Chippewa County 911 has been using North Country Power since 2012 to maintain and repair our…read moreGenerac generators at all of our emergency communication sites in our County. North Country is easy to get in touch with 24/7 for service and often times they've been able to trouble shoot the issue over the phone saving a trip up North. When they do have to make the trip up North they show up when say this will and are ready to complete the job. The entire North Country team is helpful and professional. I would absolutely recommend North Country Power Generation for all your commercial or residential generation needs.

PLEASE READ: North Country Power Generation turned out to be very unprofessional and a huge…read moredisappointment. They installed a generator a few years prior for a family member who lives only 3 miles from us. When my wife scheduled our initial consultation, they called an hour before the appointment and said they didn't want to come out. When they realized we were referred by a current customer, they decided to come out and rescheduled for a later time. We received a quote, put down a deposit, and scheduled for a date in November 2025 that they chose. My wife called their office twice to confirm and get details for the appointment. My wife also spoke with the office a week before our installation date and the employee said she didn't have all of the information, but stated she was sure that everything was fine and that we were on schedule. Her reaction struck my wife as strange so she explained that it was extremely difficult for us to take time off from work and that we did not want any surprises. The secretary assured my wife that everything was set and ready for our installation day. The next contact made by North Country Power Generation was at 7:30pm the night before the installation to cancel. When my wife questioned the employee as to why he was cancelling, he was very rude and said the inspector didn't get back to them in time. The next morning, my wife talked to the inspector's office and was told the paperwork for the permit had only been submitted two days prior and that payment was never received from North Country Power Generation to even get our inspection and permits. The woman at the inspector's office said there was no way that North Country Power Generation was planning to do the installation on our scheduled day. North Country Power Generation did schedule a power shut-off for our home; however, Consumers Energy was never notified the installation had been cancelled and arrived on our installation day to turn off our power. Fortunately, my wife was home to stop the shut-off. She tried multiple times that day to call North Country Power Generation's office to request our deposit be returned, but nobody answered. After calling the main office and two other phone numbers given to us, she eventually received a call back. We were told nobody was in the office because everyone went deer hunting. This employee had inadvertently told my wife the actual reason they cancelled our installation. They knew they had not submitted permits or paid the inspector when they confirmed our installation a week prior. Instead, they chose to wait until the night before to cancel and lied to us about why they did it. Additionally, they apparently rescheduled an installation date in December 2025 without our knowledge or permission and sent Consumers Energy out yet again to turn off our power. Luckily, due to inclement weather, my wife happened to be home from work that day to stop them. It took over a month to get our $500 deposit back. Again, there was miscommunication between the office staff and their bookkeeper. The miscommunication and lack of professionalism that we were shown by North Country Power Generation has prompted me to leave this review so someone else does not have a similar experience. Luckily, we found another company and explained our situation to them. This company had our Generac installed in less than two months without a problem. Now that we have a more professional company, we are grateful to have gone through this experience. With all of the issues we experienced with the cancellation, who knows what types of issues we would've experienced with their installation, maintenance, and servicing. If you are reading this review and are considering this company for a Generac purchase, my wife and I would strongly encourage you to reconsider.

terrible customer service and if you have a fuel oil furnace, don't use them. They are not…read moreknowledgeable about these furnaces and the manager only is concerned with money, not customer satisfaction.

We worked Jan part of Grand Traverse Insulation. he was great to work with very knowledgeable and…read moreshowed us where we needed to do some maintenance/improvements to increase our energy efficiency. I would highly recommend this company and Jan.

We've used Williams and Bay for a long time and they are great. Friendly on the phone, and the…read moreguys that come out are 100% professional. They show up within 10 minutes of when they estimate they will be there, leave no mess and answer any questions.

have been using this company for years but recently their service has declined. after pumping out…read moremy septic tank I found they did not fill in the hole they dug to get to my system. After repeated attempts to have them correct this issue - they never resolved this problem and stopped responding. I contacted BBB and they never responded to them either. Please consider using a different company - one who actually completes their work and is willing to resolve issues and cares about their customers.

Had another company install my new ceiling fans on my outside porch and there was a wiring issue …read more Couldn't get them back in a timely manner so I call Morrison Electric they came right out figured out it was an outlet causing the issue . Fixed the problem . They are the only electric company I use now . They are honest reasonable and fast service . Billy White

We had a cooktop that needed to be installed with new wiring. It turned into a bigger job than…read moreexpected. Chad was great! He went above and beyond to make sure everything was perfect! I absolutely love my new stove so I am happy that it all worked out. Thank you, Chad!

They're the best! They were able to come the next day, solved our main problem (grease trap clog -…read moregross) and pumped the septic tank too. They seemed to genuinely dig septic tank pumping and I love that. They explained everything they were doing and it was legit entertaining. It didn't cost as much as I was expecting and we got a discount for filling the dirt back in ourselves.

Fabulous customer service. Fixed our mower before we took it out of the truck! No charge, highly…read morerecommend this place

GREAT Customer Follow Up. Bought a used Ariens Lawn Tractor from M and E. Upon getting the unit…read morehome, it wouldn't start. Returned the unit to Mike at M and E. Mike put over $400 repair into the unit totally backing up his sale of the unit. Had I bought the unit from a private party, I would have been out the repair dollars. It sure is nice to see someone in his type of business back his sales and service. I have had nothing but consistent quality service for any of the items I had them repair. THANKS for your GREAT SERVICE!!!!

Tech Although very busy with a full schedule was very…read moreknowledgeable and was able to determine the problem and fix the softner by adding new parts. Then he took time to explain what he did to solve and fix my softer. I have been a satisfied customer for over 16 years.

Quality service. Great Communication from the receptionist to the technicians, they are kind,…read moreprofessional and they are quality people. Gives you options and explains every thing very clearly. They have been to my home a few times and they have Never Dissappointed Me. If you want honest, hard working folks in your home...give Pure Water Works in Traverse City a call. You will not be disappointed.

This is without question the only roofing contractor you should use. I am in Construction…read moreoverseeing 81 properties. This company does a remarkable job with state of the art techniques. Additionally they are so responsible they come out in extremely cold weather for emergencies. No words to describe how professional they are.

I would give 10 stars if I could. We chose Mariage Roofing based on current reviews and a personal…read morereferral from 25 years ago - yes, they are just as wonderful now as they were long ago. This speaks volumes for any company, but especially one in the construction trades. From the initial request for a bid (Matt showed up quickly, provided a bid and answered any questions about products). Excellent communication about the proposal and started much sooner than I thought they could. A full detached garage torn off and replaced in less than one day - Paul communicated before and during the process, showing up with his fantastic work crew who were non-stop until the job was done. Next up was the house - wow it was a worse mess than we anticipated - but no problem for Paul and crew. They had to make some major repairs, but just rolled with it and got it done in 1 day. The workers were there until nearly dark making sure the entire property was impeccably clean (I literally can't find one nail left behind!). This crew is so hard working and fantastic at what they do. It's great to have exceptional service, but most importantly, the end result of their workmanship is outstanding. Our roof looks amazing.