Had an appointment, called ahead to confirm that I would like to lie down for the draw, which I had done there multiple times before. I show up at opening as the only one there and the employee refuses service because they don't want me to lay down, claiming they don't have time for me despite an empty waiting room. I was the first and only one there yet they were nasty and refused to help me. Seems unethical to turn away someone who needs help as a medical professional. Go here if you want to speak to a rude bully that has clearly been smoking weed, who hides in their office after telling you that you're a burden for wanting to simply lay down. One of the worst customer service employees I've ever come across, not to mention the last time they stuck me 6 times before calling in the more experienced employee they had. Definitely not protocol. One of the worst experiences I've ever had. Not a viable business at all.
Then being called a racist (in the comment below) when I have said nothing about anyone's race is also unprofessional. Smelling like weed is not race specific and you making it about race is prejudiced and unnecessary. It has smelled like that every time I've been there (four times), but that is where my doctor unfortunately had me go. It does not take 1.5 hours you just couldn't do your job the one time and that is not on me. I went elsewhere no thanks to you and was out in 10 minutes no problem. Clearly the problem is with the competence of the employees here. Attempting to shame sick people for their needs who come to you for help is inexcusable and is simply another example of how the employees here do not treat you like a human being. So sad they treat people this way when I was nothing but civil to the person there. I strongly urge you to go elsewhere, I recommend Alverno--they will treat you with respect and kindness and competently perform their job.
Blackbird Clinical Services (Owner)
an hour ago
Catherine,
Your racist comment in regard to my employee who "clearly smokes weed" is uncalled for. There is no need to attack my employees on a personal level. We are a drug testing facility and test our employees. Your need to take up an exam room for 1.5 hours while cuddling your stuffies, covered in your animal hair covered blankets, with multiple ice packs on various parts of your body are why we cannot accommodate your draw. A viable business cannot basically rent out a room for 1.5 hours for your $15 draw. This is not rude, just good business. My guess is you won't find anyone that is able to accommodate you, but I wish you the best of luck.
Funny, if it smelled of weed every time you were here, why would you come back over and over again? Your complaints are very transparent. I am glad you were able to adult up and get drawn and out in 10 minutes. If you find the truth shameful, again look inward. Growth is good, we hope you continue to find your way to adulthood and good health read more
