Wow is all I can say! I contacted Black Car Connection here on Yelp after reading all the great…read morereviews. they had excellent rates and stellar customer service! I had another car company reserved recommended by my company...but after reading their reviews I canceled and booked BCC. Best decision! They were extremely communicative....had great rates .. were on time and our driver, Steven, was fantastic! Will definitely book with them again! Thanks for the great service!!!

Always great service. Drivers stay in touch for curbside pickup and assist with luggage. You never…read moreneed to worry about them showing up and being on time.

I found this company on Yelp Ir was super easy to book and…read moreget reservation confirmation. Driver was on time and got us to LAX without delay. I would use they again.

They were on time and ir was easy to communicate nuisances of our pickup from LAX. It is costly…read morefrom Costa Mesa to LAX but it's a long way and better than leaving a car long term at LAX.

Well we made it to/from LAX alive and in time. I will say John was communicative and let us know…read morehow and where to meet, and let us know when he was on his way and if there were any delays. Otherwise, his driving was a little scary; we were picked up not super early in the morning (between 9-11am), but he looked like he was struggling and swerved 2-3 times to stay in his lane. The van was also pretty filthy on the inside; there were nut shells on the floor and didn't seemed it was cleaned for several weeks. I would not recommend especially if your family has any food or pet allergies.

Some things to note in case it's a dealbreaker for your specific situation!…read more - The customer service line doesn't really feel 24/7. For example, I've called in regard to two different booked trips in the past month and only ever got through to someone once (out of about 6 calls total and one unanswered text). - They tend to switch drivers day of trip due to availability and timing which I can totally understand but if you're someone who gets anxious about switch ups like that - just something to note. - There isn't really a way to modify or cancel a trip reservation easily off their website. You'd have to call but as I've mentioned, it was tough getting in touch. However! The little chat function on the website worked pretty quick and they were responsive at first in helping. Then I got ghosted mid-convo bc I think whoever on the other side thought I was done with my questions/asks. - There is a 5% cancellation fee due to the company's bank? This is regardless of time before trip. There are other reputable car service companies that give full refunds for cancellations as long as it's at least an hour before reserved time. This company is cheaper than the ones I'm thinking of so there is balance there! But can get complicated, if like me, you're booking for business trip which is an expense but hard to expense a cancellation fee on top of a different res elsewhere. But also, I had one experience where there wasn't any issues with pick up other than the driver switch which had us confused momentarily. We got over it fast and was nothing but a hiccup! But again, if you're sensitive about things like that - just something to be aware of so that nobody is surprised.

A+ service from start to finish. Punctual, clean, and great attitude. 1000% recommendread more

Riz helped make our wedding transportation so smooth. They helped us plan the logistics of our…read moreshuttle and how much was necessary, which saved us money and helped us feel we were in the best hands. Would recommend!

Absolutely love using this service! Rich and his team always provide excellent service and go above…read moreand beyond. Most recently, I needed to use the service for a pick up from UCLA to home for my baby Bruin who wanted to come home for the Halloween weekend. While I easily could have went with Uber, Rich gave me an incredible deal that came out to the same as Uber. Our driver was Harry. Not only was he amazing, but he was completely reliable and most importantly safe. The car was spacious enough for my Bruin to bring home laundry to do at home. So if you have a college student who needs to arrange a ride home, Happy Shuttle is definitely the place to call. They continue to exceed expectations and their prices are affordable. Will definitely be using them again!

We booked this service because of all the five-star reviews, but our experience was the exact…read moreopposite. For our roundtrip airport transport, we confirmed twice over the phone that we needed a rear-facing car seat and a vehicle that could fit five passengers with luggage. The driver showed up without the correct car seat, and the car was too small for our bags. When we brought this up, we were told the driver "forgot." This created a stressful and unsafe ride for our baby. On our return ride, the same driver was over 20 minutes late, joked on the phone that "no one's coming," and when we asked for an ETA, gave no clear answer. When my elderly father expressed frustration, the driver threatened to leave us at the airport. This was deeply unsettling--especially since the driver knew our home address. After the trip, I spoke with Rich (the manager), who acknowledged both incidents were unacceptable and promised a refund and a free ride to make it right. Neither happened. It's not about the money--it's the principle. The broken promises and continued lack of follow-through make me feel we were lied to just to de-escalate the situation. I don't take writing negative reviews lightly, but this experience was unacceptable. This company may have good ratings, but if something goes wrong, you're on your own. I would not trust them again--especially if you're traveling with children.

I found Dylan's Black Car on Yelp while planning a trip to LA with my wife and needed dependable…read moretransportation to and from LAX. Even though I'm based in New Jersey, booking with Dylan was smooth and stress-free. He confirmed all the details ahead of time, showed up right on schedule, made both trips incredibly comfortable and professional. The car was spotless, the ride was smooth, and Dylan was courteous and easy to talk to. What stood out most was his reliability, he followed up before each ride and was always exactly where he said he'd be. I'll definitely be booking with him again on future trips to LA. Thanks Dylan! Highly recommend!

After a really long flight and passing through customs, we just want to relax. I booked Dylan for…read moreour LAX pickup and for the first time, we enjoyed our trip home in complete comfort. The next family vacation, we'll want to start and end our trip with Dylan's Black Car. Thanks again!

Amazing Company! We hired there Mercedes Sprinter to take 9 of our friends to Magic Castle. Very…read moreprofessional from the time they picked us up to dinner then back home. Highly recommend... thanks PROLUX for making the night a special one.

Use any other car service but this one. They have no concept of time. They don't understand the…read morelong lines at customs, or that things might run longer than anticipated. They left my family stranded at the airport because they were stuck in a customs line. It's absolutely shameful. Use any other company but this one

PROS: - everything can be booked online…read more - FAST responses - no hidden fees - driver arrived within 5 minutes of us walking to the passenger pick up area at LAX even when it was super crowded at midnight and we were in terminal 5 - didn't have to walk/go to the Uber pick up area at LAX - clean SUV car with PLENTY of space for car seat, checked bags, golf clubs, etc. - proper car seat installed for our toddler - kind driver, professional and very helpful We did tip our driver cash & he was not expecting it. When you are arriving at midnight with a toddler the last thing you want to do is wait for a car or have someone show up unprepared! Tips: - emailed confirming REAR facing toddler seat for xxx lb toddler - texted the driver right when we landed - texted him when we had one of our 2 bags from baggage claim & let him know the door number - then texted immediately when we got the bag so the timing lined up perfectly Will be using this company again in the future!

Professional service, quick response, competitive pricing. We used them before and we will use them…read moreagain for airport service

Anthony was great , courteous on time, followed up on our flight status !…read more Will definitely recommend him and his company!

I contacted numerous shuttle companies to obtain a quote for transportation to LAX for a group of 9…read morepassengers, including adults and teenagers, plus luggage and one bass drum. I was quoted prices from just ok on the high end to WHAT!! Are you kidding? I was desperate and continued searching for other options here on Yelp. I found Airport Rides and read the positive reviews, so I requested a quote. Within two minutes of sending my quote request, I received a phone call from a gentleman named Anthony. I provided Anthony with pertinent information, including the date, location, number of passengers, luggage information, and return transportation details. Within 15 seconds, Anthony provided me with a round-trip quote, tax, and tip for his drivers, which was hundreds of dollars less than what other shuttle companies had quoted me for one-way transportation. I had to confirm three times during our phone conversation whether there were any additional fees, since his price was sooo much better than anyone else's. Anthony advised me that he was the owner of his new shuttle company and that, as a new business, excellent customer service and competitive pricing were the keys to its success. I agreed to the price, and Anthony directed me to please make the reservations on his website, which I did. Within minutes, I received my email confirmation and a follow-up phone call from Anthony, thanking me for the business and the opportunity to transport my family and friends. Needless to say, I am thrilled and grateful to Anthony for the GREAT customer service and for saving me hundreds of dollars.

This is an updated review from about 2 weeks ago. We decided…read moreto hire this service for a very early airport run. Carol went ahead and made the reservation for us. We were to be picked up at 4:15 am, make another stop and then head out to LAX. Our driver was Mo...He was awesome. He was there before our pick-up time. He was a safe driver...uh, maybe a tad fast. Luckily, there was no traffic and we made it with time to spare. On the way back we did ask him to make 2 additional; stops and he was happy to do so. I would ask for him again and I would use this Limo service again.

Awesome service, our driver was Lamont and he showed up 15 minutes early, got us situated and on…read moretime to our destination. Could not recommend it enough. I will definitely be booking them again!