Cannot rate this place high enough. We were visiting the area when I car had issues, within minutes…read morehe was able to identify the issue, make time to help us with repairs, and ensure we could make it home. It was affordable and fair and our car was returned to perfect working condition. Everyone was friendly and willing to help. Amazing service to go with a strong knowledge to ensure it was done well.

After getting the runaround by the worst Ford dealership I have ever been inside, Tadd Jenkins…read moreFord, Carson Automotive is a breath of fresh air! This family run business is fair, friendly, and massively qualified to fix your car, truck, or SUV. They fixed my Ford Explorer while I waited and then, didn't overcharge me. A real class act by some very talented and honest technicians. HIGHLY RECOMMEND!!!

I was traveling in my class c motorhome from Oregon to Yellowstone and was striking out on finding…read moresomeone to change my oil after calling over 10 different shops. I called Power Lube and Carlos told me to head on over and he could get me right in. While I was getting the service, I asked if he had a particular oil filter, which he didn't have on hand, but arranged to have it delivered in a matter of minutes. They even had a fridge full of soda for their customers in the lobby. Great group of techs, great service and great price. Very happy!

The staff is so friendly. They never try to push extras but always watch out for things that might…read morebe problematic or dangerous. I recently had a windshield replacement and oil change. Chase was understanding and flexible with my extensive scheduling conflicts. I am happy with the work done and was so surprised and please to pick up a freshly cleaned, great-smelling car. I recommend them at every opportunity without hesitation.

These people are amazing! They have done several things on my car and they have done a great job…read morewith each one. Their prices are great, the people are personable and willing to answer questions. They look over everything on my car, and let me know what other things were wrong that I would never have know about until it broke. They checked my transmission, the engine, and the computer system. They are my go to for any work that I need done, unless it's something special and I have to go to my Acura dealer. They are my go to for changing my oil too. I can't heap enough praise on this place, there customer service is amazing and I won't go anywhere else for car repair. I highly recommend them, I don't believe you can go anywhere else better in SE Idaho.

Called Brad with an immediate problem with my F150 truck. He (and his super staff!! HI Bill~) got…read moreright on it (as "on it" as he could as he was crazy busy!!). They fixed it within a very nice time frame, charged me very fairly for an auto mechanic/shop, and treated me like a VIP all the way through!! I did some business there some 16 years ago with an older Camaro with a tranny issue, he took care of me then as well! HIGHLY RECOMMEND! Thanks to Brad and his entire crew!! ChefJay~

I love this mechanic so much. Sometimes repairs take a little bit longer, but they are always…read morehonest and fair priced. They are always willing to look at a vehicle you are thinking of buying. It's worth the wait to work with them

If you are in need of auto repairs See Gerald at This place Sooooo helpful and quick, and…read morereasonable. We were traveling from out of state and not only did he get us back on the road quickly he was so genuinely helpful. If I lived here he would be my go to mechanic!

Cole Chevrolet was absolutely fantastic! From Austin and his crew in the service dept., to Hap and…read morehis team in the body shop every single person was very professional. The entire Cole Chevrolet team was awesome. They made us truly feel like we were a priority to them. Thank you so much for your professionalism and your human kindness. It's always nice to come across people that truly care and that is the people at Cole!! Thanks from the bottom of our hearts!! Thank you, Robert and Wendy Cobb

Purchased a truck in '25, and a year later traded in for a 2500 truck. The extended warranty from…read moreAlly sent me pro-rated refund. However, two warranties I purchased from Assurant, Cole will not refund pro-rated refunds. Assurant states the dealer handles the transactions however the say both should be refunded on a pro-rated scale. However, Assurant won't do a thing, and Cole will not refund. Their manager I was talking to was terrible and just worthless. Last phone conversation I ended with a two-word phrase "F You. I should not have done that but after about two months of contact via phone and emails, and he suddenly stated the cannot be refunded. Just terrible way to do business. Glad to say they will never have my business again and I have purchased two truck from them while l lived in the Pocatello area, a 2015 Silverado, and the 2024 Silverado that I had the Assurant warranties.

Just picked up my 2004 Ford F350. It looked pretty bad when I dropped it off but it looks just like…read morenew now. Thanks Emma and crew.

Brent and his crew did an absolutely amazing job repairing my daughter's 2010 RAM. when We got to…read morethe shop to pick up the truck, I was amazed at just how perfect it looked from top to bottom and everywhere in between. Above and beyond his great work, Brent was very easy to communicate and work with. We live in Ada County and could have had the work done here. I told Brent that if I ever need body shop. We will have the cars brought here. I will stop using Brent when he stops working on cars.

My daughter and I met in Yellowstone for a camping adventure, halfway through our trip her car…read morethrew an error code, causing concern for the travels home. After calling multiple shops, all booked weeks out, Wyatt agreed to take a look. We made our way to Firth and spent the day hanging out while they juggled her car into the many others in for repairs. They worked above and beyond to figure out the main cause for the code error, also finding a missing bolt on the motor mount and repairing that, topping off and adjusting the fluid levels, making a rather crummy situation into one that really made for some great memories, and the price for the repair was very fair! I would highly recommend these guys and only wish they were in my area so I could call them my own!

My sister and I had broken down and after attempting to fix what we thought was the problem on our…read moreown with no success, we tried to find any mechanic that could squeeze us in. We were from out of town and none of the first 12 mechanics we called would see us for another 2 weeks. Including these guys, but they called back and made time for us. They were incredibly upfront and walked me through their entire process. They were able to diagnose the problem fast and for an excellent price. I can't suggest these guys enough!

Absolutely furious with my experience at 21st Century Auto…read more On December 24, 2025, I purchased what I believed was a reliable truck from this dealership. Exactly one month later, on January 24, 2026, the engine completely blew up. After owning the truck for only 30 days, I was staring at a repair bill that would eventually exceed $13,000. Because the truck had 126,000 miles, they did not qualify my purchase for their 30 day 50/50 warranty, had this been the case this would not have been posted. Never mind that the vehicle suffered a catastrophic engine failure almost immediately after purchase. Never mind that I had barely put any miles on it. Never mind that I was a repeat customer who had trusted them enough to buy from them again. Initially, they dangled the possibility of helping with about $1,500 toward an engine warranty, but only if they performed the work and could find an engine. They couldn't even accomplish that. Months passed while a larger Ford dealership finally located an engine and completed the repair. Throughout the entire ordeal, 21st Century provided little more than excuses and empty promises. Five months of ownership. Only 1,200 miles driven. Think about that for a moment. I spent thousands of dollars on a truck that spent more time sitting broken than being driven. Then I had to spend over $13,000 of my own money fixing a vehicle I had barely owned. Meanwhile, the dealership that sold it to me refused to stand behind the vehicle in any meaningful way. To add to this garbage, days before the truck blew up their techs resealed my oil pan, or so i thought, it was leaking within days of getting the truck back and was only overshadowed by the fact i needed a new engine. The financial damage has been enormous, but honestly, the stress and frustration have been even worse. This entire experience has been a nightmare for me and my family. The most disappointing part is realizing that customer loyalty means absolutely nothing to this dealership once the sale is complete. A reputable dealership does not have to be legally obligated to help in order to do the right thing. 21st Century Auto had every opportunity to show integrity, goodwill, and concern for a repeat customer. Instead, they chose to do the bare minimum and leave me holding the bag. If you're considering buying a vehicle from 21st Century Auto, learn from my mistake. When everything is going well, they may be happy to take your money. When things go horribly wrong shortly after the sale, don't expect them to stand behind you. I will never purchase another vehicle from this dealership and will never recommend them to anyone.

This business absolutely deserves it's reputation as one of the best dealerships in the area. I…read morebought a 2015 Civic from them yesterday and the process was surprisingly pleasant. After dealing with hard-shell and up-sell tactics from some of their competitors, it was such a relief to deal with people who were trying to make a profit but not feeding me a line of BS. Instead, they encouraged me to take a long test drive, answered my questions, and gave me time to read the contract. I would absolutely recommend this business to someone looking for a "new" used car. (Blasted auto-correct: I meant hard-sell not hard-shell.)