1. Blackstone

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Ottawa, ON

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Blackstone

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

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3 years ago

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The Stone Fabricator

The Stone Fabricator

(3 reviews)

Very disappointing experience - would not recommend…read more I ordered a quartz kitchen countertop from The Stone Fabricator Inc., and the entire experience was frustrating from start to finish. When visiting the showroom, it was difficult to get any assistance -- you basically have to walk around on your own and make a selection without clear guidance or information. The installation was extremely poor. The joint was bright white on a grey countertop, visibly uneven, and yet they marked the job as complete and "satisfactory." I had to complain and send photos before they admitted it wasn't done properly. When they came to "fix" it, they simply tried to even it out and used a marker to darken the white joint. I had to complain again before it was finally corrected. You need to monitor every step closely, because they will leave the work unfinished if they can. Each time they sent someone -- whether it was a representative or even the owner -- the attitude was arrogant and condescending. They kept offering excuses: saying the installers were apprentices, that the supervisor was on vacation, or even that the person fixing the color was color-blind. Instead of taking responsibility, they tried to make me feel unreasonable for expecting professional standards. After all the issues, they didn't even offer a small discount or apology for the time, frustration, and repeated visits required to get a basic level of quality. There are many countertop specialists in Ottawa -- save yourself the stress, poor service, and excuses. You'll likely end up with a repaired product and still pay full price.

YOU HAVE TO CHECK THIS PLACE OUT... AMAZING PRICES ... TSF has amazing customer service and great…read moreprices! Ask for Kristen. We had exceptional customer service, attention to detail and support in choosing our new kitchen granite countertops and as well during the installation. The end product exceeds expectations. Our friends and family love our new kitchen. Thanks TSF

The Home Depot - I love variegated plants. So beautiful.

The Home Depot

(17 reviews)

$$

I feel like one of the businesses that have flourished during this Covid-19 Pandemic is Home Depot…read moreand stores of that ilk (Lowe's, Rona, etc.). People are staying home and fixing up their houses. I have never seen the lumber department at Home Depot as empty as I have during this Pandemic. The store employees even told me that the wood is flying off the shelves. They get a new shipment in in the morning and before noon, it's all gone. On my last visit there, their saw was broken, presumably from overuse, lol. I guess when this Pandemic is over, people are going to have some nice looking homes...well, unless these do-it-yourselfers are anything like my dad. Anything my dad builds will be highly functional, and it will last forever, but it will be incredibly ugly (I love you, Daddy, but you know it's true!). Lol. Anyway, this location has pretty good customer service. The employees are on the most part nice and friendly. Their inventory is usually good (during normal times) and their prices are satisfactory. You're never going to find any awesome deals here, but prices are comparable to similar stores. This location is I think technically a part of College Square, or at least it's behind College Square. There used to be a Harvey's attached to it, but no more. If you want food, there's a McDonald's, a Subway, a Tim Hortons and a Pizza Pizza across the parking lot. Or if you drive around to the main part of College Square, there are even more food options (Osmows, Mucho Burrito, Edo, Allo Mon Coco, Starbucks, and Chances R). Lots of free parking in their parking lot.

**Warning** Do not hire Home Depot for toilet or other product installations. They will not take…read morecare of property damage if the installation goes wrong!!! I hired the Home Depot to install a new toilet in November 2023. The home depot sub contracts toilet installs to another company (Quick Contractors). They sent a guy with no experience to install the toilet. The installer installed the toilet incorrectly and on an angle. The toilet leaked and caused thousands of damage to the floor and ceiling below. I have been given the run around from Home Depot and Quick Contractors to repair the damage. These two big companies decided to pass off all responsibility to the installers private insurance who has been ignoring my emails and calls. I have informed both companies there has been no progress or resolution in site. The contractors private insurance has claimed they have not accepted fault for the damage yet, even though it has been made clear the installer was at fault. A 2nd installer was sent out from Quick Contractors to reinstall the toilet and report back on what caused the damage. The 2nd installer clearly stated the leak was from improper installation and took pictures. Attached are photos of the toilet installed on an angle and the water leaking out of the base soaking a drop cloth. If you think hiring a big company like Home Depot will have your back with any warranty issues think again. My house is supposed to be on the market for sale but will be delayed until the repairs are final.

Stittsville Home Hardware Building Centre

Stittsville Home Hardware Building Centre

(3 reviews)

Stittsville

This hardware store is much improved since it became a Home Hardware (it used to be a Rona…read morecorporate store before Lowe's bought them out). It's now brighter and cleaner, more inviting. And although I miss the kitchen set up display, I do love the addition of the giftware section! This shop has a small-town, personal feel, which the larger chains are lacking. It's still not a huge store, and the customer service section (round desk in the centre of the store) is still where it used to be. At least this store sells some lumber, and tiles. And there's an area / room for contractors to do their business, too. The biggest bonus to me is that it's still Canadian! Bravo! I will be back.

Well... I live close to here, went through a move. So, of course I need this place here and there…read more It is nice and small. I cannot stand the big box hardware stores. I don't know how to find what I need, too much stuff. Too many huge aisles. This location, I always get a great parking spot in front as it's never busy. In late summer, I remember coming here also to grab corn and other fresh farm things from a stand in the lot. Handy. Yummy. The down side here is that there is no one asking if you need help and staff at the register are not that knowledgeable. It's also very expensive. Selection not great (even re light bulbs) BUT, they do have some unique things that I've only seen here. Some in housewares, would make great gifts. I grabbed the mug I took a pic of below as an example. Anyways, I've bought many an item here and I know I'll be back. Convenience gets it 3 stars.

Blackstone - buildingsupplies - Updated October 2026

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