Christopher Lapp and his team at Black Oak Group Inc. have far surpassed my expectations and I'm very happy to be writing this review.
I've gone through mortgage loan process more than a few times since I bought my first home back in 2004. And I would rate Cris and his guys "Outstanding" in all categories, including:
-Their knowledge of work in their field
-Clear and insightful correspondence
-Prompt and helpful response at all times
-Cheerful and always positive attitude
-High EQ in customer relationship and service
and,
-Speed and expediency in their work
I've recently started and stopped my loan refinance with Wells Fargo, who I've been with for over twenty years. I have a multiple accounts (business and personal) with Wells Fargo and I even do my business payroll through them. Despite them telling me that I was their "Dearly Valued Customer," they handled my refinance application with such disconnected and disorganized manners that left me feeling disappointed and frustrated.
When I started to work with Cris and his team, I was pleasantly surprised by how quickly and comfortably my refinance process was handled. In addition, I appreciate his sense of humor and his upbeat nature, which allows me to feel comfortable and supported during this intimidating loan process. I was pleased enough to start refinancing my other home mortgage with Cris.
In short, Cris Lapp and his team at Black Oak Group are highly professional, knowledgeable and responsive, while always looking out for their clinet's best interests. Therefore, I would, without reservation, recommend them to anyone who's in need of getting loans and refinancing.
Sincerely,
B. Kim read more