Another shop quoted me way too much to even look at my car. This company has awesome staff that are friendly, and accommodating and were able to diagnose and fix my car swiftly. The price is unbeatable for the work and the timely manner it was completed. Will return for future repairs! read more

Asked for a quote on a specific repair which is not a complex fix. They should be able to provide a quote on this repair, but they refuse absent their own diagnostic. This vehicle had a prior dealer diagnostic. Black's Tire aka BTS refuses to even give an approximate cost even with a disclaimer that the cost may change once vehicle is in their shop. The lack of transparency in pricing is not acceptable. When I complained, heard every excuse in the book. It appears they do this to capture additional revenue (aka fees) to give a simple price quote. Will not give this company my business. read more

My experience I purchased new tires Went in for tire rotation, grease front end , and oil change No phone call after 5 hours Went to get vehicle all they did was change oil (I hope) Tires not rotated and and not greased I will not go back read more

Stopped having our vehicles serviced by Black's Tire in Dunn, about five years ago, due to slow and expensive service. Gave them another shot today, only to find that they still are. A $59.00 fee to simply change the oil and filter that I provided, while taking over an hour to do so, is entirely unacceptable. They made a young man wait over three hours to have four tires installed on his truck. This fella had already been waiting for over two hours when I arrived. I have never seen a less qualified person, placed in the position of business manager and I don't know why the business owners would do so. It is my opinion that whoever gave a positive review to this business must be either a relative or a work of fiction. I will make every effort to have the current business manager, cashier and a certain mechanic replaced. 1SG(R) John H. Osborn II SFQC 3-83 / OTC-18 read more

Who says lighting doesn't strike twice? Went in for a tire repair one day. A rotation on my other vehicle the next week. Great Fast,Friendly Service. The Two Ladies behind the counter did it again. read more

The people were knowledgeable, courteous, and efficient. I had a flat tire on 95. Dunn, NC was in the middle of a very long trip. Once i got towed in, I was out of there with two new highly rated yet reasonably priced tires and a rotation in about an hour. read more

While traveling from Maryland to Florida, we had a belt break on our car. Blacks staff were fantastic! They got our car in immediately, repaired the car and got us back on the road in about an hour! We were traveling with our dog and they even let us bring her in to relax while we waited. Very friendly and welcoming staff. Highly recommend them!! read more

Black's Tire & Auto Service - Car being towed to Blacks - Tires Near Me - Dunn, North Carolina

Your desk clerks were very, very helpful the best I've seen in any place and Dunn North Carolina

It is what it is. I don't need your apology or unfounded explanation. As a military retiree whom have dedicated my life to the service of this country I expected a baseline of professional courtesy at Blacks Tire, Dunn, NC. I was met with a level of indifference that was not only unprofessional but felt pointed dismissive. Spending $805.00 is a significant amount of money and at least you would expect at least a "thank you." After spending that significant sum on four new Goodyear tires my exit conversation consisted of a single "Your tire warranty is in the envelope." That raised a serious question about the culture and biases within the business. It seems as if the "unthanked" and my presence was merely a toleration. I can't help but wonder if my race had been different would the treatment been the same. If a business cannot tell a customer "thank you" they don't deserve the privilege of serving the public. I have historically avoided small business like this for the exact reason. I normally complete my transactions on a military base or a Toyota dealership that offers a standard level of professionalism. However, I took a chance on Blacks Tire, Dunn, NC based solely on a recommendation from USAA Insurance Perks referral. I walked into the business as a customer that provided a significant financial injection to the local economy. However, I walked out as being treated like just another transaction. read more

Black's Tire & Auto Service - Tires Near Me - Dunn, North Carolina

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Update! I went today for my rescheduled appt and My God, the atmosphere was different and even felt different. The young lady at the front greeted me with a smile and was very helpful and informative. Additionally, she treated everyone with a smile throughout her interaction. The service personnel, Brian, was very helpful and informative as well and kept me updated every step of the way. This staff should be there throughout the week because they have superb customer service skills. The other staff there on my first visit needs re-training. read more

I was in Dunn visiting from out of state and apparently I drove over a piece of metal that decided to get stuck in the tread of my tire. I called Black Tire and asked if they could repair the tire and they told me to bring it in and they would see if it could be fixed. Fortunately it was able to have a patch put on and they even patched the same tire that had a plug in from a previous repair. Everyone there was very courteous and helpful. I highly recommend Black's Tire Service in Dunn, NC read more

Customer service was superb!! Actually stayed open to help accommodate me during travels. Thank you ladies

We got a flat while driving near this location. They were top notch. Quick replacement, great service, fair pricing. Highly recommend this place. read more

I needed an alignment for my SUV. I did not have an appointment and was pleasantly surprised when my car was ready within 30 minutes. The location in Dunn, NC is generally a good bet for a speedy turnaround on maintenance. read more

Repaired leak in tire no charge covered by road hazard insurance. Thank you. Fast service.

I needed 2 tires balanced and my tires rotate. They took my truck in immediately upon arrival and it took 1hr and 25 minutes. Ridiculous! When I got my truck back I found out why it took so long. They went through the display and reset both of the mileage trip meters and who knows what else. Their guy was back there screwing around with things he had no business touching in the first place. I Needed that mileage for my job! I highly recommend taking your car elsewhere to someone who can be trusted!! read more

I took my Mazda to Black's Tires on February 27, 2025, for a simple tire installation. While my car was in their possession, my Mazda Connected Services app alerted me that my hood was opened without my permission, followed by a notification about a low oil level--despite having an oil change at the dealership just days prior. Shortly after, the shop called me, claiming my engine oil was low and offering an oil change. When I arrived to pick up my car, my coolant reservoir cap was tampered with and was left open, and my oil level was low enough that I had to purchase oil to top it off. When I confronted the store, they denied any wrongdoing. This level of dishonesty and unauthorized tampering is unacceptable, and I am taking my car to the dealership to ensure no damage was done. read more

If I lived closer to a Black's Tire, they would be my number one stop for all of my regular vehicle maintenance that I can't do myself. This shop is particularly good. It being a little ways out in Dunn, you don't have to deal with the crowds that frequent the locations in Fayetteville or the other bigger cities. The staff is very helpful, and easygoing. The manager is particularly good at getting on your level when discussing what your car needs. You often feel like you're getting led on when you go to repair shops but I've never felt that way here. I got four new tires installed and balanced at a reasonable price - remember that you don't HAVE to go with the Goodyears that they clearly have a relationship with here. I got Falkens, for example. You can order any tires and they'll put them on for you. The waiting area is large and spread-out with plenty of seating, including a table with chairs. There's vending and WiFi if you need to work while you're here. read more

Blacks tire in Dunn, NC They told me to come at 3 pm after school then we get there and they say come back tomorrow. Why tell a customer to come at 3 then tell them to leave. He said ok wait let's see if we can do it. 4:30 they take the care to balance the tires. He charged me to balance my tires but they left the passenger rear tire out and the next morning the rim ate the tire! It was cut by the rim shredded and I had to get a new tire. I called and they refunded my money but that is not paying for my time, the tire or the complete incompetent service! I am glad I was not on the highway when this happened. Thankfully we got two new tires and a true balanced tire service from another tire shop. read more

Walked out to find a flat tire on my truck. Took it in to Black's and also had an inspection done with all under $50!! The mechanic was honest and said he could plug the tire instead of charging us for a new one. That is RARE and SO appreciated!! Every time we take our automobiles there, we are never disappointed. Thank you, Black's!! read more

Rear tire on driver side had trouble maintaining air pressure during the day. So I decided to stop by to see if they would take a look. They gladly took me in and soon confirm my suspicion with my tire going bad. Very happy with the results. They confirmed my tire was bad and there wasn't anything they could do to salvage the tire, had the tire in stock, and soon I was off on my way to my next destination. read more

Great service, great communication, skilled technician, great value. Highly recommend.

I've been to this Blacks Tire many times to have my tires serviced and oil changed. They are always accommodating and friendly. I have been very pleased over the past two years of visiting their location. read more

My wife had an appointment for brakes and a alignment at 10am. 6 1/2 hours later, they are just getting to the alignment. Great place to go if you are homeless and need a place to hangout all day. Otherwise, stay clear of this place. Stewarts Tire Service in Coats, NC blows these folks away... easily. read more

On 5/18/23 I dropped my car off at Black's Tire & Auto Service in Dunn, NC due to a flashing check engine light and acceleration issues. After being without transportation for 86 days, not offered alternate transportation, given misinformation, and had to constantly follow-up with the team for updates after paying 2,103.29 for a service I remained patient. I am terribly disappointed in the lack of professionalism, customer service and general care that I experienced throughout the course of this entire ordeal. Despite the company's slogan "Black's Has Your Back" it felt like no one had my back after months of my ongoing car repairs going unprioritized. This experience demonstrated a lack of commitment to your customers and a lack of service beyond just getting a sale. I would like to speak to Corporate Leadership at their earliest convenience. read more

Called to get eight new tires for 2 trucks this morning. Whomever was manning the phones was very rude. Not a good way to do business. I called Costco instead. I don't need to pay $2000 for someone to be so nasty. read more

Took my work vehicle in to have my brakes replaced for the second time in three months. After the first brake job the brakes pads were gone, metal on metal.(Explain that?) They replaced everything under warranty but in the process my 250.00$ Bosch impact drill disappeared out of my truck. When I spoke to the manager the first thing out of his mouth was,( We don't have cameras.) I'm very thorough when it comes to my tools and I know it disappeared while I was there. My conclusion is they are incompetent and thieves. I am filing a report with the sheriff's office. I recommend avoiding this place at all cost!!!! read more

My car brakes started to go out on 95 as I was passing through. Great service! It was late Saturday and I knew they wouldn't open until Monday. First thing Monday they got to work and had me back on the road by early afternoon. read more

If I could give zero stars I would. Terrible customer service. Called for an estimate for new tires for 2007 chevy impala.. Greeted the person who answered my call and asked how they were doing today. I got snapped at bc they had a long line of customers. I was straightforward with what I needed. I was just told "I have a long long of customers" . Like I'm sorry man but you may wanna figure that shit out cause y'all only opened 6 mins ago and you already have a stick up your ass to customers lol read more

I sent my son to get an oil change on his Audi on 4/14/2022, he was told that they couldn't get the bolt off to change the filter so they ONLY changed the oil, still charging $80 for the services. My son got 5 minutes down the road when the car knocked off and wouldn't start with his oil pressure light on. He called his father who was a NON licensed mechanic, he took the bolt and filter off laying beside the road sound so. On 4/15/2022 I went to talk to a manager about why a NON licensed mechanic could get a bolt off and they couldn't and why my son was charged full price for a service they didn't do correctly, he only answer was they couldn't get the he bolt off and he surely charged him full price and maybe next time I should have the oil changed instead of sending my 22 year old son. The employee was rude and unprofessional he eventually ended up calling the police on me because I demanded answers, he called it being irate. The police agreed and actually gave me info on a better place to go! Worst experience ever!!! read more

Let me pose a question to you: when something stops working on a vehicle that has worked fully before and you take it to be fixed, you would expect it to be fixed back to working condition in a manner that it previously worked, yes? Let's say an air conditioner on a SUV that operated fine and all of a sudden it quits or just works very limited-you take it to a professional who can restore it to normal working condition but when you get the SUV it only operates on a limited function,barely above the broken condition and get told by a woman who I am assume is the manager Tabitha that it's basically good enough and that it works better than it did when it first arrives--umm what?! How is this proper customer service?! Then you give them a second chance to fix their mistake and she tries to charge you AGAIN for something that should've been fixed the first time! Finally they decide they can't fix it, and puts the old part back on and doesn't refund you any money. Please seek another place to do your business. These people are rude, inconsiderate, and not very knowledgeable in their area of "expertise". read more

I went to Black's Tire & Auto Service for a tire rotation and an alignment this past Saturday. When I got my car back, it had been aligned, but the tires were in the EXACT SAME position they were in when I took it in-although I paid for both a tire rotation and an alignment. Did they think that I was not going to notice? I called back Monday morning and the guy who answered said he did not work on Saturday and could not say why they had not been rotated and to please bring my car back in. I took my car BACK in on Tuesday afternoon. The front desk clerk tells me that she had "gotten on" the technician for not reading the work order...Oh, okay. They took my car back and after a few minutes another woman comes up front and tells me that research has shown that the best tires should be on the back and that was currently where they were located. Are you serious???!!! At that point I'm thinking, you have charged me for a service that you did not provide and now the SECOND time that you have my car at the back you are going to tell me about some research!?! And if that is the case, why didn't you say that the first time and why did you charge me? I called my husband and he immediately said to tell them to refund my money! She provided the refund along with a printout of a quote for new tires. You can't be serious because why would I trust you to put new tires on when you can't or refuse to rotate the ones that I have? I leave and about 10 minutes later I get a call from them saying that the technician did not put the lug nuts back on the tires!!! I said "What, are my tires going to come off of my car?" and she said no. I proceeded to tell her that I could not come back that afternoon but would return before I went to work Wednesday morning. I went back for the THIRD time on Wednesday morning and the technician said that they he was unaware that they had brought my car to the front before he had a chance to put them back on. He actually had to put the lug nut COVERS on, but that is not the terminology she used. All I can say is sure-go to Black's Tire if you like to pay for services you don't receive and you like unprofessional businesses. read more