Today was the first day I had an aide since last Tuesday!! I'm unable to do any housework, so my…read morehouse needed a lot of work!! Diana got everything done, including taking my trash to the curb! She also took me to my appointment at the pain clinic. She also thoroughly scoured my humidifiers, as when the air gets drier, I get nose bleeds!!

Home Instead Senior Care was awful to deal with regarding our mother's end-of-life care last…read moreautumn. We hired them to provide 12-hour night-time care, from 8:00 p.m. to 8:00 a.m., on Sundays through Thursdays. We were assured by them that they had, could, and would provide experienced staff for our needs. Our mother lay in her bed in her Assisted Living apartment, in hospice, with dementia and declining health, slowly dying. They did not meet either their obligations or our needs. Their one "experienced" nighttime caregiver, they kept pulling off the job for other, evidently more important daytime clients, and they kept sending us totally new and inexperienced caregivers who, frankly, didn't seem to care. Despite strict instructions to NOT SLEEP on the job, and the knowledge that we had nanny-cams in the apartment, one of the "substitutes" even brought her own blanket, and slept on the sofa for several hours at a time before we finally demanded she be removed from the assignment. Another person assigned to our contract cancelled routinely, at least once a week, on zero notice, with seemingly made-up excuses. The firm routinely failed to send a replacement. Their attitude was one of pretty words of regret and "so sorry," but, in point of fact, of flipping the problem back into our laps with no notice, no backup, and, seemingly, no qualms. The only solution to this problem which they left us, was for our closest family member, who lives 2.5 hours away in Chicago, to drop everything and drive down to "take the shift" for which Home Instead had been hired under contract. We finally had to fire Home Instead Senior Care for breach of contract. Finding a replacement on short notice was impossible. We ended up having to do the job ourselves. We did this by multiple family members tag-teaming observation of our mother all night via the security cameras. We had to then call the night nurse at her facility (since our mom had dementia and had no idea of how to use the call-for-help button) if there was a material problem. It was infuriating, insulting, and just added to our stress and heartbreak. This firm not only didn't lessen our burden, they doubled it at a time when we were desperate and vulnerable. Home Instead's idea of job performance was clearly "Family Instead." As an EMT friend of mine once said, "Run as from fire." This firm was just dreadful.

Where does Comfort Keepers in Lafayette get these clowns they call caregivers at? This caregiver…read morefor my tenant just sits on his a** and smoke cigarettes. I'm hard pressed to see where he has done any cleaning to my tenant's house. I only saw him once walk her dog around in the side yard puffing away. But now he sits on the porch puffing awhile while the dog is on a leash barking its head off which breaks her rental contract and the city ordinance. I'm the landlord who lives next door and it is a good thing. To add insult to injury the furnace filter has NOT been changed since November 11, 2022 since her boyfriend changed it and I furnished that one. It is also in her rental contract where it says: "It is the responsibility of the tenant to change the furnace filters every 2 or 3 months depending on the usage of furnace and AC." If your caregiver can't do the job than fire his a**! He got fired from the factory he worked at before becoming a Comfort Keeper caregiver. I have to remind her of other things. My tenant is skating on thin ice anyhow and this caregiver is only adding to her problems. I'm having enough problems with my tenant but I have been working with her to better manage her money so I don't get or better not get anymore notices from the utility companies that she paid late or hasn't paid at all and do things that your so called caregiver is NOT doing. I have to tell her when the furnace filters need to be changed just to see they aren't getting changed and other responsibilities that is hers. These 2 are grown a** adults that act like spoiled irresponsible children and I shouldn't have to baby sit!

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

There are few companies whose customer service can be compared to that of Comcast, but after my…read moreexperience with their corporate call center, today, Apria Healthcare is bad enough that they can favorably be compared to Comcast. I called them trying to set up an account for med supplies because they are in my network (yeah-- I couldn't believe any DME supplier was in my network) and the telephony (please listen because our options have recently changed) would not let you get to the person you needed to in order to have them create a customer record. Evidently they recently updated it and didn't test it enough because it's now broken. You have to go through to the sleep team and have one of them manually transfer you to the customer service department. If they try to tell you to use the 888 number, don't bother, you get stuck in the same loop. When I eventually did get transferred - 8 minutes 37 seconds wait time [for new customers?? really??] The person there claimed to not be using headphones but must be using Vonage or Skype or some other hideously bad communications link. It is so horrid that you can only hear about every 4th word.. for example what..code.. I'm sorry what ?...dip ..code.. I'm sorry am I talking to an ice cream parlor?... finally about the 4th time.. What is your Zip code.. guess whichever country they routed the call to had trouble with Z's.. turns out it was zip code. wow... and that was the easy part.. I would avoid doing business with this company. it is just way too frustrating to try to even talk to someone (on the off chance you can actually get to someone at all).Try another supplier and let you insurance carrier know. Perhaps enough people do that, perhaps something will be done by either Apria, or by the insurance company. The FCC wouldn't let Time Warner merge with Comcast because of their horrid customer service. Perhaps there is something on the insurance side of the world that controls this. If this is where healthcare in the US is going, we are all in for a lot of trouble and stress.

I had used Linncare a couple years ago for c pac but left them dueto terrible customer service. I…read moreagain need c pac but told my Doctor I would never go back to Linncare. BOY was I wrong when I went with Apria who is even worse. Had sleep study 5/20/2018 and they say I still need more info. My doctor has been trying to straighten this out to NO avail.. It would be easier to to get an auto repair man to hook me up to compressor I think. What can a person DO ????

Aside from the very kind receptionist that assisted me on February 9, 2026...and the great PT that…read moreour famiky member received.... The place was not a kind place...nor an encouraging place...no plentiful smiles here ....nor warm greeatings....I will not on and on about a bad experience.... Our family member age 65+ does not want to be at this location again.

I just concluded an extended stay at Rose walk Village. This place is awesome at taking care of…read morepeople in distressed physical needs. The nursing staff plus all the help, attend to the needs of everyone, no one gets ignored. The care is above what I expected, I was able to return to life very quickly.Thr physical therapy team is up to standards and above. But you can see an improvement every day. The food is above the normal and delicious.I am so glad I went with Rosewalk. Thank you so much!

Very unprofessional place of business, they offer me a job, text message me the day before I do…read moreorientation and ask me to do a 12 hour shift for that Saturday, before I could answer they text back less than 30 minutes later and tell me never mind they found someone. Then, the day of orientation, 930 am, I'm supposed to be there at 1, they call me and tell me they are pulling my employment offer because they found something on my employment background check( which is a complete fabrication) so when I asked for them to tell me what it was that they found Jamie could not answer me, she just said I was not a good fit for the position available!! Such dishonesty and unprofessionalism!!

Very unprofessional place of business, they offer me a job, text message me the day before I do…read moreorientation and ask me to do a 12 hour shift for that Saturday, before I could answer they text back less than 30 minutes later and tell me never mind they found someone. Then, the day of orientation, 930 am, I'm supposed to be there at 1, they call me and tell me they are pulling my employment offer because they found something on my employment background check( which is a complete fabrication) so when I asked for them to tell me what it was that they found Jamie could not answer me, she just said I was not a good fit for the position available!! Such dishonesty and unprofessionalism!!

The people who work in the office are GREAT! The previous bad reviews are years old and many…read moreowners/managers ago! The office folks are very responsive to providing information about the services they provide. The Strength and Balance classes they offer Mon--Thurs through Silver Sneakers and Silver & Fit are fun and very social!

The concept of Home Care by Design is great-having so many types of services under one umbrella…read more Unfortunately, it is run in a terrible manner. We had multiple issues with no shows, late arrivals, and incorrect billing. No one would call from the "office" to notify about late arrivals/absence. Our main caregiver was great but when she couldn't be there for some reason, the attempts to cover her shift was terrible. We even had one caregiver talking about her opinions regarding politics and abortions. Very unprofessional but I know Home Care by Design doesn't pay them very well at all, which contributes to their high turnover. During the initial sales call, everything we asked about was "no problem." Once we were under contract, the main issue we talked about became a problem. There were suggestions made over the phone regarding billing for long term care that sounded suspicious to me. When I asked for it to be put in writing, it wasn't. Do yourself a favor and avoid this company.

I was so impressed with the staff, from the visit to get us enrolled to the angel that came and…read moretook care of my husband. They were very patient and gave me plenty of time to answer all my questions. Everyone was very professional and also showed their care and concern for both me, the caregiver and the patient , my husband. I would totally recommend the agency , for in-home care.

Visiting Angel's is an amazing company to be part of! I am amazed how amazing our Angle's are and…read morehow they go above and beyond with loving hearts.

If I could rate at 0 stars I would. DO NOT subject your loved ones to this poor excuse of a…read morebusiness. Senior citizens should not have to deal with this. My personal belief is that the only reason they are still in business is because one they are government funded/payed and two the patients are sick or elderly and cant do anything about it and they know it!!