be long, but primary care in RI is scarce. It's also a one stop shop. Lots of specialists located in the same building. Additionally, there is east side clinical and RIMI located there as well. Off street parking, and located conveniently on Atwood ave.

Care team doesn't really care if you have prescriptions on time. I was advised my script would be…read morecalled in when needed for my vacation. I called twice to confirm and it was filled after I was already out of town. Cancelling my next appointment and will find a different doctor.

My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

Tight visitor parking but free!…read more I had no idea there were visiting hours! (Note: I would understand a nighttime cut off.) FYI: 10am-1pm, 4-7pm. Luckily when I entered to visit someone, it was 3:40. I did have to wait about 15 minutes in line to register with the lobby staff as a visitor. Standing in the line, we were next to the exit door that kept swinging open and getting hit with bursts of cold, January air! I have to say, this was a terrible system. Also, apparently kids under 13 can't visit. My 13 year old was with me and I would have been really upset if I found out after standing in line. This was not posted anywhere but apiece of paper handed to me at the check in station. There is a waiting area. Someone alerts you once it hits 4pm and you can then go and visit. I have to say, I disliked the process. It was clearly posted on the patients door that I needed PPE equipment to visit. The nurses station quickly set us up for success. KUDOS to Miriam. About a year ago at a nearby hospital this was the case with my father but nothing was posted and I found out AFTER I had already been visiting with him! The Nurse we had was well liked by our patient but I found her to be a know it all. Telling my daughter what her pathway to college should be. (Not nursing either.) She also didn't get the message we were visiting and just stood around and took up a lot of our patients time. Keep in mind, we offered to leave to let her do her duties but she rejected. It was mostly standing around and being a part of our time. Overall, our older family members really prefer Miriam. I did think the room was very clean and the floor we were on was quiet.

Recent 3 day stay. (I am an RN). Here are my suggestions for Ways to improve services/care: I was…read moreNever offered a facecloth, towel, fresh Johnny, toiletries (thankfully brought my own), bed linen was not changed (3 days), fresh water (had to ask for it and call each time repeatedly except when Eusebio was on). Rarely saw any cna after they checked in at start of each shift. Had to call repeatedly (3x) for Iv pump beeping multiple times (30-45minutes later after 3 calls they responded). Roommate in pain 4.5 hrs later and after her/my telling 4 staff members she finally got pain med. Asked to give stool and urine specimens but had to repeatedly ask for a hat/collection container. Hospital Dr tried his best but was limited by GI's direction. I was Insufficiently prepped for sigmoidoscopy. No one advocated for reprep and repeat (except me and it was declined). Enemas ordered at 8a received at 1130a, test was 130p-test later postponed to 430p (no reprep which I asked about). No definitive diagnosis. Wanted to sign out ama but insurance said I'd be stuck with the bill. Had to repeatedly request discharge for 2 days in a row (since nothing was being done). The plan of care/Treatment which was never truly discussed with me was just upping meds I was already on and adding on lactose (I thought the hospital dose given was 1x only was surprised to find it in my discharge meds with take daily for a month-Dr never mentioned that was the plan. This med and upping antidepressant med only made/is making my symptoms worse. Feeling worse now than I did when I came into the hospital. Repeatedly requested steroid-drs refused. I felt that I was absolutely not listened to and was not at all included in my plan of care. Once home I Followed up outpatient for steroids, the GI MD agreed to prescribe them, I'm picking script up today. The only reason I did not give not one star is solely due to the following staff members: Wyatt RN(holding unit) sweet and truly caring. Eusebio RN (seriously a gem and born caregiver and staff educator THE BESTnurse I've ever had) the only nurse to anticipate, follow though on my requests, respond quickly to calls (for any nausea meds), listen attentively and even referred reikki practitioner to me for pain management/nausea management. He deserves accolades and a raise. He was also educating a student nurse from RIC and his educational skills were exceptional. Kate (endoscopy) truly professional and attentive, a great patient educator. Michelle (phlebotomist) amazing comforting bedside manner and skilled at what she does. Ray (transport) also great attitude and very sweet and calming. Gabby (Reikki/RN) the best Reikki session I have ever had, truly skilled at Reikki. Fabulous calming and caring personality a true gem. Really loved the Eastern Medicine practices you are incorporating into patient care: pet therapy, Reikki, etc. The customer care cart-offered books, etc The CNA daily lets go for a walk-I didn't need it since I was independent in care but it's a great service. But adl/personal care and individual basic needs services are seriously lacking. Despite the above staff members, I would not return here. Only came because this is where my GI MD is associated with.

I spent 11 days at RIH this month across two admissions…read more The Urgent Care center thought I had a collapsed lung and sent me via ambulance to the ER. I was examined quickly and it was discovered that I actually had a couple of blood clots in my lungs and infarction. I was admitted and put on Heparin. I got to be in the women's medical unit and got my own room. The nurses were all so kind and attentive, answered my questions and helped me stay relaxed and the CNAs were supportive. The clots caused me to get Pnuemonia - and I added a couple days to my stay. It should have been a scary time (PEs can kill people) but I felt the entire time like I was where I needed to be and it was all under control. I did try to be a star patient but still, the care was excellent. I also felt like nutrition was great - Manny was trying hard to find me something I'd eat when I had absolutely no appetite. Even housekeeping was friendly whenever they came in my room. I ended up getting readmitted when I spiked a fever five days after my first discharge and ended up with sepsis. When I got to the ER I explained my doctor sent me back due to high WBC and tachycardia and they took me right in, put me under sepsis protocol and made me a priority, I felt worse than I did with the PEs and Pneumonia but with fluids and more meds I began to feel so much better so quickly. And again - felt so well cared for by the nurses and doctors. This time I was on co-op 4 for a few days. I know everyone's experience is different. And the patients the nurses and doctors see have varying needs - I tried to not be too needy - I was comfortable enough and getting my meds and tried to focus on doing what I could to improve my recovery time. But seriously - two things that could have killed me and I felt less stressed than I have all year.

I only gave it 2 because have to surgery which was great doctors are very good but after surgery in…read moreroom no one ever comes in ring buzzer no one answer wife went up to desk no one there asked question said will come back with answer never came back no one comes in to fix covers terrible service but great doctors

I was informed by my new employer that I needed a drug screen prior to starting my new position…read more The closest Quest location to me was Atmed Occ Med @ Atmed UC located on Atwood Ave, Ste 122 in Johnston, RI. Usually, I've been to stand-alone Quest locations but this was inside Atmed Urgent Care. It was easy to locate and there are plenty of parking spots. I went into the building and found Suite 122, there are plenty of signs in the building. I wrote my name down on the sign-in sheet and took a seat in the waiting room. A few minutes later, my name was called and I spoke with a woman. I gave her the QPassport my new employer provided and she brought me to the back. The whole process was seamless.

They were supposed to be open until 9pm last night, got there at 730 and the door said it was…read moreclosing at 8. Why are we locking doors at 730? This place has inconsistent hours, so I can't even tell how staff or doctors are. Don't waste your time coming here!

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.