Poor follow up after making multiple promises. Unable to get response and have waited almost two…read morefull months for a response. Apparently too busy to meet responsibilities.

This was the service that the couple from whom I purchased my home here three years ago. Of…read morecourse, I continued their relationship with Wells. My experience, however, was of being ignored anything until a long-time neighbor's customer requirements caused Wells to come by. There was also a continued failure to respond to my telephone messages when I had a sprinkler system. I detected a general disinterested in working for me. I suspect that this company has lucrative long-term accounts and does not really care about anyone new. My advice? Consider another provider if you are a new resident in Grand Traverse County.

Never recieved follow up call or email for very large residential insulation. Even reached out to…read morethe owner himself and never got a follow-up call . Terrible customer service

Very disappointed in their lack of follow up, no return phone calls, or any effort to schedule me,…read morea long time customer, with a service call. Do NOT recommend this company. There are many other sprinkler companies that will do a great job. Northern Sprinkler is not one of them.

Excellent to work with and fair pricing on snowplowing. I'm looking forward to using them for my…read morelandscaping needs this summer.

Scott Overcharged me 47 dollars…read more The price he gave me was 138.00 sent me a bill for 185.00 When asked why, He said because I rescheduled. I did as he scheduled my sprinkler system to be turned on before tge frost date. Next. His employee did not tell me of the addition charge. When I told him this ,he said that Cameron his worker that came to put on my sprinkler system was at my home for over an hour. That is not true. I have cameras all over my property. Then he said, he will not be here next year to turn on sprinkler system. Very unprofessional and dissatisfied with Scott. He is the owner.enter at your own risk Karen Miller

We have worked with LL for 6 years. In that time, we have given them $35,000.00 in business. We…read morehave forgiven all the non-returned phone calls and emails and chalked it up to being a slower pace in Charlevoix. After being set up with Curtis Galvez who was supposed to be taking care of us after refusing to be serviced by another of their employees who we had the same issues with, we had hope that finally we were working with someone who was responsive and responsible. After yet another spring of not getting things done, not getting quotes, we finally said these people don't care about us or our business. How do you piss off a customer, by telling them you are too busy doing other work to quote them after 6 weeks of waiting. I can only imagine they just don't want to work with us, I just wish they would have told us so we could have moved on. Even after emailing him back to say, thanks but we are no longer interested in doing business, he never even responded with as much as 'I am sorry I disappointed you'. We have now hired a different company and within 3 weeks, we had a quote and the job done........at $2,500 less then LL quoted 2 years ago.

From the owner: Outdoor Living Outdoor Kitchens & Fireplaces…read morePatios, Walks, & Drives Retaining Walls Planting & Tree Installation Water Features & Spas Irrigation & Lighting All Inclusive Maintenance Fine Garden & Property Management Annual & Perennial Flowers Tree & Lawn Health Holiday Decor & Seasonal Themes

Bob has terrible customer service. The way he speaks to his customers is mind blowing, he acts like…read moretalking to you is a problem and he's constantly irritated. Plenty of other companies that can do the same thing with much better customer service and quality. His mowing looks like a hack job.

Left voicemail messages and sent emails for a quote and they never made any effort to get back to…read moreme.